Sky Zone Trampoline Park

My husband and I took our nephew here on Saturday and he had a great time! We purchased an hour of jump time and that was plenty of time. We had a few minutes to spare before his jump time started so we played a few games on the air hockey table. Once we got to start his jump time, he started in the foam pit, then the main jumping area, then basketball, then the dodgeball area. I would definitely go back and maybe even jump myself. I was surprised at how friendly all of the staff were, usually when there are a lot of younger people (teenagers) working you can get some attitude, but not yesterday, everyone from very nice and patient with the kids. We will definitely be back!

I read other reviews and it sounds like some people had bad experiences here. We went here for someone’s birthday on Halloween and it was fantastic. I’d say no one needs more than a one hour pass, no matter how energetic the group may be. But we did a dunk contest, the foam blocks jump, and my personal favorite, dodgeball. Nothing like playing 3 vs. 3 dodgeball on trampolines.
The staff was all really nice and kept checking to make sure we were having a good time. They provided sports goggles for me for dodgeball as I can’t see too well without my glasses on. Overall, it was a lot of fun. And I’d recommend this place as a unique experience for a birthday party or maybe just 30 quick minutes of exercise.

My daughter had her 10 year birthday party there. At first I was disappointed with only an hour but then realized that the girls were tired after 20 minutes! We had 2 boys in the party room with us and I can’t remember their names but they were good kids and they kept the party moving without seeming rush. The lady who checked us in was super nice.

Our 5 year old son’s Skyzone party went great. Our 2 hosts went above and beyond and were very helpful and volunteered to pitch in and do things without being asked. With my being 9 months pregnant, having our son’s party here was such a relief! We did not even have to decorate the room. We just sat our decorations on the party cart when we arrived, and they set the party room up for us while we were jumping.

I would give this 0 stars if I could. The employees here are awful, the policies/​rules, and management here is awful. I came there with 3 kids: two 8 year olds and a 10 year old. I came to enjoy jumping with them and having fun since i dot get to see them much. I was planing on jumping with them and have a good time. That changed right when we started to go in to the jumping area. The employees refused to let me jump with my cousins that i came with since i am bigger than they are. They would not even let us jump in the same area. They said it was because i could double bounce them. (that is when you jump at the same time as another person and the lighter person goes higher) Which makes no sense because they have a 1 person per tramp rule. I thought this policy was poor because it causes me their guardian to be across the building in a total other area not being able to see my cousins. This allows for ill hearted people access to kids and there is no way to tell who’s kids are who’s as well. So any one could walk out with your kids. They cause an unsafe environment for kids removing them from parent/​guardian vision. When i brought this up to the manager there, Jeff, he was very rude and started an argument with me. At one point he told me to shut up and said i had to deal with it. At that point i wanted a refund and he refused. He was very disrespectful and raised he voice at me multiple times. He had no answers to my concerns of child safety and told me it was for safety reasons. I thought this made the children less safe because they are taken from their parents/​guardians. I would not recommend this place for any one!!! Very rude employees and management. Do not waste your money here, not family fun, not safe. They create a dangerous environment with their policies.

If you don’t want a bunch of 8-​year-​old boys going crazy in your house, have the birthday party here. The jumping is apparently exhilarating and exhausting, and the staff makes it all easy – they even write down who gave what present for you. Two years in a row we’ve done it, and I wouldn’t rule out a third.

My son’s birthday was a huge success! It was a combined birthday for my 8 yo and 11 yo sons. All at the party thoroughly enjoyed themselves and the two ladies who ran the party room were polite and patient. They had it all under control:) Thank you Skyzone for a great memory!

This is a fantastic place, especially in the winter months. Nice staff, reasonably priced plus clean and safe for children of all ages.

Not bad! Never been here before and wanted to take my friend’s son to somewhere fun for his 8^th birthday. It was nasty outside being wet and cold. There are not a lot of indoor play areas for children in this town and chose to go to Skyzone. The parking lot is very tiny. It was packed outside (of course). However when we got inside it didn’t look packed. Looks like they took over a huge factory space and turned it into trampoline galore! Since it was just the 3 of us and not a large party, we didn’t wait long if any. Side note: Adults can jump too! The price wasn’t too bad. It was $ 10 for 30min. and they give you your own socks to use the next time you come and can get a couple buck taken off.
On the end of the counter to the left, there was a huge «ball» of stickers! it’s like people making a ball of rubber bands but this one was of the stickers that had your time printed on it to let in the trampoline area. Also, there are lockers to put your shoes and other items in. Only a quarter for the smaller ones and 2 quarters for the larger ones.
The play area itself is pretty large and have different things to do like jumping in a pool of foam blocks. The kids were having a blast in them. They were going in one by one to be safe. There are 2 courts of dodgeball. 3 basketball hoops at diff heights so the avg joe can dunk a ball. I tried and failed ha ha. Plus there is a huge area of personal trampolines. one side is for the adults or bigger kids and the other for the wee kids.
This place was a lot of fun! I would love to bring my nephews here.

