CVS Pharmacy

This pharmacy never has my meds in stock, and they can never seem to order them in a timely manner. It shouldn’t take more than a week to fill a prescription!

I’m sorry this place is pretty bad. Pharmacy never has my prescription ready and just tells me it’s not in the system every time, so I end up having to wait while they get all the info. Crowded and things are usually out of stock. I will say this though: many stores in Springfield have the same issues, long lines/​low stock etc. (like the Giant next door) and the customers here are terrible as someone else said so that doesn’t help. If you’re in a rush I suggest you go somewhere else. I still come here because it’s walking distance from my apartment and I only go when I have time to wait around. I feel bad for the employees but at the same time I don’t understand how they tell me over the phone they will fill my scrip and then never know what I’m talking about when I get there.

Rating a 1-​Star for the customers that shop here. These people with excessive or fraud returns, thousands of coupons, people buying a little bit of items and doing like 10 transactions, people that are illiterate and cannot read what the initial signs say, and theives that try to cheat the system — these are the people that that ruin it for everybody else that shops there and the employees. Majority of the customers that shop here have a real low I.Q. and have no common sense, are disrespectful. Just cause your a customer doesn’t mean your always right, have some patience and common sense. If you don’t like it go somewhere else, your in a shopping center that has so many stores close by. Have some patience or get out and go somewhere else. Cheap, brainless, and disgusting people. For the 10% of the customers that don’t fit this description go shop somewhere else.

Two people working in the store and 12 people in line at the cash register. 5 people were at the pharmacy line. Mostly makeup in the store, the rest is low stock.

Very unhappy with the pharmacy. I went to the drop off window and told them my Pediatrician had called in a Rx for our child. I told them my child’s info, and they said they did not get a call for that child… And with the store closing in thirty minutes it was unlikely I could reach my pediatrician and have him call it in on time. I (having been with my pediatrician when the Prescription was called in) knew this to be false so I called the doc (we are good friends) on my cell phone in front of the pharmacist to confirm. Low and behold after she spoke with him she checked the phone line and it was there. I told them I was a little disappointed, being a family Med physician myself that they treat customers so poorly. I will not be sending any prescriptions to that pharmacy after this incident. Very unprofessional, and the pharmacist made sure to emphasize Mister when she knew That I am a doctor.

This store need a big very responsive management team. The line is a killer, they only have one cashier on the register no matter how long line they have on Halloween day.

They have 24 hour pharmacy which was very convenient.
Our doc sent in the prescription and by the time I got there was maybe 20 minutes. But they had my prescriptions ready in 5 minutes within I checked in. Very convenient and friendly staff.

Don’t expect to be helped right away… I waited for a long while and the employee was on the phone doing her thing.

The parking lot will make you want to pull your hair out!
This CVS is next to a Chipotle, which is next to a McDonalds. These 2 restaurants are always packed making the parking lot annoyingly busy.
I’ve never NOT stood in a long line at the CVS checkout. Try to avoid this location.
It’s open 24 hours though.

If you want to instantly be in a bad mood, go here. The parking lot is a nightmare, first of all. Too many cars, not enough room to drive or park. If you survive the parking lot and make it inside, it is basically the same. Just to let you know, if you are waiting in line to buy something at the front counter, don’t stand by the counter in line, stand by the shelves of goods in a mass with other customers until a cashier calls you up, or someone might yell at you for cutting.
CVS: if this is your method for organizing customers, you might want to put a sign, or get a line guide rope.
In addition, I’ve never seen a line as long as here at this pharmacy: at least 15 people deep. I was told to pick up my prescription in two hours. I came back in three and waited… waited…waited…An hour later I just had to go home, I couldn’t take it anymore. I come back the next day, the prescription is ready, but they charge me $ 70 when it should be $ 10. I tell them to please use my insurance, and hand them an updated card. I tell them to disregard any old insurance and please use this card. Then I wait… wait…wait…wait…My insurance card clearly states the price of prescriptions. Eventually someone calls me, and while looking at my prescription and insurance ID, asks me, if this is my card. Ummmmm. Yes, I say. And I wait… wait…wait. Again I leave without my medication, because I basically just cannot stand sitting there two nights in a row. I came back again, the next day. FINALLY, it was ready, but with no apology or acknowledgment of what happened.

