Quality Spas

We purchased a swim spa a few years ago from Jeff at Quality Spa and have been pleased with every experience we have had with this company. They were referred to us by many satisfied customers.
The process from purchasing, installing and follow up has always been amazing. We have had to call them a few times for various issues like breakers that went out and most recently a leak. They have always come out immediately and solved the issues. The leak was a washer that went bad. The tech gave me a few washers in the event I had the issue going forward I could easily switch it out.
As a business owner myself, customer service has always been a huge priority to me. The service at Quality Spa is second to none.

We were in the market for a used spa & stopped in at Quality Spas to see what they had. Jeff was very friendly & helpful & asked us what we were looking for, how many people would be using it, etc. We had slight hesitations because it was a used spa & we didn’t want to have problems with it… We ultimately purchased a spa from him & it was delivered within 2 days! We have had it for over a year & are thrilled with our purchase. I would highly recommend this company, when we called to ask questions, we have always been treated with courtesy & respect.

Now bit 4 times by Quality Spa! Go Somewhere Else! This time I will not be swayed to delete my review. Pull up a cup of coffee and read my tale of misery. I feel the truth needs to be done.
I bought a spa from Jeff at Quality Spas in fall of 2012. I saws upsold the salt system for $ 1000 under the premise that with it there would be virtually no maintenance. The hook was set and we bought.
The first sign of trouble began when the crew to install the hot tub showed up. It reminded me of 2 guys with a hunting trailer on wheels. Was not what I was expecting. Was a challenge just to try and get them to get it leveled with the plastic levelers luckily I bought in advance. Why would they send people to install a hot tub without levelers?
Ok, set electrician came in and wired it up, filled it water. The best part is then I had to fire it up myself. I had a book on the spa, a book on the salt system, but really no clear instructions what to do. Jeff handed me 4 bottles of bromide something and said dump them in and then play with dial up and down to find the right setting. Would be nice, if I really knew what the right setting was and how to do it.
Was not more than a month, then I started to experience a series of leaks from the joints and jets. Quality Spas does not really have a service department like others. They have a guy who has done a little work on spas who doesn’t really instill you with confidence.
If you need top quality service and honesty, check out Northwest Spas on Argonne. They have helped me out of additional issues, which you will read about later.
They came out and fixed the first leak, after much complaining. It took me some time and really seemed like this was a hassle for them. Not long after that, we had another leak. They came out, fixed a different leak, and then had the audacity to want to charge me for a service call. I refused to pay on the spot and then had to get into a big back and forth with Jeff and it was not until I filed a complaint with the Better Business Bureau. In the meantime I determined that the brand of spa they had sold me had since gone out of business. Nice. After that, they decided to remove the entire hot tub, take it back to the shop and work to get all the leaks underneath fixed. It was gone for about 2 weeks.
It was brought back, installed, and we were up and running. Hopefully the problems were past us. For a while. 6 months later, yup there was more water leaking out from underneath the hot tub. Another service call, and the so called service guy showed up and the primary pump was leaking water out of it. I was informed that this pump could not be serviced, that I would need to buy a new or refurbished pump. This cost me $ 354 because apparently this was not under warranty and they proceeded to tell me it was because my water quality was off which causes the pump to fail. Pump installed and away we went again.
A few months later we really started to experience water quality issues. At this point I was done dealing with Quality Spas, but it was determined the salt system had quit working. Also the service tech that looked at how it had been wired up to the hot tub was unsafe as they just spliced into existing power with screw on terminals for 3 thick wires instead of wiring into the proper adapter and putting it in a different block on the board. Ok, this is when I went to Northwest Spas, had them test my water and I went to a bromine system. I have never had more clear and clean water since I bought the hot tub.
DO NOT BUY THE SALT SYSTEM AS IT IS NOT EASY TO MANAGE AND THEY ALL FAIL WITHIN A YEAR.
To cap of this review, I have to end by saying that the straw that broke the camel’s back came a few weeks ago, when the refurbished pump I HAD to buy, started leaking the exact same way as before. In addition one of the seals next to the motor started leaking. The pump was removed, and it was repaired for less than half the cost of the refurbished I purchased. The reason they made me buy a pump the year before is because they cannot service pumps. The seal joint was removed and replaced and when examined you could tell it was due to shoddy craftsmanship and that it was just a matter of time before it blew. Guess that is what you get for buying a spa from a company going out of business.
In summary, Poor Product, Poor Service, Poor Support. Go to a place that sells reputable spas, has a service center, and sells the product you need at a reasonable price.
Good Luck!