I love taking my boys here, I drive over here even though we have one right next to us, my boys say its bigger and I have never seen it over crowded. They love it and It’s worth the money!

The facilities were clean and in good repair. The prices, although not cheap for an entire family, were reasonable considering the level of uniqueness offered by Sky Zone. I believe I paid around $ 15 for an hour of jumping on a Saturday.
The only downside I see is that the very smallest children, who are likely to be too scared to jump alone, are not allowed to jump with their parents. Sky Zone separates jumpers by size, which makes sense for safety reasons. So, big warning if you think your kid will only feel comfortable jumping on a trampoline next to his mom/​dad. This is not likely to be possible.

Way to expensive for what you get. Family of 4 kids cost $ 78!!! WHAT???
Won’t be coming back till prices come down, which means we probably won’t be back.
Sucks… Kids liked it.

Note. This is a review for the «Toddler Time» on Fridays from 9:30−11AM only.
We had a blast! I was a little wary given all the negative reviews on Unilocal,but I took a chance, and boy did it pay off. Everyone was courteous and kind. We arrived and were greeted at the reception desk by a nice gentleman who explained the layout to us since it was our first time. I signed the waiver and acquired our socks. Three things to note, first, when you sign the waiver, you grant SkyZone permission to use photos and video of you for marketing purposes. Kind of not cool. Second, if you as the adult purchase skysocks for an additional $ 1, you can also go out on the trampolines should your little one get stuck or need some help. Highly recommended. Third, once you fill out that waiver, it’s good for a year. Yay!
We were there for most of the toddler time, which at $ 10 for 1.5 hours is a fantastic deal. The place was super empty, and the kids LOVED it. We stopped first in one of the dodgeball courts and the gentleman working was super informative. He laid out the rules for us and then was pretty attentive to our kids. He got out the dodgeballs for the kids. They didn’t play dodgeball per se. More like, throw-​the-​ball-​around ball. But they loved it. Then we headed over to the foam block pit. Also a big hit with the kids. The woman on duty there said they sanitize it every night. Thumbs up for that.
Toddler Time ended promptly at 11AM, we gathered our children and left. Again, staff were super friendly and nice.
One of the staff members did mention that on the weekends it gets pretty packed. I think what made this such a success is that there simply were not tons of people around. You felt like you had the run of the place. And the kids, being roughly the same size didn’t really get burned by the ‘jump with those of the same height’ policy. I realize it’s a bummer that everyone in one party can’t jump together, but it makes total sense from a safety perspective. Kids could get clobbered out there, and as the mother of a kid, I kind of respect that rule. We’ll totally be back, especially now that the weather is cold. My main beef is that Toddler Time is only offered twice a week (once on a Sunday – got for working parents, but probably not as chill as the Friday Toddler Time), and the time is very short, though I realize this is not a demographic that makes them a lot of money AND again, considering jump time is sold in half-​hour increments to everyone else for $ 10 a pop, it’s a fantastic deal.

We went for a child’s birthday party. No outside food is allowed.
Jump time is sold in 30 min. increments. People may start jumping only on the hour or half hour. Their special jump socks are included in the price.
Jumpers are separated by age. This is great if you have a group of small children. They will not be trampled by the bigger ones. If you have children in more than one age group, or if you want to jump yourself everybody will not be permitted to jump together.
There are 2 dodge ball courts, a slam dunk basket ball hoop, a foam block pit to jump into, and some plain jump areas.
This could be a fun and expensive way to keep kids entertained when temperatures are less than ideal.

This place makes you feel like a kid again! I went with my meetup group and we did enjoy ourselves. Jumping on those trampolines were more of a workout than we anticipated though! I didn’t like how we couldn’t keep money on us – if we wanted to pause and go buy a drink we had to go back to our lockers, which was a pain. The staff isn’t allowed to help you up if you get stuck, which is silly. Other than that, Sky Zone is fun.

I have taken my nephew here several times for our special sunday ‘dates’ and frankly, I’d be happy if he never chose it again. The staff is mostly young and lacking customer service. I also think they don’t do a very good job of asserting authority when children repeatedly run back and forth without giving another child a turn (in the basketballs lanes and the area when you first walk up the stairs). I understand that parents/​guardians should be doing this but it is never the case. My nephew waits patiently for his one turn and the staff seems oblivious. With 12 minutes until the end of toddler time today the place became flooded with older children who were eager to jump in line of the smaller children, again, the staff did nothing.
About a month ago my brother-​in-​law was yelled at by a teenage employee for wearing a baseball cap while out in the large trampoline area with his 15 month old son. After speaking to the manager, he was given a free 1-​hour pass to come back.
Today I tried to use that pass with my nephew and was told that it wasn’t valid for toddler time, which is the time it was originally given. This information was NEVER communicated when the pass was given and when I spoke to a manager about it, she had very little to say. My nephew is 3 and I would never take him any other time as there are far too many older kids and he could get hurt. I asked how much a ‘regular’ hour was and with it being the same price as ‘toddler time’, $ 10, I’m not sure what the issue is.
I am disappointed in the way the manager handled the situation as well as the skills lacking by the majority of the staff.

