Starbucks

Great staff! Emily makes the best Fraps! Everyone is nice and we appreciate the big store. The wait is always minimal and the restaurant always looks good. The one time I used the bathroom it was clean. We pass another Starbucks to come to this one. Highly recommended!

Not my usual Starbucks, however service was quick, efficient and polite. Clean store, plenty of food nicely displayed.

I wish I could avoid this location but I park in this lot regularly so I walk right by it both morning and evening. The staff just does the minimum and nothing more.
I ask for simple things that every other Starbucks does without a second glance but not this one. It’s always «we ran out, we don’t do that, those are only here at 7 am, try later». My favorite is they told me to try another Starbucks. I’m here?! Why would I drive to another Starbucks?!
Or «That’s only a summer drink.» Really? I am not even there when the line is out the door. I go at 530 pm and the line is minimal.
The good thing is here are a few homeless people that seem to live here.

Been to this Starbucks a few times now and it has no sense of warmth or comfort that I find from other Starbucks that I had visited. The service is pretty hostile for a location that serves many different customers. Honestly, I’ve worked at a café myself and I know how hard the shift can be with an overwhelming amount of people, but there isn’t even a single smiling face to greet you. During the day is pretty cramped and the sitting places open later in the day.
Simply a nice grab and go spot. Don’t come in expecting anything more. (Overhearing the barista gossip and talk is definitely a thing btw)

OMG! I only want: Coffee, expresso, latte or a food item! Please stop with the flippy/​dippy Barista chatter and drama. «Move that bus» (the longggg lines out the door) puleeezzzeee.

This is one of the Starbucks I least visit. The service can be okay sometimes but not always. Sometimes they have forgotten to make my drinks. They usually «clean up» about an hour and a half before closing so by the time you get there, they don’t have any pastries. It’s one of the only Starbucks that does this. Every other Starbucks cleans up about 15 minutes before but will get you things from the back and if they don’t then it’s understandable since its closing time. But for this location, it’s just them wanting to get out of there before they even close. Therefore I don’t recommend this place unless you’re right next to it. I usually drive out to the 2^nd nearest location just to avoid the lack of pastries.

This store It is pretty small and not very clean, that is, the creamer/​milk/​napkin station is dirty, the tables aren’t cleared, etc. The place is always swamped so sitting down is rarely an option. Not that sitting in unsanitary conditions is appealing. I’m relatively short and have been overlooked by the barista in preference of customers in line that are taller a couple times. I say avoid it.

I’m honestly disappointed with this Starbucks. I think Gina J. wrote an excellent review that mimics my review of this Starbucks. It’s rush hour I’m trying to get my coffee and get back on the road. there’s a line out the door and there is one person ringing up, one person walking around looking like she’s busy and one person making drinks. How about the one person looking like she is busy get on the register instead of ignoring all of us people in the line and take some orders! It took me 15 minutes to get a venti bold. By the time I got up to the register I wanted to scream at all of them. I know this isn’t my home town of Seattle but can I get some darn customer service? Can I get someone in this store to show some urgency?! I have gone to this location 3 times and I can tell you that on each and every occasion it’s the same thing. one person jumping on and off the register when the line is out the door! As I was in line another woman showed up to work but she showed no urgency in trying to get the situation under control either. I have written a review on
as well. Please work on your customer service Starbucks on Old Keene Mill Road. you are considered my Nordstrom’s for coffee but are slowly loosing my R-​E-​S-​P-​E-​C-​T! As I started typing this I lowered the rating from 2 stars to 1. grrr!

There are four employees here and only two working. One ringing in customers, Hannah, she doesn’t speak, smile or greet customers. Kris runs the bar and is stoking it while making sure to say hello, thank you and have a nice day to every customer. Maddie comes out of the back, and with a cursory look does nothing but look disheveled. She was literally arguing with another employee in front of me. Hannah handles the money then gets your pastry or makes your coffee without washing her hands! From where I sit at the bar you can see all employees save Kris sitting in the back. Bar needs to be wiped, tables need attention, chairs a mess… floors need to be swept. Wake up folks, if you come here get your coffee and leave. This is NOT a welcoming Starbucks!!!

I accidentally spilled my drink do automatically I helped cleaned up and they made me another drink for free and I will definitely be coming back to this starbucks more often!!!

I ordered a white chocolate mocha and wasn’t impressed with the taste but I love the atmosphere though; it’s very comfortable. I liked the staff as well. While in Starbucks an employee was mopping the floor; a woman walks in and is walking to the cashier. The employee was walking behind her and the woman kicks her leg back like a horse and almost kicked the employee. The employee just ignored it and smiled and continued to mop the rest of the floor. Wish i had the employees personality!

Great customer service! I love the Hot mocha it’s the best! Clean and peaceful area for studying or meeting.

Since my last review, I’ve found the new baristas to be exceptionally friendly. I don’t know what changed, if not just new staff, but now going here is a nice experience.

clean and nice outdoor seatings
customer service is okay not the best
inside isn’t very spacious feels a little too crowded when there is a line

This is the worse Starbucks ever. First of all the guy who rang me up kept yawning on Sunday (June 22, 2014) at 5pm. He acted like he didn’t wanna be there and kept rolling his eyes. He was wearing a Paul Mitchell shirt working as an employee for Starbucks. I only ordered a double espresso and it took 15min. There were 6 people ahead of me but there was only one woman making drinks. 2 of the other workers were texting or browsing the web on their phone. When I asked when they planned on making my drink the lady got an attitude and said she didn’t see my cup sitting there, yet my cup was next to the other cups that she was working on. She didn’t see it because she was talking to her friend the entire time. What is wrong with these people?

Not my favorite Starbucks. The staff is nice. Latte was good. It has good food options (Pastries, hot breakfast foods, sandwiches, boxed food, etc). But when I was there (2-​ish, thurs afteroon), the place was a little dirty. Floor under the milk/​sugar station was obviously not swept in awhile.
I didn’t like the seating either. They don’t have those big comfy chairs. Only 4 upholstered (but not big and comfy) chairs. Two are around a low table, the other 2 are pushed against the wall. There are 3 tall chairs at the bar. One 4-​top table in the back. Seven small café tables (4 next to long bench seating, one by the front window).

4 stars because of the limited seating. It’s a bit cramped. This location can get very busy during peak hours.

Nice Starbucks in a good shopping center with trader joes and buy buy baby. Always busy here but they are quick and friendly. Even during Black Friday weekend. Plenty of inside and outside seating as well.

Terrible customer service. Sticky floors and messy store. This is one of those Sbuck stores that I love to hate.

Great staff!!! Fast, professional, friendly, clean!
Friday morning June 14, 2013