Brothers Pizza Express

I read good reviews about this place and expected good customer service and pizza. Instead, I got an okay pizza and bad Customer Service all around. My table needed cleaning and was told someone would come out to clean it. After fifteen minutes of waiting for someone to come out to clean the table. I decided I want the pizza to go, because:
1) The worker who told me my table would be clean… kept looking my way, but didn’t come out to clean it.
2) The restaurant is dirty. It would not pass a restaurant inspection if one was given. The big screen TV on the wall was full of dust and oily finger prints.
3) There was a spill and none of the employees came out to help clean it up. The patrons had to clean up their own spill. What kind of Customer Service is that?
4) When I went up to tell the cashier lady I wanted my pizza to go – she turned around and told the guy who was boxing the pizzas to go why I wanted the pizza boxed to go… and he immediately turn and looked and laughed. WTF?!
Don’t expect to eat in at this place. If you place an order to go. Make sure your pizza is hot and not cold when you pick it up or have it delivered.
Disappointed– to see a place this busy yet the pizza (I can only speak for the pizza, since I didn’t order any other food)… PIZZA was OK.
BAD CUSTOMER SERVICE!

Brothers does a really good pizza! The salads are fine enough but they do a pizza really well. The restaurant is pretty small and gets packed but for pick up or delivery it is a really good pizza. It’s a bit on the pricey side but good pizza and quality is worth it. It is my go to pizza place.

I was a little hesitant to order from here because of the mixed reviews. I decided to stop on my way home this afternoon and I wasn’t disappointed. I walked in, placed an order to go and left within 15 minutes. The pizza crust was perfect and the customer service was great. The side salad was a underwhelming, the lettuce was a little wilted. All in all I was impressed especially with the pizza. I definitely will be back to try more.

Good pizza but every time I place the same order for delivery, it’s a different price? Also, they make you feel guilty about getting a pizza delivered… that’s the only reason I’m ordering pizza, hello!

This place is great! It’s very casual, with delicious, New York style pizza. The crust is thin, yet crispy. The sauce to cheese ratio is perfect, and the toppings are all nice quality.
We also tried the wings and a meatball sub, but the pizza was definitely my favorite. this is my go to for pizza in The Woodlands. (I’m hungry for pizza now because I wrote this…)

A very good pizza for a fair price.
One of my favorite «go to restaurants» in The Woodlands.

Posted a tip in 2012 but want to review in 2015. Have been a customer here since their opening and have never been disappointed with the quality of their food. In the past their service has been lacking but I have had four excellent experiences with pickup here in as many months. Food ready as requested and as promised. No complaints from me. And no «constructive criticism».

Not a great place but a good location. The food was nothing different but It was Ok.

MEATBALL SUB HEAD-​TO-​HEAD REVIEW
Let me start out by saying that I began this week with a mission: find the best meatball sub in the mid-​woodlands from the local guys (No Subway and definitely nothing from the over commercialized mall area.) That being said, please note that I am also reviewing subs at restaurants that you normally go to when you are looking for pizza, not sandwiches. Now that I’ve prefaced my review, here you go!
I had two contenders: the formidable Brothers Pizza and the venerable Crust Pizza. Both known for slinging delicious pie to hungry residents of the Woodlands.
The short answer: overall I give the nod to Crust. Their sauce and meatball had more flavor and to boot the atmosphere is simply better at Crust. That’s not to say that Brothers was completely out of the running. Brothers had a better bread and to my mind a more cheesy sub, but when you get down to brass tacks, the more flavorful Crust sub takes the crown. Both subs will be offered with a bag of chips with the purchase of a brew, wine, or fountain drink being an optional add-​on.

We order pizza from this place; at least 2 – 4 times a month. Last night will be the last because of the manager at the Sterling Ridge location (my husband thinks her name was Lima or something). We called and ordered around 6:10, and was told it would be 60 – 90 minutes. That was totally fine! We know they are busy and don’t mind a wait time that long. However, we do have a problem with getting COLD pizza — especially when we live across the street. My husband called to let someone know that our pizza was delivered cold (not warm. cold), and the manager told us (and I quote) «well then next time you should just pick it up yourself.» If this is how you choose to treat your customers, then we will happily take our business elsewhere — as well as the business of our friends and family. We were hoping for a resolution when my husband tried to go up there, mainly just wanted hot pizza! But instead she snapped the food from us and gave us a refund. Yeah that’s nice and all for our money back, but it’s going to pend for 5 – 7 days, AND it’s too late to order elsewhere. Why not just take the COLD pizza back and get us a HOT pizza?
When this Lima lady asked what apt. we were in, she tried to use the excuse «we have had problems with y’all in the past» — I want to point out this «problem» she is referring too. Of ALL the times we have ever ordered from all Brother’s Pizza locations — we have called in to «complain» one other time. And it was because we didn’t receive HALF our order. We ordered two of everything — and they delivered one of everything. The driver told us we’d have to call the location because we weren’t charged for it. SO when we called to find out where the other half of our order was — the manager/​owner told us, «well we didn’t charge you for it so its fine.» We told her that it was NOT fine, that we ordered out because we were having a get together. We asked them to charge the rest of the order, and to please deliver it. We have NEVER asked for or expected a «handout» or «free food» as a resolution, we have only asked and wanted what we ordered!
I sent an email via their website explaining what happened, and were told that we can just bring our business somewhere else. WTH? That is a resolution?!
They have great pizza when it’s hot. They ARE overpriced, but we didn’t mind. But crappy customer service, rude owners (not just an employee, the OWNER), and getting yelled at over the phone because of an issue. we will definitely take their advice and bring our business elsewhere — as well as the business of our friends and family who now order from them from our past recommendation.
If you REALLY want to order from Brothers Pizza, my suggestion is to get it from the Grogan’s Mill location — STAY AWAY FROM THE STERLING RIDGE LOCATION.

