Grande Central Showroom

I love working with Candace in Yonkers. She sold me Franke products that work beautifully with my new, custom kitchen. I was a pain in the *** and she was very patient with me. I needed a faucet, sink, disposer and lots of attention. I left Central with it all and a new friend! Thank you!

Great place to go for kitchen and bathrooms if up you are undergoing or starting home renovations. They have more options than you could ever want for a bathroom or kitchen. Customer service is incredibly helpful, they will walk you through every facet of options, finishes, etc.
I would suggest making sure you give yourself plenty of time when going here.
Also it may be a good idea to set up an appt with someone before you go in. All of them are really great. I worked with Michael McGrath he was incredible and so helpful.
So, after the fact of delivery, I had an question with my kitchen sink and disposal hookup. I called the showroom to find out about it. Michael couldn’t answer me right away, (my plumber was waiting to finish the job) but he said that within 30 minutes he would get back to me. He did, and definitely was not only able to solve the problem, but give me the vendor representative from that company to talk directly to my plumber on how to resolve the problem. The customer service here is A+. I’m a happy camper and I recommend them highly for all your kitchen and bathroom needs.

We spent a lot of time and a lot of money buying our shower hardware and sink hardware and toilet at Grande Central Showroom. The salesperson was great to work with or so I thought and seemed to be knowledgeable. However things went wrong from the get-​go. I gave her my requirements for the shower head and for the handheld. Only when both were installed that I realized neither met my requirements. When I called she said that the vendor was there with her at the moment and when I spoke with him he said he would help me and I never heard from him. I had the shower head installed anyway and within a week the whole thing fell apart. Called again, they would not back it up and told me I had to call the manufacturer. Plumber had to come again to take it out which incurred another fee. So know I am stuck with a handheld that does not meet my requirements and shower head that was totally defective and additional plumber costs. 1 Year later the vanity that was thousands of dollars also started falling apart. I called them again and explained and again they would not help me told me I had to call the manufacturer. Manufacturer stood behind their product but would not pay for labor. So now I am out another $ 400. for labor. I reached out to Barry (owner) quite a few times but he did not respond. Then I found out that my cousin who purchased his bathroom needs there was sold the wrong part and when he went to return it they charged him $ 75.00 because he did not have the box.
I WOULD NEVER RECOMMEND THIS PLACE. They do not back up their products. Their customer service sucks and I wish I could opt to give them no stars rather than 1.