I always go there because it is closed to my home but they have the worse pharmacy customer services. Today I left my prescription at 8 am they said half hour to be ready. I came back at 10 and it wasn’t. They had it ready at 11am. 3 hours for my medicine.

My mother had been filling her prescriptions here for years without incident. She has a serious health issue, so for the past few months, I had been dropping off and picking up her prescriptions for her without any problem. No one ever asked me for ID, just to confirm her address and birthdate. Today, my mother was released from the hospital after major surgery, and because I did not want her at the house alone, I asked her friend who had driven us from the hospital to take her hospital issued painkiller prescription to the pharmacy. The pharmacist refused to fill the prescription, even after speaking with both me, and my mother, and acknowledging that we have been picking prescriptions up there for years, because my mother’s friend only had a DC ID. She claimed there was a non-​discretionary policy that medicine can only be released to someone with a VA ID. It is obviously not true that this is the standard policy, because I have never been asked for ID or seen anyone asked for ID at this pharmacy. The only difference between all the times I picked up the prescriptions, and my mother’s friend trying to pick it up is that my mother’s friend is visibly African-​American. The pharmacist was completely unapologetic about the discrepancy in policy, even after acknowledging that there were months worth of filled prescriptions in my mother’s name for the same issue, and chastised me for raising my voice at her while I was explaining why my mother, who had just been released from the hospital after having several major organs removed, could not come in herself. The pharmacist claimed to have no manager present and no supervisor and refused to give me her name over the phone. The whole time I was on the phone with her, my mother, who has given this pharmacy years of business, was cringing in pain. After leaving the CVS, my mother’s friend was able to fill the same prescriptions with no problem whatsoever at the Giant next door. We will not be giving this pharmacy any further business.

Very slow service. You know there’s a problem with the level effort when you can’t tell whether someone is working or on their break. Curt, unfriendly staff. Need to remember not to go back.

For a really good location, they sure are understaffed at the pharmacy. They don’t have a drive thru location that eats up a technician but they manage to consistently tackle a line of 10 customers with one technician serving customers. Good thing I am moving in a month.

Such slow service at the pharmacy! This one is the worst. We’ve been waiting for over 1.5 hrs for our prescription! And to add, when the flu shot supply was low, we were at another cvs location which ran out we called this location and was on hold all the way from the annandale location to Springfield. When we walked in to Springfield the phone was still ringing bc I decided not to hang up just to see how long it would take her to pick up the phone. She finally picked up when I was in the store for 15 mins! A total of 45 mins of constant ringing. WTH!!! And to find out, they were out of flu shots.

I Like CVS in general but this location is by far the worst I have ever been to. I would like to emphasize the fact that I am referring to the Pharmacy section. The service is just crap, not only they are extremely slow in taking your prescription, and when it’s finally your turn, you are welcomed with a nasty attitude and at least an hour and half wait for your meds. Of course most of the time you go back and your medication is still not ready. I am speaking from multiple experiences, I keep going back because it’s next door to me but i keep hating myself for it. This time I decided to write a review to make sure I never step a foot in that pharmacy again.

If you can’t say anyting nice, just say nothing!

First this shopping center is a b***h to get in and out of. Be prepared to narrowly escape all types of 88′ Honda’s and 96′ Camry’s that come barreling at you like they’re Springfield Plaza’s defense system.
The CVS is cool if you live close or you are sick and you cannot wait to get to another one or a doctor. This CVS lost a star because they didn’t jump on the USAA train and provide a USAA ATM. They ALSO lose ANOTHER star because they don’t provide any ATM at all.

Every time I go to pick up a prescription here, I question why I am still a customer at this pharmacy. Its disorganized, slow, and the customer service is nonexistent. Do yourself a favor and head over to the Giant pharmacy instead.

Well stocked location of CVS that is convenient if you are headed to Trader Joe’s too which is in the same lot.