Terrace Brook Lodge

YIKES!!! I regretted this! And I never say that.
1. We did not get a room, we got a bug-​nest (or what it seemed like). The room was FULL of bugs, insects, flying-​things. We made sure to walk into the room in the dark too, to make sure the light inside wouldn’t attract insects when the door was open. We left the bathroom light on overnight to attract all the bugs to the bathroom and not to our beds/​us, but when we woke up there were bugs on our towels, in my water bottle, on the beds. + The hundred insects that drowned in the toilet.
2. The owner was very dishonest and deceptive about our total price. I asked him over the phone if this was the final price I would pay, and nothing else, and he said Yes. Yet, my credit card statement reflected a much higher price than the verbal confirmation price. He said the price he told me was pre-​tax, but then why would he confirm «Yes this is the final price you have to pay»? He also said that tax changes and he didn’t know the tax amount when I booked. We stayed at other motels in Utah that weekend, and all other places charged us the exact final price they said they would. Hm, city tax, or his «tax». He also hung up on me when I called him asking about the extra charges.
3. Difficult to reach. The lodge’s contact form online doesn’t work. Sometimes you call, and they pick up, sometimes the line doesn’t go through. It is 2016, they should at least provide an email. Lastly, he also promised me an email confirmation of my booking and receipt. I got neither.
Warning: Do NOT book this expensive, bug-​infested, dishonest place!!!

NEVER again!!! Saw this place on Travelocity. Read the amenities, reviews, and pics. The reviews were older so I took them with. A grain of salt. The manager was rude. Our door wouldn’t open, so he had to leave his desk and open it for us. Then rolled his eyes and said «you have to lift the handle up and THEN turn the key… ugh…» Oh I’m sorry, most doors just open on their own. My apologies sir. Tons of bugs in the room and around the room. Pool? Yah more like an empty hole in the ground. At 105 degrees a pool would have been great!

It was everything we needed for one night. Clean and friendly, with free coffee and simple breakfast. Perfect location for going into Zion park.

Pretty pricey for what you get but it was the only thing available when we were booking.
Fairly comfortable room with wifi and fairly clean bathroom. There are three beds in the room but the lighting feels very rundown giving the place a fairly eerie atmosphere.
Parking lot on premises, there is also a pool for guest use that I did not check out.

Just to clarify: this is a four-​star review of a 1.5−2 star motel/​hotel.
Like many reviewers, and perhaps potential guests have done, I’d read many of the negative reviews, and seen all of the pictures. I was prepared for what many had warned.
With everything in mind, I’d also like to point out that this hotel (booked through Kayak) was half the price of anything else in the area at the time of booking (on the day of).
I never experienced any rudeness from the gentleman at check-​in. He was quiet, and efficient — checked my information, had me sign my papers, and directed me to where the room was. He even mentioned the free breakfast in the morning and the wifi password.
Overall the room was as described by many reviews — not in the best shape. Yes, there were cracks along the ceilings and wall. Some people have suggested structural issues, but I’m not a contractor or I’ll just say they were there. I did notice a couple cobwebs above the light fixture by the sink. There was no chair for the table, so I sat on the bed when I had to use the table. There wasn’t a coffee maker or alarm clock. With all of this in mind, please remember this is half the price of everything else nearby! The B&B next door was double the price of the room I was in. I can sacrifice many things for saving some money, when all I need is a place to sleep. This isn’t a resort… this isn’t a corporate run chain hotel… this isn’t a cute bed & breakfast. This hotel really felt more like staying with a family member who lives in the country. I could see this place being run as an Air B&B because I found myself justifying some things as «well if this was my Aunt’s house in the middle of the mountains, it all makes sense!»
Long story short…
I’d stay there again. It’s a good place to sleep, I had no issue checking-​in or checking-​out, and the area was extremely peaceful and quiet. Upon checking out I saw people eating the free breakfast (cereal), but as some have said on here: It’s free! If you want a hot meal, plenty of spots to hit up. It’s sustenance.
If you go, just don’t expect a Hilton, a Howard Johnson, or even a Motel 6. This is (from what I’m guessing) a family-​run lodge, convenient access to Zion, cheap, and walkable to a market and restaurants.
Four stars of a 1.5÷2 star hotel/​motel.

We recently stayed here over christmas. The rate was dirt cheap! Now i have read all the reviews and i was expecting worse. The manager guy and his wife were very nice and helpful. Our room was clean, besides being structurally unstable our room was fine and cozy we had a great time. Iam only giving 3 stars tho because we had no microwave, the only one was OUTSIDE far from our room it was verrrry cold. I had to freeze and shiver to warm up a meal. The breakfast was nice tho i appreciated the juice variety. We might stay here again, it didn’t cost us hardley anything so i can’t expect too much.

This place is really bad. Besides having filthy carpet and curtains, huge cracks all over the back wall and grey towels that are supposed to be white, I believe that the building foundation is unstable. Please don’t stay here until they are able to fix the structural issues.

