Midas

Got Lured in here by $ 39.99 PA state inspection coupon in the mail. Not worth it!
I have a 6 year old Toyota Camry in good condition with 92K miles.
They failed me on safety inspections saying I had «wiggle» in my Sway Bars and «leaking» struts. Quoted over $ 700 to fix these problems. Ok. Fair enough. Maybe.
They went on to recommend over $ 400 of UNNECESSARY repairs including:
–cabin air filter (recently replaced. No, it’s no longer WHITE, but quite functional) $ 35 (available for $ 10 on Amazon)
–Power steering system flush (Not recommended by manufacturer.)
–fuel line flush (no fuel problems, just «maintenance»)
When I said I did not want repairs there and I would be looking for a second opinion, the manager berated me in front of others in the the office, raising his voice and becoming confrontational.
I had to PAY for my inspection, which they failed me on anyway, and left.
Totally unprofessional.
UPDATE:
After posting this review, the same manager who I mentioned above contacted me, and provided a Free oil change voucher and $ 30 cash refund for my inconvenience.

I’ve been a regular for years, only to get oil changes because of the value and I have a mechanic that I use for other car related maintenance. My last oil change was just a little over a week ago. They did the oil change and the manager wanted to speak to me to let me know some of the recommendations as far as what my car will need. He told me it will soon need an air filter and at the time I declined, because I’ll just take it over to my mechanic who i trust and have him do it. I paid, and my car’s oil change was done and ready to go. After I left I noticed a noise coming from the car, sounded like a bad muffler, just a loud obnoxious sound that would happen while accelerating. I took it to my mechanic and he told me there was no air filter, which meant they didn’t put my air filter back in, regardless if I needed one or not they should’ve kept the one I had in, instead of having nothing. Because that can destroy my engine. The mechanic asked me who was messing around with my car and I told them I just had an oil change at Midas, he told me you need to get an air filter in ASAP. There was other parts of the air filtering system that were not put back correctly. One of the boxes was hanging out the mechanic said, and he put it back in place for me. I’m aggravated because I go there for an oil change and they wind up not putting things back correctly and were sloppy about it. I was told by many to stay away from these monkey wrench places sometimes a $ 19.99 oil change sounds great but I’d rather pay more for better service than have some kid pull stuff out from my hood and not put things back correctly.

Took my fiancés car to get brakes worked on today before we were to drive up to Pittsburgh. Got us in right away, that wasn’t an issue. Had all of our work talked over and went over the price, and everything that was to be done. Took a few hrs to complete all which is understandable. The issue we had was when the the mechanic went for his test drive he came back with a coffee from Wawa. So he took our car to get a coffee 15 minutes one way. How unprofessional can you be?! You’re in someone else’s vehicle you should treat it with respect. It’s not a joy ride for your convenience. I was in shock. Never again.

The last time I brought my truck in was July 2014 and I’ve been stewing every since. I brought my F-​150 in to have one of its rear axle seals replaced. I was a loyal customer and they had found it on a previous oil change/​tire rotation visit. I had made arrangements to get a ride to work so I could leave it for the day. I tried calling before I left work but there was no answer so my ride dropped me off at about 4:00 but low and behold the shop was locked up and I could see my truck up on the lift. WTF? Their closing time is listed as 6:00 pm. I had to scramble to get another ride for the next day and when I called they said that they tried to call me (they had the wrong number — even though I have been going there for YEARS) to ‘advise’ me to have the other seal replaced because it was it may go soon. To add insult to injury when I got home I noticed a big vertical gash in the side of my truck which wasn’t there before (I know because I baby my truck) as if something heavy fell against the side. I called and the manager basically said it could have been a kid on a bicycle or something. (WTF AGAIN?) I park in the driveway and my 17 year old doesn’t ride bikes… The previous manager was a man I could respect but this guy was neither apologetic over keeping my truck a second day nor the gash in my truck. $ 272 .00 and I didn’t even get a kiss. NEVER AGAIN WILL I BE BACK!

2.5 hours and STILL waiting for my oil change, which was scheduled in advance, to be completed. Apparently several other customers have had the same experience, I should have checked Unilocal BEFORE taking advantage of the coupon that came in the mail.

I’ve had solid experiences here prior, but today just baffled me. I called & set a 3:30 appointment for an oil change. Spoke to john on the phone. I make the effort to get there & when I arrive at the desk, Greg tells me it will be an hour n half wait. With an appointment?! Yup. Who has an hour & half wait WITH AN APPOINTMENT to waste? The service has been decent. But, now I feel as though they are unreliable. Now I have another appointment Thursday morning. I’m hoping after I rearrange my schedule, again, it’s a normal in & out.

The manager, Greg was very pleasant and explained things well, but I wound up sitting there for 117 minutes for a 1 hour oil change (actually more because I came in early.)
The place was very busy when I came — but I managed to get an oil change and they replaced a burned out headlight & tail light.
I will return — but I may try Pep Boys next time — although they also had me waiting a long time.

Don’t you hate that feeling of being ripped off when you visit an auto repair facility? It’s one of the very best ways to have a bad day! That’s the very reason I’ve been visiting Midas shops for years.
Thursday I visited this shop for the first time. My brake light was on. I had visions of big $$$. The friendly mechanic (Mike King?) took care of me. Off came the wheels and an inspection showed a very minor problem. $ 20 later I was out of there and the pesky brake light was out.
The great thing about Midas is that this treatment wasn’t a surprise. Over the years I’ve visited several locations and have always been treated fairly.