David’s Bridal

This David’s Bridal has terrible customer service. Great start coming in the door, but the individual that was assigned to «assist» us sucked. Very uninterested attitude, was more focused on hanging up dresses and other customers.

This particular David’s Bridal doesn’t even deserve one star. I am so angry and frustrated. I made an appointment over a month ago for me and my bridesmaids to try on dresses, they all drove over an hour away to come. David’s bridal was the place I was most excited to look at dresses, due to the huge selection and lower prices. Unfortunately, it turned into a place I will NEVER return! I walked in and the place was a madhouse, no one wanted to help me. I finally talked to an extremely hateful woman that told me that I had only arranged for my bridesmaids to try on dresses, not me. They then told me that I wouldn’t be allowed to try on any dresses?! The woman said that I should have received a conformation call of all of my previous information that was scheduled. (Never received a call, and when I told her that I hadn’t, she smirked at me and laughed!) My bridesmaids asked if I could use one of their rooms to try dresses on and they said no. That I could make an appointment to try dresses on at 2 pm?! This was at 10 am! My mom asked to speak to a manager, who arranged for me to use a fitting room in the back but said I wouldn’t be allowed to try them on, on the platform? No one helped me try on dresses, my mom helped me get into all of them, and all of the staff was VERY unfriendly and rude. I’m so appalled. If you want a great experience, go down the road to Gracie’s Bridal! I will never ever step foot in David’s bridal, EVER again!

I chose David’s Bridal for my wedding gown and my bridesmaids dresses because i have always had a good experience with the sales side and alterations side. I purchased 2 prom dresses and quite a few formal gowns from them, never had any issues or concerns.
David’s Bridal had the dress I wanted that matched almost exactly to a dress I found at Norman’s Bridal and a Touch of Class, for less than HALF the price. I had an ok experience on the sales side… they let me try on about 10 dresses, got me in earlier than my appointment time which was nice. When it was getting close to my end time, I was torn between 2 dresses and was told I had to make the decision because they didn’t have time to help me anymore, which I found ABSURD!!! If I wasn’t so in love with the two dresses and on a time constraint with my wedding date coming up so soon, I would have walked out and NEVER returned.
The dress came in early, but with several frays in the lace and tulle, as well as disconnected jewels. I went in for my first alterations appointment and the alterations lady questioned why I wanted certain things done to the dress. It’s nice to have an opinion from a professional seamstress, but when a bride wants something done that is feasible and reasonable, you do it. Instead, she was condescending and judgmental.
My overall experience has been poor… I suggest for future Brides to work a couple extra hours a week and go to a more expensive bridal shop to have the experience you DESERVE when you are shopping for YOUR day.

I had a wonderful experience with my consultant, Lindsay at DB. She was helpful, kind and respectful of what I said I wanted. My experience was quick and painless and I left having ordered my dream dress.

I got married about a year ago and the consultant that assisted me was really great. I believe her name was Jaden, and she was kind, excited for me, and best of all totally okay that I did not want to spend a lot of money on a dress. I’m a bargain shopper which can be hard to do for wedding gowns, but I told her I wanted to try on every clearance dress in my size and she seemed perfectly fine with that. I ended up finding a great dress for $ 99 (lucky find) and was very happy with my experience at DB.

From now on I will not be a bridesmaid if my dress is coming from David’s Bridal and I will not even consider it no matter the location when I get married. This place is a nightmare with its customer service. The alterations department is completely ridiculous. I am not one to become angry easily with people, but the woman who did my alterations was so pushy, unreasonable, and not accommodating to a long distance bridesmaid I had to demand to be fitted just because I forgot my shoes 3 states away. One of my fellow bridesmaids had her zipper broken by the alterations department with no solutions and her dress was a crumpled mess when she got it and they charged her to steam it. I have been a long distance bridesmaid in 3 other weddings before this and got my dresses from non-​chain bridal stores and everything went great! David’s Bridal is just not worth it!

I am so happy that I did not buy my own wedding gown at David’s Bridal. I recently went along with a friend to try on gowns at this store and the staff was incredibly condescending and rude to her. She’s a veterinarian in her early 40’s and her appearance is kind of natural and bohemian, and I could see the disdain over her appearance on these salesladies’ faces. I am sure she earns ten times their salaries, but I digress. My friend spotted several dresses in the store she wanted to look at or try on, and the «consultant» helping her insisted that there was no browsing as «that’s not how it works». What?! They told her to give them her preferences as far as the train, bodice, etc, and then they brought dresses for her to try on. She was kind of unsure because she’s not really a gown-​shopping kind of girl. She didn’t know the right terms for different features and the consultant was visibly impatient. Ridiculous. There was a rack of discount dresses and they seriously tried to keep her from touching it or looking at it. I am not joking, folks. Her pushy Southern grandmother finally made some headway as the consultant gave up, and they wound up buying a discounted dress and taking it with them. My friend was crying by the end of the visit. This is not good customer service. I guarantee if things were handled differently she would have spent five times the money on a different dress but it was just so frustrating. Also we planned to get our bridesmaid gowns there and instead, bought them online from a different vendor. My friend now hates David’s Bridal so much she refused to even look at their website for ideas. It was almost traumatic for her. I know that sounds very dramatic but it is true. I don’t know how David’s stays in business except that they are the visible chain store that many newly engaged ladies check out first. It’s a shame.