Chatham Hills Apartments

This is by far the scammiest place I’ve ever lived. The apartments are so dangerously run down that even the poor, bedraggled maintenance workers complain about having to rig up repairs on things that shouldn’t even still be used in the construction of homes. The windows and patio doors are a nightmare, they’re so unconscionably cheap that you are basically completely exposed to the elements. Water leaks in so badly that they ice over ON THE INSIDE and have to be covered in plastic during the winter (the large ice chunks that would break off all over the carpet became a serious choking hazard for our baby), then in spring when it all melts they mold and rot and stink. Our whole family has been horribly sick from the mold problem that they are pretending doesn’t exist. We have also had to deal with chronic rodent and insect infestations. In addition to how awful the actual apartments are, the staff is no better. There is a never ending noise problem (due to how cheap and thin the walls are) but if you call management to complain they accuse you of making it up and then send out threatening emails to charge residents fees if they call the police for noise disturbances. They also threaten to charge you if you have to call maintenance for their crappy plumbing that’s constantly breaking. They put a ton of money into the fancy gym and absolutely nothing into the actual apartments and then charge you ridiculous fees for every little thing that they have to be bothered with for their residents. We even tried to switch to another apartment to get away from some of these issues since we couldn’t get out of the lease and when we looked at another apartment there were crowbar marks from an obvious forced entry that they just didn’t even bother to repair. We cannot wait to get out of this trashy, awful place.

My mom lived in these apartments for almost a year and a half. I told her before she moved in there were better in town, but she went ahead and moved there anyway. To start they charge you for every little thing — EVEN GARBAGE and WATER is separate! WTF?!? They were relatively prompt with maintenance, but these are some old apartments. The ceiling of her unit was covered with dust and soot but it is popcorn so really no way to clean it (but paining would have helped!). The hallways are weirdly set up with storage closets jutting out and the laundry in the hall. My mom had a police officer living above her, so no MAJOR problems in her building. She had a person living below that SCREAMED at her kids daily (funny, I never heard the kids at all). Doing the stomp on the floor didn’t seem to deter her. Still, mom put up with it (and she should be wearing hearing aids, so that says something). She signed the lease for the second year, they wouldn’t let her do a month to month after the first year without jacking her rent to the sky. THEN they started to move in a lot of ‘questionable’ people. Loud soccer games right outside her window on the lawn by the pool. I had to break up a fight between school kids from her window. Parking was a joke most evenings, get there early or you’re hiking to your door. At least the place is well lit and they did keep the snow from piling up. If you’re just here for a contract and someone else is paying your rent, then it’s not bad I suppose. But if you are looking for somewhere to LIVE for a while, this may not be the place for you.

My apartment and this neighborhood is awesome! I like everyone who works here and my apartment is really nice! They have awesome get togethers every month that is free. I have a 2 bedroom and it’s really nice because I don’t want to share a bathroom and I don’t have to! I use to live in a 1 bedroom but I wanted to say money and it worked out perfect. I couldn’t wait to move back. I always get any work that needs to be done completed. The guys are really nice and I can trust them to be in there while I’m at work. I also feel really safe walking around at night. It’s a great area and close to the mall! I have always and continue to have a great experience here. I looked around at other places and this apartment is the best! I have never had fees or anything but I do always pay my rent on time. I would recommend it to anyone.

I should have known from day 1 –do not sign! This was a 1 yr lease for me until I found a house — a LONG year! They show you the display apartment which is NOTHING like what you will be living in. DEFINATELY ask to see an actual apartment! I bet they won’t allow it.
You can not paint the walls, put holes in them, change curtains etc… without repercussions from the «Management». They will charge you for any & ALL tiny things they can find. After buying a house & buying out their lease, I had to get my attorney to fight back with them on all of their bogus «charges & fees»…yes, guess who won? You have to fight back! There are plenty of other non-​commercial, smaller outfits in town — I highly suggest you rent one of them. You get treated better, pay less, and get better quality.
The property is becoming very run down. The carpet, windows, balconies, garages, equipment in the rec center, etc… are all in very bad need of attention. For the amount of money collected in all of their «charges, fees» and the amount of rent you pay, one would think it would be of better quality.

Seemed alright at first. Maintenance was quick to respond when we needed them but after the 10^th time our toilets randomly over flowed on their own, it was getting old. Had to keep a tupperware bowl in our fridge because the freezer was ALWAYS leaking no matter how many times we defrost it. The people above us had a dog that barked all night, they would also let the dog pee on their balcony and they would just wash it down with water, which then splashed into our living room windows. (We’ve complained about all of these things by the way) Also, the windows leaked. We have never once been late on a months rent, I moved back to Chicago before the last months rent was due, and my room mate went on vacation. I had problems signing into their website to pay the last months rent, got that straightened out over the phone with Val and Nicole (I think her name was)… PAID THE RENT next thing I know I’m told that I have $ 80 in late fees charged up. Well. A — thanks for calling me. Oh, you didn’t. I called you because the payment still hadn’t gone through. B — I have never once been late, I obviously was trying to pay it that day — its a complete mistake is there anything we can do to get rid of these late charges? Nope. Not a way to keep customers. I’ll be sure to let the 100 incoming students know of my experience and of cheaper places that they can live that are probably a lot nicer.