Wells Fargo Bank

Every time I go into this branch I have horrible service. I went into this branch to make a payment and they were unable to except the payment but told me I could mail it in. The reason they couldn’t except the payment was because it was under my husbands name not mine. My husband and I carry sufficient balances over at this bank and they couldn’t even take care of a lousy payment. I recently refinanced my mortgage to Wells Fargo and never visit a branch if I were to have known what I know about the service I would have left it over at another bank. The tellers and management team seem to be very incompetent when explaining answers to you. The Wells Fargo down the street on Kuykendahl provide great service and is very professional.

With a heavy heart and gritting teeth, not even a month after I wrote my initial review, I’m writing an update and deducting two stars.
Nightmare. Actually, a nightmare would imply sleep. I got no sleep. ZOMBIE REALITY is more like it.
It is clearly evident that this corporation has become so large that the left hand does not know what the right hand is doing. And I sat in their office for two hours this morning coming to that conclusion.
No details needed other than to offer this advice:
1. Do not ever ever open a WF Visa account. No matter how many enticements are thrown at you, you will be entering HELL.
2. If you do, however, open a WF Visa account during a lapse of extreme judgment or after consuming a bottle or so of Jose Cuervo, do NOT under any circumstances give it to your college-​aged child as an authorized user in another city to purchase gas and their school textbooks. This, due to the fact that your local address and their «non-​local» address are in different locations, will constantly trip «potential fraudulent» activity on your account, generating multiple robo-​calls to you to authorize charges and locking up your account until you authorize that they are legitimate. Have fun with that — authorizing $ 5.25 charges at Whataburger and the like.
3. If you should ever EVER receive a call from WF, HANG UP. Hang up. GET IT? Hang up! They’re either trying to sell you something or they’re harassing you to get into your account to sell you other stuff you don’t need. And of course, this leads me to…
4. Who called me from WF? They don’t know! They can’t tell! There’s no record, but they don’t know why or who! But they had all of my account info — WTF? Eee-​gads! They had your account info? And we don’t know if it was really WF? We need to close and re-​issue you a new account number. Simple! Yeah? Try telling that to the kid who needs to put gas in his car — ten days for a new card to come.
Flippin’ idiots. It literally took their branch manager two hours to figure out that one of their call centers HAD called me. In the meantime, they advised me to close/​transfer ALL of my accounts (we had already closed the Visa account) and that I needed to sign up for identity-​theft protection. Talk about scaring the living poop out of someone. I hope they got their shits and giggles for the day.
We need to go back to an all-​cash economy. If this is how banks treat us, this sucks.