John Ascuaga’s Nugget Casino Resort

I’ve been staying at the Nugget twice a year since I was around 10 years old with my parents. So for about 30 years. I’ve seen lots of changes of staff and some who were here for a very long time. We have never joined either of the nugget clubs because we aren’t big gamblers, just light gamblers and we enjoy the Resturaunts and pool. We enjoyed the indoor pool and places to dine so much, however this has been by far MY WORST EXPERIENCE AT THIS HOTEL.
We came up for my husbands birthday like we do every year. The girl who checked us in was confused at how to answer the question… How much would it be to upgrade to a suite… This caused her to go into the back for several minutes, asking an unknown person questions and she still wasn’t sure. No big deal, that’s fine.
We reached our room, a burnt out lightbulb was annoying at night but ok, no room service menu… Ok so we will just order at the pool. At the pool the next morning ordering room service the woman who took my order was so over the top rude I actually called the front desk. When I asked her if I could change one item she told me ‘no, it’s already in the computer.’ I asked her to repeat the total she huffed and puffed, and said it loud and slow like I had a learning disability or a hearing problem. The front desk manager was apologetic and very friendly. Ok, fine, I let it go. The gentleman who brought our food was very friendly.
No house keeping services the first day… hmmmmm. Second day around 4pm ish I went looking for someone. The woman was down the hall and said she was sorry she had two floors to do and she would be there next. I told her no problem we would go down to the pool and give her some space. She looked at me and said ‘just the beds right?’ I was puzzled and told her… Just the normal whatever you do and smiled. She immediately warned me… I can’t even do that if there are personal items on the bed. I thought this whole exchange was awkward but I made sure there were no personal items on the bed and we left.
When we returned she literally had ONLY DONE THE BEDS. No garbage was taken out. No new towels at all. Two used towels were still on the bathroom floor. We didn’t even have the empty toilet paper roll filled. After getting EXTREMELY poor service for the second time at Rosie’s Café and being embarrassed because we brought guests I was too tired to make any phone calls. I don’t want to start a whole thing on vacation.
Going to the tables was fun until I realized that each table we went to the dealers look suicidal. So depressed, like they hate their lives and jobs. That just put a whole downer on the situation. We came back up.
So today, coming back to the room at 1, no housekeeping yet, but in need of a towel to take a shower, I found someone in the hall and asked for towels, she was friendly and gave me towels, also I told her I needed toilet paper and explained that we had service yesterday but the woman had forgotten these items. She was speaking to another gentleman who also works here and they were discussing it in Spanish. After pleasantly handing me the items she then asked… Ok so you don’t need service today? So I give up. Between waiting (I started timing at like 5 min and the timer went to 8 min) for the server at the buffet today for lunch to just bring us 4 waters… And this nonsense I am so disappointed with the service here and the impact it’s had on my husbands birthday vacation. I will send this here and through the main site, although with the customer service as of lately I doubt I will get a response.

We got in late and checked in okay, and then the first room we had smelled strongly of weed (which we may be the 2% of America who doesn’t care for it), then the second room we got to replace it, had a runny toilet, slow draining shower, and a broken faucet… LUCKILY I found this hotel on
for $ 35. They normally ask above $ 100. Elevators smelled like old musty cologne and has dirt and ashes everywhere. Just frustrating. Staff was nice.

Pet owners — WATCH OUT! Pet fees have increased. Plan on paying $ 40 per pet per night. Thank heavens I only had one small pet. Even so, the pet fee for 2 nights was $ 80. In my opinion, that is outrageous. Won’t be staying here again– with or without my small dog.

Great price but still not worth it. In need of a remodel very very old and run Down rooms. Eww

Took My love bug and baby baby love bugs to the snow. Rented a jacuzzi suite and had a great time. Kids played in the snow and came back relaxed
And happy. The indoor pool looks like a tropical paradise with an indoor water fountain and a huge jacuzzi. Their is an indoor Starbucks and Rosie’s café has 5.99 steak and eggs after midnight. Love this place

My husband and I had our first date here, we come here for our birthdays, we got married here, we spend our anniversaries here now. We might have a little history with this place… Lol! It isn’t the fanciest place, but it’s nice and the prices are great! It’s always clean, everyone is always nice, and, although they took out Trader Dicks, nothing really seems to change (very consistent, we know what we’re getting).
We love the pool and hot tub and the little mini pools are perfect for our son. It seems to be heated and we LOVE that! We can always count on a nice swim after a four hour drive to the hotel (except for when a gymnastics competition is going on!) This was the first time though, in the almost 10 years coming here, that we’ve gotten room service. We were pleasantly surprised! The food was great, the server was nice, and the prices were way more reasonable than we expected! Just another reason to love the place!

Good cheap rooms, nice hot tub & pool. There is VERY heavy smoke in this casino, seems more than others, but the positives outweigh that. You can get nonsmoking rooms that smell fresh. Will return anytime I have to spend the night in Reno/​Sparks area.

I got food poisoning from the breakfast buffet — not that I expect much out of a $ 10 buffet but come on!

Nothing spectacular. Came here on 11÷12÷15 booked a room for one night. If your looking for fun and excitement this is definitely not the place to go. The building right off the back smells and is outdated. Almost everyone at this casino is old so if your in your 20s and love old people this is the spot for you. I will end this on a good note staff is friendly and the buffet tasted good.

If I could give negative review star I would. Beware. This place is rated 3.5 stars on priceline. Not a 3.5 more like –3.5. Nasty, dirty what I would imagine low rent brothel would be like. Stains on the «décor» that they throw on your bed. Never again!

