Caliber Collision

Getting hit by a careless teen driver and having to get your car fixed sucks, but Caliber Collision did such a great job with my car and was so easy to work with that it definitely took some of the sting out of the situation. I worked with Leroy and he was awesome. Great communication, very courteous and friendly. He did most of the dealing with insurance so things were easy on me, and when I had a problem with my rental car he called and made Enterprise take care of me right away. My car was done at the end of the third business day, faster than expected, and looks brand new. I was already very happy with the repairs, but when I saw that they had detailed the whole inside, I almost went back in and hugged Leroy. I hope not to need bodywork services again anytime soon, but if I do, you can bet I’ll be back at Caliber every time. You’re the man, Leroy.

The first time I had anything to do with Caliber Collision on Louetta was about a year ago when I backed up into a traveling hitch on a big olé truck. My MKX looked like it needed some major work. I took it to Caliber. A very nice gentleman named Israel had a look at it. He worked on that thing for about 10 minutes and the back side panel popped right back to where it was supposed to be. I was so happy. I asked Mr. Israel what the charge was, and he said NO CHARGE! He said to just remember them if I ever needed any body work done.
One year later, I was backing out of my garage and hit my driver side mirror. The whole thing was falling out. I took it to Caliber Collision on Friday… ordered a new mirror… and it was put in
today (Monday). They cleaned my car inside and out… I was so pleased.
I highly recommend Caliber Collision on Louetta. They are friendly, prompt and fair with their prices.
Thank you Israel M. I love my car and now everything looks great on it again. Thank you for the wonderful service.

Caliber was recommended to me by insurance company after I was t-​boned. I couldn’t be more pleased with the service. The work was done in a timely manner and the quality of the work is excellent. The best part of the whole thing was the staff. I was expecting a very stressful process, but from the moment I walked through the door, Juliana was so helpful and pleasant, very patient answering all my questions. Getting the rental car was a breeze, since Enterprise is in the same building. My service representative was Chavis and he was great! Very personable and kept me constantly update with the status of my truck via text. I would definitely use Caliber again and highly recommend them for their quality and their friendly, professional staff!

My car was brought in on the 8^th of February for repairs to the front of my vehicle due to an accident I was involved in. I did NOT expect to have so many issues with this body shop. Dealing with them was a nightmare.
First, they got the wrong parts for my car, which delayed the process. NOBODY at the shop gave me any idea as to how long it would take until a few days ago when they told it would be done on the 16^th. That’s when the remaining problems all came into light.
I am not a very difficult person to communicate with. If you tell me something will be done in 2 days or 2 months, I won’t have a problem with it… as long as you COMMUNICATE with me and tell me that it will be delayed and keep me in the loop as to what’s going on. These people never did.
They never returned any of my calls when I wanted to check on my car. They never gave me an update on it. They never told me anything. The 16^th rolls around and NOTHING. No call. No notification from the damn shop.
Finally, on the 18^th, two days after it was supposed to be finished, I found out my car was ready, and I found out not because they called me, because I called them. See? ZERO communication from these people.
When I finally got my car back, I noticed that my right blinker was acting funny and making weird noises.
Are you kidding me? You don’t return my calls, you never call me to update me about my car, you get the wrong parts so the process was delayed, you gave my car back to me 2 days late, AND you give it back to me with my blinker screwed up? RIDICULOUS.
I’m so pissed that I have to deal with people like this. Get your crap together Caliber Collision. I do NOT recommend this place at all. Go somewhere else or else you’ll be screwed with horrible service here.

USAA recommended Caliber to us after our daughter’s 2009 Accord incurred side door damage. I was blown away by their incredible customer service from start to finish. The body work was completed on time and the work was flawless. I don’t know why others have had such poor experiences with this shop, but our experience demanded a five star review.

From start to finish great work and customer service… The hood and bumper of my 2014 Volvo were scratched realy bad, looks as good as new now, Perfect color match !
Thanks Wesley for all your help

I considered updating my review after my husband was contacted by a shop manager & told they would schedule a date to bring the car back & fix everything that went wrong… well we never did get a call back to schedule the appt. SOOOO goes to show, they don’t keep their word & their guaranteed work is actually not really guaranteed :-/

We were hit by a drunk driver and took car here. They were supposed to repair hood replace bumper and paint. Hood came back still with a dent and crooked. Chips in paint were not even painted. They oversprayed a different color white onto our fender. Bumper is not straight. All this for 2800. And when we returned it they refused to fix it unless they got more money. Being reported to bbb and now we have to take the time to go through small claims. Oh and we never received deposit back on their rental. Stay away!!!

