Advance Auto Parts

Lets just say anyone can work at Advance Auto parts. Richard didnt have a clue of what I was talking about and he is the manger

I went to the grocery store next to Advanced to get food, came out and my car was totally dead. I noticed the Advanced next store… it was 8:45pm & they close at 9pm… I hate to be that guy but it happens to us all, anticipating a horrible experience due to my timing I was 100% wrong.
Rosen was the man who assisted me and he was very understanding and kinda funny. He made the whole situation not a big deal even though we all didn’t leave the store until almost 10pm he was a professional and courteous. Got the job done with zero complaining and even took the time to speak to a man walking by asking me questions about what battery is the best now a days.
Advanced Auto is lucky to have an employee like him. Hell, I even tried to give him a cash tip for his trouble, he said, «no need sir, this is just what I do. Thank you for buying a battery at Advanced.» Then he told me about my warranty!
I read that others have complained about lack of inventory… it’s not true, that place is stocked full of goodies. Those folks don’t understand how retail works, sometimes the left hand doesn’t know what the right hand has especially from online supplies and on hand supplies in store. It’s not a realtime update, boneheads!!!

The staff is always polite and management is always right there with a greeting. I go there and they know my name and are very helpful. I’ve been a steady customer since they opened.

I ordered a battery online, with pickup at this store. The order was there, waiting for me, no problem. I saw my order was there, Hunter walked over, picked up the already charged battery, and installed it in my vehicle. What a great job he did! The free installation is why I came to Advance Auto Parts, Hunter is the reason I plan to return.
I was being helped by Hunter, who struggled with a battery where the bolts had been zealously overtightened and without standard sized nuts. He finally finagled a way to get the bolts loose and finally got the terminals free. He used a great battery cleaner, I had bought a terminal protector which he put on the terminals and cinched the entire works down, with a purely professional and friendly attitude.
Corporate Advance Auto Parts, Hunter deserves a raise, a promotion and I urge you to keep an eye on him, he is going to be a great corporate executive someday. He doesn’t quit, he finds solutions and he works through problems. He is a great asset to your company, keep him!

Friendly staff and organized shelves. Since I am not a big fan of auto part stores, I just followed my husband around. It seems like they displayed the sale merchandise and signs visible for customers to take advantage of things, and actually efficient checkout.

So Charnae went above and beyond the call of duty to assist with changing our dead car battery.
I’m only giving this rating four out of five stars because my husband overheard her co worker Moses stating «I don’t feel like doing anything extra today».
However, Charnae, not only successfully changed our battery but then completed a courtesy service of checking the alternator and starter.
Good customer services is still alive, Thanks Charnae!!!

I cant imagine what the low ratings were for at this shop. I think they do an admirable job. I mainly used to come here when my workplace was in Springfield when I needed new windshield wipers because the staff will install them with your purchase. So instead of me being trifling and trying to do something I have no clue about these nice people will handle that. I gladly accept.

I was looking for brake pads. Advance’s online site said to call the store to see if they had them in stock. So I called this store, and was told yes, they were here. I went to order and pay for them online for pickup at the store, and the website wouldn’t let me do so, saying the item wasn’t available. I called this store again to make sure they had it, and they said yes, the problem is the web site, so call them. So I call the web site number. They put me on hold for 5 min, then come back and say the store doesn’t have the part. So I had to order it from a different store.
I would have been fine with this situation if right from the start I had been told the part wasn’t in stock at this store. But to be told twice it was, and waste time calling the main Advance HQ only to find it wasn’t in stock, well that just stinks.