Norco Heating and Air Conditioning

Bruce saved me! I called their office on a Friday morning during the first below-​freezing week of the year, after calling about 10 other companies who gave me a week out option with a four hour window. The ladies in the office were super nice and put me on their wait list and made suggestions to help me find someone. I had given up hope when I received a call from Bruce at 6:30 on a Friday night!
He fixed my furnace in about 20 minutes, got the whole system perfect. Showed me how to clean it myself next time, and was professional and very kind. The whole thing cost 107 $, another company had quoted 168 $ just to come out. It would have been a very cold weekend for me and my young kids if it wasn’t for these awesome people. Thank you!

Air conditioning was not operating during 90 plus temps. Called R & R, who originally installed our heating and air-​conditioning. R and R could not come out for seven working days. My next call was to Norco. My air-​conditioning was fixed the next day.

I’ve recently purchased a home here in Spokane. The AC unit was never used by the previous owners, so in an attempt to be proactive, I contacted Norco to evaluate the system. A lead tech with a trainee arrived and it appeared they were thorough in their checks. They gave us a clean bill of health on the system, however: after using for two days discovered a major water leak.
Contacted Norco again and a different tech arrived. He phoned the office for assistance and the determination was a corroded drip pan. Norco was to research replacement of the pan. We’ve heard nothing for two weeks. And we’ve had heat in the upper 90s since July 4^th. Out of pocket so far: $ 215 and no resolution.
Update 8÷15÷2014: called Banner. Next day service. Within 5 minutes the tech found a water exit hose that was not routed or connected to anything! Thumbs down to Norco. Didn’t see this in the first place and completely off the mark for the drip pan. Which, BTW, is NOT corroded.

Yesterday (7−1−14) at about 1:15pm, I noticed that my heat pump wasn’t running my forced air. Of course it was the HOTTEST day of the year so far, 97 degrees. I called «Barton Boys» first and was told that a tech would be out in a little while. Then at about 3:45pm I received a call from the tech saying they weren’t going to be able to make it out and would come the next afternoon. I was pissed because your word is your bond. Knowing that most places closed at 5:00pm and that I would NOT be able to get a different company to my house that same evening. I was now looking at another day in a hot house with 2 little dogs. This just didn’t sit well with me because screw me once it’s your fault BUT screw me twice, then it’s my fault. My gut told me to get on the phone (5:05pm) and see what I could get set up. I just couldn’t trust the «Barton Boys» again because I felt that they lied to me. They had the fish on the hook and waited til they knew that I wouldn’t be able to find another person to come to my house on that same day.
So, I called NORCO Heating & Cooling and was told a tech could be at my house the very next morning between 8:00am — 9:00am. I jumped on it because there was no way I was going to give the“Barton Boys” another chance to screw me again. I guess the name speaks volumes, BOYS. If you want the job done right then hire men, NOT BOYS.
Kent from Norco showed up right on time and knew exactly what was wrong. He put the new part on and checked everything else to make sure it was all running like it should be. He also changed my filter (at no charge) to which that wasn’t part of the problem. I was very nervous because of what the «Barton Boys» had done to me and couldn’t help to think that this other company might do the same thing to me. I was pleasantly surprised and «SO HAPPY» WITH MY SERVICE that I won’t be calling anyone else but NORCO…
There was NO PRESSURE, NO SCAMS and no added parts to pad the bill.
I also want you to know that the gal that took my call was SO HELPFUL & NICE, she told me about their yearly service plan. I live over an hour out of town so it does cost me a little more, which I am happy to pay. My cost is $ 250. for the maintenance plan for the year. That includes a winter inspection and a summer inspection and any emergency calls in that year. All I have to pay for on the emergency calls is labor and parts with a 15% discount, NO SERVICE CALL FEE, which for my area is $ 149.
I only paid $ 100 extra dollars for this plan and I still get another maintenance call.
YOU MUST PAY FOR THE PLAN IN ADVANCE, you can not have them do the work and then decide to pay for the plan because of the cost of your bill. That is not fare to the company.
I HIGHLY RECOMMEND THIS COMPANY…

My furnace went out in freezing temps. They came out immediately, which was such a comfort! Very professional. the tech took his boots off before he walked through the door and was clean cut and polite. They were honest and ordered a part for me rather than trying to sell me a new furnace. They came back that afternoon with the part and fixed it at such a reasonable price. They even offered heaters until they came back! I would recommend them to everyone!

Norco came and did a AC cleaning. Enclosed in my bill was information on a preventive maintenance program. The program for two services a year is $ 160.00 my bill for one service was 140.00. I called to see if they would apply my bill to a new service maintenance contract. The woman said, «no,» I said that doesn’t make sense. I won’t do that, pay twice! She slammed the phone down and hung up on me.
DON’T use them.

Our air conditioning went out at home. I called Norco from work the next morning seeking a service call. I was told they could have a technician out by noon — THAT DAY! I left work to meet up with the technician (John) at our home and sure enough, he was there by noon!
I spoke with John briefly then went upstairs to make a sandwich. I was hoping for a quick resolution, and that’s what I got. Didn’t even have time to eat my lunch!
He had found a defective relay, replaced it, and checked all the other components. The cool air was flowing again!
As he was explaining what the problem was, he was also suggesting tips on filters, cleaning, etc. He was very professional but also very personable. I was dreading the next part of our conversation, the bill. However, I was pleasantly surprised, it was under $ 150.00.
After John left, I emailed the company website thanking them for the impressive service. I would highly recommend Norco if you have problems with your central air unit.
Now, where did I put that sandwich?