From the outside, this place does look like it knows what it is doing. Very helpful on the front end, but once the work starts it does downhill fast. Did not make the deadline the promised, very little communication, (I had to called to keep up with what was going on). Once I did drive there to get my car, they tried to give it back with a dent in the new hood that they just replaced. If I could spot in the few seconds I looked at it, you would think that someone the works there would have seen it. They promised to fix it and have it to me by noon the next day, the manager even said, «we will wet sand your headlights to make them look new again» since they messed up. Finally got me car at 1 today, dent was fixed but no headlight work was done as promised. If you have any other option to have your car fixed somewhere else, you would be wise to explore that option. I figured since they were an approved shop by Travelers Insurance, they would be a bit better. I figured wrong.

Worst time I’ve ever had at a Caliber Collision. My car was is the shop for a month and when I got it back it still needed work. I was asked to bring it back the following Monday so they could finish working on what still needed it. They had my car for an additional week and a half and I got it back and all they had done was buffed my doors, fixed my front bumper, and cleared the lights that came up on my dash. The front fog lights and right side taillight still needed to be replaced and as soon as I drove it off my lights on my dash came back on. I’m going to have to take my car back a third time to have all of this fixed. The entire time my car was in the shop I never received one call to let me know anything about the progress of my car or what they were fixing. I received one e-​mail. I even called to make sure she had one my number, and she said she did. I recently called to complain to the manager that I never received any sort of phone calls and he responded that he knew about the situation with my car. Didn’t really seem to care at all. They were however nice enough to pay for my rental the second time. I did have to sit there for an hour and a half though even though Lee said she was going to reserve a car for me. It didn’t happen. There were even parts left in my car. Over all from the front desk back, Terrible customer service. I would never recommend this place to anybody.

WOW is all I can say… I was not looking forward to dealing with a body shop after a silly accident with an object. It turns out, I have hope for the service industry. Caliber Collision has an amazing staff that cares and communicates extremely well. Customer Service is expected but outstanding customer service is very rare, a lost art, etc… I work for a company that is known and lives by customer service and it is very nice to see another company has the same integrity and desire to do the right thing as well as treat a customer like they are the only one. Thank you, Thank you! I look forward to recommending Caliber to friends and family.

Caliber is the best in all areas! They make the hassle of dealing with a car accident so much better. My car was completed ahead of the promised time and it looks like new again. Their staff kept me informed throughout the process and were very friendly. I highly recommend Caliber!

My vehicle was taken here a year ago after an accident, the work took over a month and I went to the shop more than three different times before I finally picked it up. Every time I went there was obvious issues still with the car. After I picked the vehicle up I noticed additional issues that were related to the accident I took my vehicle to two different calibers after this one and still have issues to this day! I do not believe my issues are unique and I know the others out there have had similar experiences to mine. Do not ever take your car to caliber collision they will screw your car up!

Terrible customer service and they have misplaced my appointments TWICE. I would call to confirm my appointment to drop off my car and apparently there are no records. So I reschedule for the following Thursday. My parents call to confirm the Thursday appointment, what do you know, NO RECORD. Even when I speak to the women who answer the phones, they do not sound like they know what they are doing AT ALL. They mumble and make me really doubt what they are understanding.
The hours are terrible, they keep you informed of the progress of your car but it takes them twice the amount of time they tell you at the beginning.
I don’t think they value the efficiency and urgency of time for people who need their cars regularly.
Quality of work is good, but you can find that in many other places with MUCH better customer service.

I recently had my pickup in Caliber for some bodywork. The job was completed several days earlier than promised. The cost was exactly what had been estimated. The quality of the work is second to none… just perfection. I could not be happier. All of the people there are polite, friendly, and very accommodating. Caliber Collision has a loyal customer! Great place.

–I would not recommend this business
–Over-​priced
–Poor customer service
I received a recommendation from my insurance company for this Caliber Collisions Center. After receiving a quote from some minor paint work, I later made an appointment to drop off my vehicle for said repairs. At that appointment, I was informed that the employee who made my estimate no longer worked for them. A different employee also informed me that the previous estimate was way too low. So there I was car ready to be dropped off, a ride arranged, all at a time scheduled when I could be without my car for a few days, and NOW I find out they want more money. That, combined with the rude, unapologetic, and condescending attitude I received with this new news led me to eventually choose to take my hard earned dollars to somewhere that might appreciate my business more. Before choosing Caliber, I received other estimates, but chose Caliber (even though they were not the lowest bid) because they seemed like a quality operation. My new estimate was 40% higher than the next bid I had received. No thank you, no wonder car insurance is so expensive!