OK… so I don’t give a 1 star very often. I reserve them as much as a 5 star. But this place was bad and is a FREAKING joke.
I was invited to a birthday party here, ok… I wasn’t my kids were, but considering the venue and the fact that I had never been there, I was a little excited. You get there and it is a zoo… which is a good sign. I like a busy place I have never been to… makes me think this might be epic. They give you these special socks and everything (already a five star 15 minutes in)…that’s when everything goes completely and absolutely downhill.
So the model is that you have these «time zones», which might be a good idea as you would have folks there all day. But here is where you go from a 5-​star to a 1 star (would give –5 if I could)…because they separate you by size, you CANNOT jump with your kids or even stand close to help them. THIS WAS RIDICULOUS #1… Why come there with your family if you can’t be with your kids.
RIDICULOUS #2…let’s just say you have an 8 year old that is «tall» (I have one and I am quite proud as she is going to be stunning one day). If that child, who happens to be in a birthday party is «bigger» than the other kids then said child CANNOT JUMP WITH THE PARTY!!! So that is where I went from happy Dad to really REALLY ticked off Dad when my little girl comes up to my crying because some teenager made my girl cry. She even said she was nasty to her. I tried to calm down a bit because I know my little girl can embellish a bit. That’s when strike three happened when I saw another «employee» who was probably out a little late last night basically yell at my son at the basketball hoops.
That was enough evidence for me… the bottom line is this… if you are an establishment where the P/​L line is reliant on parents to pay for their kids to be there SHOULD GO OUT OF THEIR WAY TO BE NICE TO KIDS. Don’t make a scene and single a kid out. Call over a team member to take your spot and quietly explain to the kid (s) what the rules are or what they did. Then maybe offer them a free ice cream if they weren’t doing anything «wrong» but didn’t know they were violating a rule.
So, after calming down and being scurried away to the party room, I pulled the manager aside. Explained what happened and then she went on a 10 minute tirade about how all Skyzones are like this and how the size thing will never change. She was almost a little crappy and then wanted me to isolate the employees that had acted inappropriate… it was clear to me that someone needed leadership training as much as the «staff» needed a meeting on how to treat guests well. Needless to say I didn’t single out the two employees that were «nasty» to my kids. Everyone in that place should know that the parties are a big ticket (high margin) service and that those guests should be treated ESPECIALLY well. And then… no attempt to make amends from the manager… I was floored.
At the end of the day, I get it… I know you need rules in place like this because your lawyers need a certain degree of CYA… I get that you need to have rules to make sure that folks don’t take advantage of the time they paid for. WHAT IS UNACCEPTABLE is not treating your guests with respect and kindness. And when you make my kids cry… well, that is just asking for a fight.
I would NOT advise anyone to try Skyzone unless you want to be treated like crap.

I have to say after speaking with the owner of the company I would probably give another Sky Zone a chance. I believe Laura understands customer service is important, and I believe she will follow up with educating her employees. It took a very long time to actually get in contact with her. Several employees refused to let me leave a message for her or contact her directly. After dealing with a district manager on several occasions my message was finally passed on to Laura. My issue has since been resolved. I hope Laura finds new employees to replace the ones that could care less about her business.
She seems like a smart business women, and I wish the best for her and her business. The employees that currently work here should be ex-​employees but that’s just my two cents. Either way I won’t return to the Springdale location until those people are gone. I may try the Columbus location if I’m in the neighborhood.

We had my son’s 5^th birthday party here and we had a blast. The two party hosts were very pleasant. I do wish that they allowed more time in the party room. 45 minutes was barely enough time for 2 – 5 year olds to eat pizza and birthday treats. We ended up having to thank everyone for coming and take off with the unopened gifts. Again, still a great time.

Exercise can be fun. Just imagine you are a contestant on American Gladiators. If you know what that is, you’re probably 3 times the median age of the majority of patrons. It’s OK, I will enjoy watching you embarrass your kids in front of their friends.
Meanwhile I got to slam dunk for the first time.
It’s right next door to Full Throttle Indoor Karting, so if you’ve got a large group of kids of differing ages to entertain, this is a good spot.
There are small lockers that are 50 cents per use. An hour of jumping is $ 8.
They have a foam pit for flipping, dodge ball on trampolines, slam dunk station, and general large jumping area with angled wall trampolines. The food is your typical junk.
You have to wear their shoes, and you have to have socks (if you don’t they will sell you some). No phones or other items in your pockets while jumping. I’d recommend athletic wear. Jeans just seem like they’d be a nuisance to me. There isn’t a changing room, but there’s a smallish bathroom that will suffice.
About 10 minutes in you will be amazed at how out of breath you are (or at least I was). But, after that you don’t think about it and when the hour is up, you don’t want to quit.