Empire Cycle

2016 is big year for Triumph if you follow the brand. Barebikes are back and Triumph never left in my opinion. Empire is a small store and very personable — the owners are right there in the showroom and glad to make time — thought that was cool. On their game with the service too — no question. Thought it was just me but observed other customers as well. Kevin in sales has excellent knowledge about the bikes — manufacture and model details. Arial did the paperwork — knew exactly what I needed for transfer back to ID, Jef hit me with some parts he had and some I got them a couple days later, and Tanya does what she promises with no shortcuts. Trifecta of service as far as I could tell. I liked Triumph already but in my old age I haven’t seen that many motorcycle stores that has had the whole process down like Empire. Might go back for a Husky.

Not happy with the service we received at empire. We were ignored for over 45 minutes. The bike we wanted was not put together, so we requested the Husqvarna 500 to be put together for my husband before fathers day. As it was his gift. On top of our stellar service the salesman that was to lazy to get up from his desk to come help, we had to go to him. I had to call in, as we had not got the call we were promised, and was told it would be mid week as they got busy with other sales that came in. (So mine wasn’t important?) Nice! Midweek rolled around no call… End of week rolled around no call… The only person who delivered service at all was actually on maternity leave, and we were taken away from her :(. Needless to say I am not happy and when I went to Idaho I bought my husband his father’s day gift over week late at Grizzly Motorsports where we received customer service above and beyond!

I saw an ad on Cycle Trader for the exact bike I had been seeking, so my wife and I combined a Seattle vacation road trip with shopping at Empire. We drove up to visit friends and decided to also zip (!) over to Spokane Valley to have a look. Kevin in sales was really helpful and offered a test ride of the 2009 Moto Guzzi Norge I was interested in. I had to have it, so he and Ariel in F&I made it happen. After Service put on a new rear tire, I rode the bike back to Seattle that evening and home to the Palm Springs, CA area over two days. What wonderful, personal service they gave and what a breath of fresh air in these days and times. It’s a great bike from a fine dealership. Keep up the good work!

Awesome folks! I am traveling and needed a new tire and oil change. One quick call and Tania in service got me booked into an incredibly busy schedule and back on the road! Now this is what superior customer service is all about! Thank you! Highly recommended!