Stood in line for the Deli and when it was our turn they said they were closed. Went to the café, was told a ten to fifteen minute wait. After thirty minutes I was told «I told you there was a wait». Twenty minutes later I checked again and was told my pager was activated, «if it didn’t work it wasn’t my fault». Next time I’ll stay downtown.

Just got call this out… been coming here for 13+ years for the rib cook off and this place has just never been updated at all. I lived in Reno/​Sparks for 8 years and it still looks the same… don’t get it. Sorry John and heard you sold this place out to some new owners, but put some money into this crib. I have enjoyed seeing shows here over the years, but today walking through the casino it just hit me how much this place has went down and how much the owners have not invested in the place.
When you compare this hotel/​casino to other staples in town like the Peppermill and The Atlantis it’s a wonder why Victorian Square is where it’s at and attracts the folks it does besides at festivals. Hint clean it up, invest some money and make it a place were people would actually want to drive out to Sparks to hang out. Victorian Square has so much potential and you are the anchor of that potential… time for you to live up to your big brother potential.

Never had a decent meal the whole 4 days we stayed!!! Our shower curtain smelled like urine! Toothpaste was left over on the mirror from the previous hotel guest!!! But the beds and pillows were up to par:)

They’re making great efforts to clean up the casino floor. The staff is hit or miss, but the facility is getting nicer. Rooms could use renovations, but the rates are decent, especially during the week

As far as average casinos go, this one is pretty much that. Just an average casino. I recently had the pleasure of going to this casino for work (the Nevada Disabilities Conference was being held here) and it struck me as odd that this place gets such a bad rap in town. Yes, it is not the newest and it definitely doesn’t compare to newer places like the GSR or the Atlantis, but it has its own old school charm. As I wrote in my review for the Rotisserie buffet (which is located in this establishment) it is really old inside here. I do not think that is a bad thing, though! I grew up in Carson City where old school casinos are everywhere and this place brought back all of those memories for me. the only thing that I did not like was the fact that people were smoking inside (which applies to every casino, I guess). I did not stay at the hotel though, so I cannot speak for that.
The best thing about this place though was the random security guard who helped me to my car when I was carrying all of the conference supplies at the end. I had a huge leaning tower of supplies and he (unfortunately I never was able to get his name) walked with me while carrying half of the stuff to my car for me so I didn’t drop anything. And it was not just a quick trip to the garage to get to my car. We had to walk from one end to the other.
So to that random security guard I say, good job, sir. And thank you. This rating is mostly for you.

CHECK YOUR SHEETS Absolutely awful hotel stay– what small of a stay it was! After enjoying gillys yummy food! And the pool– that too had awful service! The women hounded me about a swimmer diaper for my toddler son who is potty triad she tried asking me to show her if he had a swimmer diaper on. Umm no I’m not showing you my kids butt. Gross. We get into the room I go to put my kids down I pull the sheets and pillows to see them covered in HAIR!!! the maids changed the sheets FOUR times and each time they where still covered. It was DISGUSTING!!! luckily I’m a local and I can go go back to my house. But imagine if you where traveling… awful! Check your SHEETS!

I had a bad experience last year so they compted me a room which I used this year, Thanksgiving evening. I thought the room was ok, not very clean but cleaner than last year’s room and there was no leak in the bathroom this time. My back hurt when I got out of bed the next day, though.
Anyway, when I arrived my hands were full and I asked an employee by the name of Teresa (I think) who looked like she might have worked in maintenence or cleaning and she grabbed one of my bags for me and walked me to the registration. I gave her a hug because I was so grateful! The customer service at the hotel desk was great, but it’s the pool that I was not happy about. Also, by the way there is NO Room service after hours, just so you know. For some reason they don’t tell youthat on the phone. We were transferred back and forth for about 10 minutes before finally telling us there was no room service. My son was disappointed 2 years in a row!
We chose to stay at the Nugget for the pool experience but I won’t be going there again. When we first walked in, the female employee, (same girl as last year) told us to sign in and she recommened we stay off the blue tiles. I asked her what time they close and she replied, «10:00pm ON THE DOT» Before we even sat down she was on the loud intercomm system yelling, «GET OFF OF THE BLUE TILES!!! STAY OFF OF THE BLUE TILES! MAY I HAVE YOUR ATTENTION, STAY OFF THE BLUE TILES!!!» OMG! This was VERY loud!!! The system must have been turned up FULL blast and she was yelling so my ears were not liking it at all. This must be new because I don’t remember this happening last year. I sat down and tried to have a good time, got in the pool and this girl continued to YELL into the system to GET OFF OF THE BLUE TILES!!! I finally went up to her and asked if they had any ear plugs because I wasn’t sure if she realized it or not but her voice over the PA system was EXTREMELY LOUD and it was actually very OBNOXIOUS!!! I told her I had only been here 5 minutes and already it was a lousy experience and I would be commenting when I leave the Nugget. She stopped yelling on the PA system, however about an hour later she came out to the tables and (LIKE FINGERNAILS ON A CHALKBOARD) started dragging the tables with metal legs and chairs across the hard tile floor making the most annoying screeching sound ever!!! I was amazed!!! I would like to suggest to the NUGGET managing team to have your employees move furniture around AFTER the guests have left the pool area so they will not be subject to such horrible noise. Perhaps you could recommend that the employee picks up the tables and chairs with the assistance of another employee instead of dragging them across the floor.
I took a picture of the DEAD, FAKE trees, too! Wow!!! The trees are depressing!!! Nugget, can’t you get some beautiful fake lovely trees with some GREEN foilage on them??? I would like to say you have a ways to go to improve your pool area and even your rooms. I will stay at the Atlantis, Peppermill or Legacy next year.
Thank you, Donna for the room comp, but my experience was not much better than last year.