We booked this place for my in laws last minute and boy, what a huge mistake it was — the room was dirty, infested by hundreds of small flying insects at night, the (originally white) towels are gray, the air conditioner sounds like a freight train, the faucet is nearly broken, the sink has disgusting rust on it… The list goes on.
Go sleep at a park bench if you have to, this place should be avoided at all costs. Speaking of which, they charged us $ 140 a night — simply outrageous.

Dirty, old, and unpleasant. The manager was rude and didn’t let us into our room until 3:00pm. We had arrived at 11:00am.
They have not purchased new bed sheets, comforter, curtains or towels since they opened most likely 20 years ago.
Complimentary breakfast consisted of cereal in a plastic bin which they had no milk for. Meanwhile their staff sat and chatted about instead of refilling it.
If you have to stay here, make sure you thoroughly exhausted from your hiking in Zion so you can just come in and black out. Don’t expect any food, comfort or service. It’s purely a shelter.
It’s clear they don’t want to run a hotel, and they shouldn’t. Go be free, and do something you want to do so someone can take over who loves it and will put the time and effort to make it a decent place.

This place is by far the cheapest motel in the area, which is really good for a student’s budget! That being said, you should expect to get what you paid for. A lot of people on here are complaining about things that they shouldn’t expect from a 1 – 2 star motel such as this.
A couple of friends and I were driving from the Bay Area to Zion for spring break and the Terrace Brook Lodge was the cheapest available motel. We drove through the night and called the manager beforehand so he knew that we were coming early in the morning. He was accommodating of that and left our keys out for when we got there.
When we finally got there, we found one dead bed bug underneath one of our mattresses and promptly took it to the manager, and he gave us a new room that was clean and bedbug free, and told us that he would call someone to clean the other room.
The room itself was okay. This motel is definitely just for those of us who are looking for a cheap place with a bed and a shower. However, we did find two small cockroaches in our room, but they were both dead.
There is complimentary breakfast: bagels, coffee, toast, donuts, cereal, and apple and orange juice. People have complained about it on here, but it’s perfect for a free breakfast and you can’t complain much with the price. The wifi doesn’t work at all so don’t bother.
All in all, the manager was very accommodating, the room was bare bones but did the job for a cheap price, and the breakfast was a perfect pick me up.

I booked this hotel a mere two days in advance on a post-​holiday weekend, so I didn’t have high hopes, we just wanted a place to sleep in between hikes. It had vacancy, was close to Zion and wasn’t exorbitant – that was my criteria.
It is close to Zion. Has it’s own parking lot. Room was clean. Has a heater and A/​C. Has a TV and cable. Has a mini-​fridge and microwave. No phone to call the front desk, but there’s rarely anyone there, anyway. No hair dryer. They provide soap, shampoo and lotion. And clean towels, but they’re pretty small. Make do!
The saving grace is the market just across the street. We bought tea, a mug, snacks and tucked in early (we brought our own blankets) watched some Vince Vaughn movie and just focused on recharging for the next adventure.
I was really happy with the hot water and the water pressure in the shower.
Got woken up a few times by stomping and creaking on the floor above us. I don’t know if they were playing soccer with a family of 5 or if our ceiling was just weak and dramatic.
WiFi is pretty unreliable.
I would for sure stay somewhere else knowing what I do now, but it didn’t ruin my impulsive vacation.

This is not good. I’m a stickler about cleanliness and when I pulled the sheets down there were crumbs and hair between them. The chair in the room is so dirty we won’t use it. The smell is not wonderful either. There’s a flat screen and slow wifi, but there are also bugs around the sink. Oh also, just discovered the hot water doesn’t work. Good, now I can carry these crumbs on me all day tomorrow. All yours for only 59 plus taxes.

This is the worst hotel I have ever stayed in. This is a very old motel. My room was back in the corner of the second floor of building up the hill from the office. When I arrived I had to try the key card several times to get the door open. When I got into my room, I found someone else’s property sitting on the table. The room appeared to have been cleaned otherwise, so I moved this property outside on the balcony.
The bathroom had a loud fan connected to the light. There was a refrigerator but no coffee pot. There was barely enough room to walk between the end of the bed and the dresser. This is because the maid pulled the bed out from the wall to make it and did not shove it back. It became cold in the room so I turned on the heat which came from a terminal unit located in the bathroom (it means you must keep the bathroom door open to have heat in the bedroom). Someone did a sloppy job of installing this terminal unit. It did not fit in the socket in the wall so they had stuffed insulation around it to fill the gaps. When I turned it on it gave out a terrible musty smell that almost drove me from my room.
The water in the room tasted bad and the commode would not flush (i.e. the sewer pipe appeared to be partially plugged so the water swirled around and went down slowly, flushing little. It took many flushes to empty the bowl.
The towels were rough and ragged. The shower worked but with low pressure and therefore a slow flow of water.
There was internet but the signal was weak and mostly it did not work. I went back to the office to try to get them to help. After trying to help me, the owner finally admitted that he could not connect his own computer to the motel internet either.
When I returned to my room my key would not work at all. I went to the office but no one was there, the bell on the counter brought no one even yelling did not work. I rang the bell outside the door and eventually someone came. I got my key card re-​programmed but found that I still had to try it tens of times before it would finally open the door.
There was a free breakfast, but it consisted of only coffee, toast, grape jelly, Parkay margarine, corn flakes, Cheerios and milk that had gone sour. I ate one piece of toast and left. I never came back for breakfast again.
I was so worried about my room being robbed that I carried everything of value with me. That was a good thing because when I returned to my room late one afternoon, I found that the maid had cleaned my room and left the door ajar. When I returned later that evening after dinner I found that my keycard would no to open the door no matter how may times I tired it. I went to the office where I was told that my key had been programmed to expire on Wednesday. He programmed two keys for me and this time I got into my room.

