Holiday Inn Express Spokane-Downtown

Nice hotel on the edge of DT Spokane. Everything is within walking distance, and there are plenty of restaurants nearby. The lobby of the hotel is beautiful. There are plenty of couches to sit and look at the view, and lots of space for the business travelers to work. Also in the lobby is the large breakfast area. Oddly enough, the breakfast area/​check-​in area/​business area all in the same space works. It’s that open and breezy. Breakfast is above standard than your typical hotel free breakfast. Pancakes, biscuits and gravy, large juice and bakery selection, fresh coffee, and bacon and sausage for days. They also serve cookies at night, and the coffee and tea (or apple cider) is always available, from what I could tell.
The room was very nice, with a little fridge and microwave. The bathroom seemed small at first, but it was just fine. The beds were comfortable, and the pillows were a nice quality.
The staff we encountered was also friendly. Definitely recommend.

Best spot amazing staff and breakfast is perfect!
Rooms are so clean and comfortable !! Absolutely must stay!

Decent free breakfast. Coffee/​teA available all night. Decent size room, small bathroom, clean and quiet. Wifi was actually decent on multiple devices. Flat screen tv. Fridge/​microwave available. They even have a rapid check out if you need to be out fast. Fitness room small but in use every time I passed it. They even have a shuttle you can utilize to go into town but we didn’t we were only there to sleep.

When in the Spokane area for business myself and my team always stay here and we are never disappointed! Clean, accommodating and walking distance to everything downtown. Their staff truly believe in a high level of customer service. Kyle, Teresa and Mackenzie are always ready at the front desk to make sure all customers have a great experience. I travel frequently and all over the country, I wish every place was this great!

Any hotel that offers hand and foot massages in the lobby is 5 star with me. So nice & relaxing. Managers wine reception in the afternoon. Clean rooms. Good location.

Edit: After giving this hotel 2 stars I’ve receive exceptionally good service. The service was always good but the follow up service to the issue in my original review (below) has been terrific. It’s not just a basket with brut and goodies, but some care and attention. They even went to the trouble of having a flat tire on my car fixed. The staff are terrific and very well managed. In fairness and honesty I must still recommend you stay on the top floor. It is a bit noisy, but everything else they do very well.
Here’s the prior review:
There are so many things to like about this hotel… so why the poor review? Check out my reviews here and you’ll see I usually don’t write negative reviews and if I do it’s because a restaurant made me sick or I’ve been getting bad service for a while. Last night I checked in. Today is day 2 of a 7-​day stay. Why not wait until after the trip you might ask?
Well, when checking in I told the very polite staff member that quiet mattered more to me than anything. He told me there was only one room left I could take that had a king, i.e. I only had one choice. At first all seemed great. It’s a nice room, plenty of space, a cute door to access the parking lot as well as an indoor door, nice shower, nice desk, comfortable bed, etc. They also have a lovely building well located atop a rise with a terrific entrance area with natural light and loads of chairs, benches and couches for socializing or reading or whatever. There are cookies at night and an awesome pancake machine for late-​night snacks.
My room seemed quiet too. I felt much relief. Wired from a day of cycling and driving I went to bed late… which was a great mistake because everyone else here seemed to get up early, which should not have mattered… but it did.
This morning I was awakened by a series of loud thumps. FYI, earplugs don’t help with thumps because it’s the vibration combined with the sound that wakes you. I realized that I could hear every step from my upstairs neighbor, every thump when he dropped a bag, every slamming of a door. Then I realized it wasn’t only the upstairs neighbor, it was car doors just outside my window and also doors in the passages and doors to the outside. This along with the cute doors on both sides of the room seems to translate to banging from all sides.
I can usually sleep through this sort of noise or at least fall back asleep, but the noise was loud and went on a while. It was like being surrounded by mean-​spirited roosters determined to wake me.
There was no getting back to sleep, so after asking at reception to be moved to another room and being told it’s booked up and they can’t move me to a top floor until tomorrow (meaning a move in the middle of my stay will have to leave my conference to do so, spoiling my trip more), I found myself at breakfast an hour and a half before I intended to be there… and I guess I’m lucky folks around me didn’t get up any earlier.
Breakfast is excellent by the standards of free hotel breakfasts with plenty for the sugar fiend and real food for the rest of us. There was even gluten-​free bread. The coffee was out, which is a cardinal sin, but when informed about it they made more pretty quick. The woman running breakfast was friendly, helpful and took special care to take care of a Finnish woman in a wheelchair… which was awesome to see. Service here seems terrific.
So with so much to like, why two stars? Normally I’d have given them 4 or 5 stars without the noise, but with the noise I’d have given them 1 star. They get 2 because they do everything else pretty well. Truth is though, I have stayed a lot of hotels and this is one of the noisiest I’ve endured and no matter how nice a hotel is around the edges the number one thing you need is a good night’s sleep… and I didn’t get that… and I probably will not tonight either… then tomorrow I miss hours at the conference center to move and hope for better. Plus packing up the 7 days of stuff I had already filled the cupboard and drawers with and then repacking it all will no fun. It takes the luster off what should be a great trip to a fun conference.
On the flip side because they woke me early they gave me extra time to write this review, which I wasn’t planning but then they had cards on every breakfast table asking us to review the place on TripAdvisor… so I did and now I’m also here on Unilocal where I write most of my reviews.
My advice is get a top floor unless you can sleep through anything. Otherwise find a place built better.

