Driver’s Auto Repair – Spring Kuykendahl Road

Biggest bunch of crooks and dumb asses I have ever had he displeasure of coming across.
DO NOT TAKE YOUR CAR HERE!
Look at the BBB, google and Unilocal for ALL the complaints against this company.

Hi my name is Brandon and I had my car tow to Driver’s auto repair to have my transmission rebuilt. Everything get repaired in a timely manner The employees helped by dealing with all of my insurance needs so that I didn’t have to worry about anything. They even helped out with the rental car. I would definitely recommend this auto repair shop! Thank you Driver’s Auto Repair!

I dropped my car off for an oil change around 8. I asked the guy how long would it take and he said about 40 minutes. However, he seemed it a little annoyed. Luckily, I worked down the road and my co-​worker was picking me up from the shop. It was more than 4 hours later that I actually heard from them that my car was ready to be picked up. I’m not sure if they put my car on the back-​burner or not, since I was dropping it off, but it seems like more than 4 hours for an oil change is a long time. When my friend dropped me off after work around 5, the annoyed guy was still there. The guy who checked me out was more upbeat. But, it just seemed liked the first guy just didn’t want to be there. However, as far I know my oil change went off fine.

Honestly, if I could give this place 0 stars, I would. They tried to scam me out of a $ 1000. I went in for a simple oil change and they told me that there was «rusted water» running through my water pump and I needed to get it completely replaced and flushed out. It’s not the typical place I go for oil changes, so I couldn’t believe it. I decided to go to the Goodyear right down the street and make sure I wasn’t getting screwed over. well turns out I was. I will never go to this place again and I advise no one else does, either. unless you want to get scammed.

The five stars are obviously NOT true!
POOR CUSTOMER SERVICE
AND RIP OFFS
I am writing this review on behalf of my hard working HONEST father. I witnessed his stress in dealing with this company and decided I needed to warn people. Because of this company my dad had to take extra time off work, extra time over the phone going back and forth with these liars and his honest warranty company, and extra driving around.
This car repair shop mission statement must be to try and get the most money out of peoples pockets.
My father took his car to this Humble location because the harmonize pully broke and the belt that goes around it came off. He first called is insurance and warranty company to tell them the issue. They agreed to take care of the broken part and have his car towed to the nearest repair shop (unfortunately it was this place that was close by).
This auto repair shop called him back the next day about his cars battery being no good. They said «the battery will not recharge and is no good.» My father thought that was bogus because he knew it was not an old battery. He told the repair shop that and also that he will pickup the battery to take it elsewhere to charge. Then they said «we have a brand new battery you can buy here for $ 140 (or around that price my dad doesn’t remember the exact price)» …hmmm yes I am sure that is exactly what they would like (MORE MONEY).
So my dad took an extra trip and time to pickup the battery and take it to auto zone to have it charged. Next day he had my brother (because he is at work) pick up the battery and BAM! It is fully charged and works like a charm.
I was over hearing all these complaints with my dad and this place so I decided to see what the fuss was all about. I offered to drop off the battery. So I drove up to the place went inside and said I had brought the battery for my dads car. Right off the bat these people were not friendly. Didn’t smile, didn’t greet me. Hmm So I gave him the battery and as I was handing it over he said, with a bad tone «did you have it charged or is it new?»…what I wanted to say was «Does it matter?!» but I like to show respect so I just answered the question «It was charged.» Then he made a face and walked away without saying anything else. Ummm okay! Sorry you didn’t get to rip us off a new batter.
So the car was finally ready (week later). Between this week there was a fuss with them trying to charge my dad and the warranty company. TRYING TO DOUBLE DIP! WOW! This place will go to every limit to earn an extra buck. SO SAD! In the end they only charged the warranty company. But my dad basically had to fight for it. Why they like to make peoples life complicated I don’t know?!
My dad told me and my mom to go pay to co-​pay ($ 100) so they can release the vehicle to us. But that it could take up to 24 hours because they need to get the payment from the insurance company. My dad did not want to wait another day with out a car so he called the insurance company and told them to speed up the process. Long story short my dad had to show up there again after work to make sure they were doing their part and sending the paper work quickly. He waited there an hour and they finally released it to him. THANK GOD that was over with.
I guess they think people are stupid and don’t know a thing about cars. It’s very sad how companies can’t just be an honest business.
I also failed to mention that my dad and brothers have worked on plenty of cars and know way more than these buffoons.
I also found out from my dad that before he took this car to the Humble location he had gone to the same company but at The Woodlands (3 months prior).
Another long story short. He brought it in for a cv joint replacement. The rip offs called him back and said «the transmission was no good»…Oh my gosh! Really?
My dad had to go and explain to them to put it in reverse and turn the wheel so they can hear the sound. He also said that the guys didn’t even check the cv joint! Isn’t that exactly what my dad told you guys was wrong? My goodness!
So the guys heard the noise but kept insisting with him about the transmission. He told them to call his warranty company and they said okay and that they would give him a call back… He never got a call back!
Fast forward to the recent incident in Humble. My dad explained to them about his previous experience with the Spring location and if they can check that out too, but the guy said, «well let’s worry about this first.» They didn’t want to hear anything about the other problem. Nor was anything ever done because they obviously grew angry that they didn’t rip us off at the end of this all.
Hopefully I can save anyone from visiting this location company.

These guys are very polite but incredibly slow. I had an 11am appointment for a. Oil change. I took my three kids with me with the expectation that they would start the oil change on time. I took the kids across the street for lunch, coming back at 45 minutes like I was told. The gentleman at the desk said they were going to be a few more minutes. Turns out he was lying and they had not even started in my car. I spent the next 20 mins waiting before even getting the truth out of him.
I specifically set an appt so I could get the oil change done at a certain time and not have my kids waiting in a waiting room for a seemingly endless amount of time. I am very disappointed in the service here and will not be returning.

Super respectful, incredibly helpful, comfortable waiting area
… this is now my regular, local auto mechanic!

State inspection on 11Nov13: called ahead to make sure I wouldn’t have a wait and as assured I did not have to wait other than what is normal for the work. Pleasant office people, sufficient waiting room with coffee, coke machine, misc magazines and DVD player. Quick, prompt service in a clean and friendly environment. Super.

Good, prompt and professional service