Verizon Wireless

Horrible customer service!!! The workers were too busy flirting and looking at themselves in the mirror to call in a claim for a stolen phone. The guy told me that I didn’t qualify for an upgrade when I know I did. When I offered to pay full price for a phone, he started telling me how bad the phone was and that I would never find a case for the phone. I ended up calling in a claim with no assistance while in the store. I left and went to another store where I got a new and improved phone, excellent customer service, accessories, and help with my stolen phone claim. Im going back to purchase more items and so are a few of my coworkers during holidays. Their customer service was just that much better. I have been a customer for almost a decade and this was the worse store that I have ever been to. Save your time and money… go where you are appreciated and the people are knowledgeable!!!

I pulled up and went to go open the door and theirs a door bell that says please ring. Why is the door locked? Why don i need to ring a bell? Most verizon wireless have the door unlocked and opened. I walked in and i needed help with a personal manner, the employee was very pushy and judgemental and rude. I got help from a Verizon wireless representative while in the store and the employee didnt like that, so he started being pushy again saying he could have done what i needed from the computer, it was his tone and his body language that i didn’t like the whole time that i was in there. I walked out while he was still talking because everytime he was trying to put in information and i kept telling him i didn’t know the information because i didn’t have my phone he would roll his eyes and make gestures with his face that made it seem like i was wasting his time like he didn’t want to help. I walked out the door and tpld him no thanks i already got help with what i needed. Plus why would i get help from someone that made it seem like i was taking up his time. Also only two employees available both of which were rude and not very helpful doesn’t make me want to come back. I will drive to cypress for good quality help.

Been a customer of Verizon for years and have never been so disrespected by them. Funny thing was it wasn’t the Verizon staff but a security guard who resembles big Shirley from the tv show Martin.
She was extremely disrespectful to me and my family after the manager asked us to get our small daughter down from the ipad display in which she was sitting and playing on an ipad. He offered to get a chair for her and we thanked him, then here comes big Shirley out of nowhere demanding us to get our child down.
We explained that the issue was resolved and then she further demanded by adding the word «now» even after the manager retrieved a chair and sat our child in it with the ipad.
At this time she looked at me and asked if I had a problem while grabbing onto her gun belt as if to threaten me. I explained to her very calmly that she was being very disrespectful to us. After listening to her talk for another couple of seconds I picked up my family and left as there was really no point in talking to her anymore as it was apparent that our business wasn’t wanted.
But she couldn’t of picked a better time to be so disrespectful as we were about to upgrade/​purchase 2 phones (iphone 6 and a note 4) and 2 ipad minis for our children because they were having a sale. Needless to say we left without spending our hard earned money.
The sales associate was in the back getting our items for purchase and when he came out we were gone. He came outside as we were all getting into our car to find out what happened. To that guy i appreciate your help up until that point but big shirley needs to learn how to talk to other people especially loyal customers who have been patronizing the same location for years.