OK Pizza. Phones never work because they are always busy. Tons of workers at this location and most always have been super nice and helpful. Other items on menu are OK too. Not something I would pick if I were choosing, but because my husband is a loyalist. I go and almost, always over eat:)

This family from Brooklyn really knows how to make a pizza. Being from New York myself and only frequenting mom-​and-​pop restaurants, I know a good pizza. Chicken Parmesan, Meatball Parmesan, Calzone are hot, fresh and delicious.
This location is right next to a Pizza Hut. Every time I walk by, employees are dusting each other off. I can’t believe they’re still in business.

You ever notice that the one star reviews of places you know to be excellent usually come from people with very few reviews?
I have two theories about this. 1) they are either fake reviews from the competition in an attempt to discredit the good reviews of actual Unilocalers who give honest opinions of places they actually go to. 2) these people are just miserable and if you read their other review its all complaints and no praise. They’ve never had a good meal. Probably never will. Sad.

I rarely write anything bad especially about a place I generally like. I went with my kids tonight to get some pizza slices. At 6:30 they had no more pizza slices. We were also told the wait for a pizza would be about 45 minutes. The place was barely half full and pizza does not take that long! The girl behind the counter wasn’t exactly apologetic. Others in front of us walked out disgruntled too. This is how a good business goes downhill fast. Poor customer service and mismanagement. Word gets around quick. I will definitely consider other options next time I want a slice.

I was just having a somewhat bad day. I just ordered a large cheese pizza, ate the whole thing, and now I feel so good that I have decided to dedicate the rest of my life, helping sad, angry, hungry people, find the best pizza in the entire world, by writing this review. Everything there is good, (garlic bread needs complete makeover because it tastes like some shit) but I don’t care about anything else. If you call yourself a man or are a good sized borderline obese female, order yourself a large pizza w/​extra cheese and devour that entire circular yeasty love creation. I promise you, you won’t regret it.

Told 1hr and 30 minutes which we were willing to wait for good food. 2 hours later we were delivered cold pizza. When I called I was told «sorry we got busy». Really? How about calling customers telling them you’ll be late and delivering fresh hot food? Even if it’s late. Then no offer for coupon or refund? Nothing! You are not worth the price of your food or service.

At some point while staying at the Woodlands Resort, we’d had enough wraps by the pool but still weren’t ready to join the rest of the world. Pizza delivery! Picked this one based on the reviews and we were super pleased. We just walked out from our patio near the valet stand and met the driver and they were so quick and friendly.
We got those pizzas in — and really, there’s nothing I love more than eating in a hotel bed with the pizza box serving as a plate. It is divine. I also ordered ranch and there’s was good. We chowed down, no shame. Would totally recommend!

This joint is legit. It’s not over priced. The delivery took about as long as any where else. It’s just a decent slice of pie.
The steak and cheese is also on point. Above all the delivery guy was a good dude.
If you want normal pizza in the woodlands this place is top 3. (Crust Pizza is better but foo foo… And even though it’s a chain Girmaldi’s) But it’s the best deliver!

There’s is no reason, whatsoever, to give Brothers less than 5 stars. Simply awesome!

CRAPPY CHEESE IS NOT WORTH ALL THE CHOLESTEROL!!! Another pizza place bites the dust in The Woodlands! This use to be really good pizza but it’s not anymore. The cheese doesn’t have the same flavor it use to. So sad. Tastes like a very cheap generic mozzarella.
Last month our cheese pizza had very little cheese and lots of tomato sauce = Yuck.
So last time we ordered pizza w/​extra cheese and they put on wayyyy to much of that cheap quality cheese and the delivery guy must have held it sideways because the cheese shifted to one side in a gloppy mess. See my pics. Plus it was barely sliced so separating it was a mess leaving no cheese on some pieces and other pieces with so much cheese to give a cow a heart attack.
It took one hour and 25 minutes to get this slop delivered.
Staff is still friendly only positive attribute.
Next time we will make sure we keep a Trader Joes pizza dough on hand in the fridge and a Hubbell & Hudson homemade mozzarella ball in the fridge (so good) and just make our own in a few minutes.