Sun Leisure Pools-Spas

I had a great experience with Sun Leisure. Everyone I dealt with was helpful, professional and friendly. I tend not to use repair services because we repair things ourselves. I knew we were a little out of our comfort zone when our spa developed a leak. I searched the internet for a spa repair service and was a little hesitant to go with Sun Leisure because of a few negative reviews. Since most spa repair companies had some negative reviews, I decided to go with Sun Leisure because of their proximity to my home. Unfortunately, my repair request came at a very busy time, but Patty was helpful and got me scheduled for a week from the day I called. Kirk was on time, friendly and knowledgeable. He quickly identified and fixed the problem in no time. Because the spa was nearly empty and would take an hour or so to fill, I told Kirk it was okay to leave. After the spa filled, the ozonater and heater did not work. THIS HAD NOTHING TO DO WITH THE REPAIRS KIRK DID. I called Sun Leisure at the end of the day and they immediately scheduled Kirk to come back the next morning. Again, he was able to identify the problem quickly, got the part and fixed the spa. When I received the invoice in the mail, I was pleasantly surprised to see that I was not charged for the anticipated 2 service calls. Rather, I was only charged for the actual total time of each call combined. What a welcome surprise! Sun Leisure will be the ones I call if/​when I need another spa service. Thank you Sun Leisure for making this a positive experience.

These guys are awesome. The service is precise, friendly and reasonably priced. Although it was a pricey fix to replace the control board (parts cost) on my hut tub, the technician Kirk, went well above my expectations to diagnose the initial cause for the board failure and gave me information on how to remedy the problem. I look forward to many years of doing business with them.

I would absolutely recommend Sun Leisure Pools! I went through them for a heater for an above ground pool. I wanted to make sure I was ordering the correct power and size for my pool. When I needed to have a special adapter made because of a space error (not SLP fault) they went out of the way to help even though it was an inexpensive part. If you need an above ground pool, parts for one, or an expert on the subject, go to Sun Leisure!

We have used Sun Leisure Pools to open & close our pool pretty much ever since we got our pool installed 7 years ago. It has always been a decent experience for the most part. Do I wonder exactly how knowledgeable Patti is with pool chemicals? Yes. But I appreciated their proximity to my location and that they have a brick & mortar where I can get chemical in addition to using their service department.
Unfortunately, their service guy winterized our pool improperly last year. That isn’t a huge deal until you take into account how I was treated by Patti when I called to let her know what had happened.
In summary, they didn’t put the filter valve in WINTERIZE mode or remove the pressure gauge from the filter valve last fall. That caused water to freeze inside the valve, which cause a leak at the connection of the gauge to the valve. The filter valve is a little over $ 100 and a new gauge was $ 15.
I first had my husband, a business owner himself (professional plumber to be exact) call them to explain what happened. Patti immediately went into defense mode and essentially told my professional plumber husband the finer points of brass pipe, valves, etc. I found that amusing in an insulting kind of way. She absolutely would not hear him about what had happened or his thoughts behind why it happened. Needless to say, my husband hung up and told me forget it — we’ll buy our own valve & gauge. Being the ever persistent person I am, I decided I could talk some sense into Patti. WRONG. I called & tried to explain what happened. Patti basically gave me an incorrect lesson on plumbing (she believes freezing water inside brass pipe can’t break the pipe — I have a whole lot of freeze damaged hose bibbs to show her some day). She insisted the filter valve could be left in bypass all winter (even though her guys had never left it in that position before last fall) and the pressure gauge was irrelevant — they apparently can’t possibly freeze. Curious thought process.
She flat refused to hear me when I suggested that everyone makes mistakes sometimes and good customer service would be to acknowledge her guy may possibly have erred in his closing of our pool. She said they’ve been in business for 30 (or something) years and she knows what customer service is — she didn’t need my advice.
Maybe I caught her on a bad day. Maybe she really does believe a valve can drain itself. Maybe she missed out on physics the day they taught about expansion & contraction. Who knows. What I do know is that I would never argue with a customer like she did over something so easy to repair. My customer service thought process is a long-​term one. Customers are a valuable asset to a small business owner. I appreciate, nurture, and respect them. Patti could certainly use a lesson in that.
What I don’t think about anymore is shopping at or using Sun Leisure for anything. The way I figure it, our piddly $ 1,000 a year average at their store clearly won’t be missed. And when those big ticket items roll around (re-​tiling, new filter, new heater, etc), they don’t want my money anyway.
They obviously have plenty of other customers to fill their bank account.
Leslie’s Pool Supplies is our new supplier of all things pool, including that new salt system we purchased this year. They have the knowledge, stock, AND customer service dialed in.