Totally not worth the price! The bathroom door wasn’t attached properly so you could see through a slit in the door to the other side. Very awkward moments. I also didn’t feel comfortable walking on the carpet barefoot. When I awoke in the morning, a nice sized beetle greeted me from the wall by my bed. I’ll admit I’ve stayed in worse, but this was more like a $ 30 a night motel then a Zion lodge. Not worth the price we paid for it

Just like everyone else’s reviews i recommend to STAY AWAY! My family and I had plans change last minute and needed to find a place to stay as it was late at night. After calling around, this option appeared to be the cheapest. We booked our room for 4 people. As soon as we arrived, after it was already paid for over the phone, the owner whom was very rude and not personable from the start wanted more money up front. He wanted only cash as he said we did not mention we had a party of 4. Which is a complete lie. He was very aggressive and rude. He would not take card, only cash for this «extra fee». After debating a while with him, we were desperate and very tired. We already paid a non-​refundable fee for the room and with the additional amount the owner added we could have stayed at a nice lodge/​hotel for the same price. As soon as cash was handed over, the owner mentions the cable is down for the hotel. Real convenient timing to mention that. The pool was also drained of any water.
The next day we went back into the main office upon check out to request a receipt for the extra fee that was paid. The owner immediately started to raise his voice and yell he cannot give us a receipt, that we are ridiculous and nuisances. He went on and on about how he was helping our family out and we should be thankful to him. Eventually he gave us the extra fee back as we kept pushing the issue that he needs to give us a receipt. Very very shady!
The room was a shit hole. Things were falling apart, and the room was dirty. After our night’s stay there my family and I were very very itchy as well and had hive looking bumps that took a few weeks to get rid of. DO NOT STAY HERE if you have any choice in the matter.

I stayed in this place a year ago and still have nightmares of this place. RUN AWAY!!!
The manager is extremely rude and the place is gross. not worth the money… even though it is cheap as dirt.

1. Upon checking-​in, the manager was really rude to my mom and condescending. Asked her about 20 minutes worth of questions before giving us the room key. He thought she was lying that there were only 4 of us staying in the room. I don’t know why…
2. We tried to call the front desk to ask for a hair dryer, let them know the toilet seat was broken, and that all the electrical sockets were uncovered, but the phone line wasn’t working. So we called with our phone and let them know all of the above. The manager just said that he knew the toilet seat was broken then proceeded to say, «come get the hair dryer».
3. It doesn’t stop there. My mom went to get the hair dryer and when she brought up the damages again the manager accused us (her kids) of breaking all of it because he couldn’t find reports about the damages prior to us checking in. Why would we break the phone, uncover the electrical sockets, and break the toilet seat? Did I mention it had only been 3 hour since we checked in, 2 hour of which we spent eating dinner outside with family friends?
4. Angry at being accused for the damages that we OBVIOUSLY didn’t make, my dad went to go talk to the manager. He was not about to pay for those damages. The manager continued to accuse us of breaking the items and so my dad said that we were going to get a refund for our stay here and walked out. The manager ran after him and yelled… Wait for it… «GO TO HELL!»
5. To make the whole experience even worse we found cob webs on the ceiling and dead flies pasted on the bathroom window.
Yeah, we’re definitely getting our money back and NEVER coming back to any chain of Terrace Brook Lodge EVER again. This motel is dirty, run-​down, and the manager/​owner is an asshole.

Do NOT come here YES it may be cheap but first off it smells horrible. Second of all the wifi sucks. Third the management here do not know what they are doing. Lastly do not come here there’s bed bugs!!! Go to Bumbleberry Inn only a few dollars more but so worth it wish I knew about it before. Book on hipmunk you won’t regret it

I second and third what everybody said about the owner. The wifi didn’t work when we got there, I asked him to restart the router. He kept insisting that the router works just fine and that there are a lot of people using it, «I told you at check in. Sometime it works, sometime it doesn’t.» What kind of attitude is that?
I tried to explain that speed was not the issue, it was NOT working (none of our devices could connect). He could’ve saved 9 minutes and 20 seconds of his life to simply restart the router like I asked instead of arguing because what do you know? It worked after a reboot.
Having said that. it is pbbly the cheapest room in the area. So if you can handle non-​existence customer service and are on a budget, this is the place for you.

One word sums this place up… CREEPY. Looks like one of those motels people get killed at. I couldn’t sleep, I kept thinking a crazy ax murderer was going to bust in and chop our heads off.
No but seriously, I suggest coughing up a little more dough and staying elsewhere.