Phenomenal customer service! Beautiful lobby, massages available in the lobby, stunning patio with fire pits, free cookies every night, always had free food available, looks like a castle, best Holiday Inn we have ever stayed at. Highly recommended.

Great place to stay, the breakfast is better than other hotels, and they also serve dinner most of the time around 5 for free as well, it would almost be perfect if they had a laundry facilities on site for the guest. But they will shuttle you to a laundry mat for free or anywhere else for that matter. Great service !!

I booked the hotel over the phone and called 15 mins later to cancel because they had charged me $ 250 and I found a much better rate on the Internet. They refused to cancel without charging me for the night. I arrived at the hotel and the room was the noisiest possible. The Internet was not working. When I called the operator she answered that it would not work because the hotel was full. Finally the shower water was Luke warm.

What a great find! Feels more like a boutique hotel and the lobby is spectacular! Great, attentive, professional staff; Julie, Johannah, Teresa, Ron and Dzenana were awesome! My business and personal travel normally takes me to the Marriott but not anymore… highly recommend this property!

I NEVER take the time to leave reviews but this hotel so impressed me that I wanted to pass it on. This did not feel like a chain hotel but more like a private boutique hotel. The service was impeccable and everything was spotless. They paid great attention to detail. We had a new mattress and we saw more mattresses being delivered. The girl that put on the evening reception went well above and beyond. She worked hard making the items herself and decorating. We enjoyed our stay and highly recommend it.

I like this place when I stay in Spokane — the view is lovely, the location is downtown adjacent and the staff are friendly. The amenities are as you would expect for an HI Express except that they offer several ‘managers events’ throughout the week that have a little buffet with food etc. Some nice touches to a good budget-​business standard!
I will definitely stay again!

Simply put. My wife and I look up a room here on the Internet $ 115.00. Get to the hotel same room now is $ 144.00. Wait in the lobby and 30 minutes later I take my coat off and go to the front desk again. Now, $ 115
Hmmmm.

This place is in good location, up high overlooking the city. This place is very clean and the staff are super nice. Theres good restaurant nearby and parking is easy.

Extremely impressed with everything! When I checked in I was treated very well! Was asked if I was there to watch a hockey game or possibly on business. I had told her I was there for a funeral, and that I grew up in Spokane so was a pleasure trip as well. She then offered a bereavement discount which I had not asked for but was pleasantly surprised!
The hotel is very clean! We had a nice view of downtown Spokane from our room.
Room was clean, beds were comfortable, water pressure was good. All things that make for a pleasant stay for me and my family! The next morning we woke to a card that had been slipped under the door, merely saying sorry for our loss and if there was anything they could do to make our stay more pleasant. And as we were heading toward my fathers house for breakfast we smelled the breakfast that we will definitely have next time we stay there!
You definitely have a guest there anytime were in town… Thank you!

Very pretty hotel and location. Not far from riverfront park; we walked there everyday. We got a room with a balcony, and that was awesome. They did good hot breakfast, and had coffee and tea available all the time. I liked how big our room was and how comfy the bed was.

This is the nicest Holiday Inn Express I have seen.
PROS: complimentary wine & beer and snacks during happy hour, very large breakfast selections, nice sitting areas and outdoor patio.
CONS: you can’t easily walk many places, the bed is too squishy, and the linens are too scratchy. The walls are pretty thin so you hear your neighbors easily and the people above you walking around.

Firm 4 stars for the money.
Comfortable beds and clean rooms for the price. Standard free breakfast with something for everyone.

I think I am switching to this place from Hampton when I visit for work. The Hampton was booked so I tried HIE and had a great experience. Free salad bar and 2 beers as I arrived, followed by cookies and milk??? The place is clean and convenient to downtown. I even got a free upgrade to a balcony room. Top it off with the place kind of looking like a castle…
I also really like the access to the paths right across the street. Convenient to the waterfront and shopping and lots of restaurant options.

Loved the place, the staff, the location (perched atop «the rock» and walking distance to Riverfront Park), the breakfast, the very comfy lobby/​reading room with tons of information. Outside has been recently remodeled and we heard the inside is next. We had no trouble at all with the room, so I don’t know what they will be redoing. We had a great view of Riverfront Park, and walked to it (after a very filling breakfast) the next day.
Breakfast was not your traditional cold continental, but additionally featured bacon, sausage, hot biscuits and my favorite, a pancake machine. This machine made pancakes to order with a press of a button. I can see the attraction as it’s not as messy as a waffle maker, but I still like waffles better… This however was a neat surprise.