Guitar Center

First off I am not a young inexperienced musician. I’ve been in the music game since the 60’s and have been in and out of many music store over the course of some 50 years. Every time I have called to or come into this store I have been treated with the greatest respect both by sells reps and the management. On two different occasions I bought equipment through the Guitar Center (different stores) and had an issue with the equipment sent to me. I called the Spokane store and they resolved the issues immediately-​no questions asked. A speaker in a cab that was bad was re-​coned at no expense to me and an amp that needed some minor repairs was repaired at my local shop and paid for by Guitar Center. I will continue to do business with these people and praise them for their outstanding assistance and customer service. Bravo, keep up the great work.

Can’t believe all the bad reviews of this store. the staff here has been extremely helpful and knowledgeable. I have always gotten an answer and learned much from the staff here, especially James in Pro Audio. And, the few times I’ve needed an adjustment, Aaron has been more than fair. I’ve shopped other stores in town and don’t have any issues. But, somehow Guitar Center gets at least 80% of my business. It only seemed right to post a Good review, since I have had such positive experiences.

Giving an additional star for follow through and finally receiving an apology but you have lost a long time customer.

Bought something used online, first sent only part of the kit, and then when they sent the rest they sent the wrong items that were described and shown online. So disappointed and misleading. beware.

I can’t even begin to explain how rude the staff is here! I came here with my sister to get violin strings for my violin because all of the other music stores were closed. So I called here a little bit earlier before I came to make sure they sold violin strings and they said they did. So I came there and immediately one of the staff asks and I quote «Are you guys in the right place?» Not to mention with a hideous attitude. Then I asked them where the strings were and he said «ummm…are you stupid? We don’t sell violin strings, it’s called Guitar center.» I explained to them how I called earlier and then one nice guy the only polite one there, says yes we do and appointed me to them. I bet the other guy felt prettt stupid. I hated the wau I was treated and I am making sure that under no circumstances, I’m never coming back here even if it’s the last music store on earth. This store needs to rehire their entire staff. If you hate rude people, I suggest you don’t come here.

Poor service! Due to bad roads I decided to call and find out if they had an item in stock. The girl that answered looked on the computer and said they had what I wanted listed — then put me on hold. After a few minutes she came back to the phone and told me she couldn’t say if what they had was actually what I wanted and I’d just have to come in and look — which is exactly what I was trying to avoid! Why else does someone call to ask for a specific item? Geez! Will try Clearwater Music down the road next time.

These guys have great selection. Their prices are pretty competetive. Staff is pretty friendly.
However, I grew up on the one location one owner kind of guitar shop, so I view this place the same way a lot of people look at Wal Mart. They are a chain. And while I have never had a problem with any staff at any location, some of them aren’t very knowledgeable. Best bet, if you go to any Guitar Center, look for the oldest looking employee or you may not get good info.
I also don’t like how some brands are pushed harder than others, even if those brands aren’t always «better». Custom shops know that guitar players like what they like, and you can’t just push a brand on someone because the manufacurer gives you a bonus when you sell their stuff.
I do like that there are so many different items to try out. They aren’t very good at stockin niche items, like resonator guitars or pedal steel guitars. Those items don’t move as quickly so I understand why, but I don’t like it.
Still and all, these guys do a good job and are worth checking out for most guitar stuff.