Dunkin’ Donuts

Excellent customer service. This is the only DD in St Aug I will go to. The other DD’s mess my order up every time or they take too long. This DD is fast and friendly. And for the people who complain about making the u turn… it’s seriously not a big deal, it takes 2 seconds. I think it’s easy to get to and I love that it’s close to the highway.

Doesn’t participate in the 99 cent iced coffee special during «happy hour» like every other DD in the country. Threw me back some attitude when I questioned the price for 2 iced coffees was $ 5+.

We stopped here on our way to St. Augustine and as always, the coffee was delicious. More importantly, the service was great, fast, and the donuts were the BEST Dunkin Donuts we’ve ever had. We had 3 different kinds and they were all super fresh and delicious. I should also say it was nearly 2pm and usually when we’ve had donuts this late in the day they are not fresh and taste dry, these were amazing!!!

First off, I LOVE Dunkin Donuts! As a native Bay Stater, I definitely run on Dunkin. Anyway, I visited this location yesterday and today. Yesterday, I went through the drive through and the employee I came into contact with was very friendly. There was a line, so getting the donuts I ordered did take a little bit of time. However, it really wasn’t that big of a deal.
Today, I went into the store. There were 3 people in front of me. The cashier seemed a bit frazzled and aggravated that there was a steady stream of customers. You work at a coffee shop and it’s the morning, what do you expect?! There was no «Hello,» «Welcome to Dunkin Donuts,» smile or anything when it was my turn to place my order. You could tell she did not want to be there by the annoyed look on her face and lack of enthusiasm when she asked what I wanted to order. I just worked all night and I was able to muster a smile and say hi. And then she got my drink order wrong. We’re all human and I understand we make mistakes, but I have no patience when you have an attitude and can’t do your job right.
And this is for said employee– when someone orders a «regular» coffee it means cream and sugar.

⁵⁄₅ for Dunkin Donuts experience.
Always have great coffee. Every now and then you stumble on a location that just doesn’t make the mark however it’s my pleasure to say this one meets expectations.
The staff is also super friendly and makes the drive-​thru efficient and trouble free.

This could not be worse. I am staying at Quality Inn right close to DD and decided to grab some fast food about 8pm. I went to DD and spent about 1h since I entered the store. First of all, it was about 20min to get someone to help me. The employees didn’t know to explain the combos, what came in each sandwich, etc. Well, I decided to order 3 combos and 1 sandwich. After wait almost 15min I got my order completely wrong, wrong combos, wrong drinks, missing sandwiches and horrible aspect — looked awful. Then I asked to an employee to review and fix and got the right combos but once again with a horrible aspect: missing ingredients, totally burned bread, etc. That was my first tentative to eat DD meals and the experience was basically awful. They just lost a potential client. I don’t recommend anyone to go there. If you go just forget about the meals.

This is a great Dunkin Donuts! They are open 24 hours, and I have been there at many different times due to my frequent travel schedule and early morning flights. I have never had an item that wasn’t fresh.
I have noticed that the line can get long during peek hours of the morning. I can’t give specific times but I would say that it is probably from 7 – 9 during the week and a little longer on the weekend. Although the line is long it does move pretty quickly.
The only time I have ever had an issue with this location was a few weeks ago when they made my coffee wrong. I identified the issue right away and they fixed it for me. They were very attentive and apologetic.

Just had two vanilla cream donuts. Best donuts I’ve had in a long time! Fresh, tons of cream and my milk was good and cold! Excellent! !!!

Short but quickie review!
We stopped at this DD location on our way south, for our usual sweet teas and bacon, egg and cheese croissants.
Inside was clean and service was friendly… I was a little surprised to see quite a few people in here, working or socializing… maybe they were taking a break for outlet shopping?
So, off we drove, and the croissants tasted a bit fresher and tastier than our usual DD stops.
Even though you have to do a little U-​turn to get there from 95, good to know this location is on it, and we will be stopping by again in our many travels from Jax south!

I was very disappointed in the customer service experience at this particular Dunkin’ Donuts this morning. I usually buy my coffee from the Dunkin’ Donuts in Jacksonville as I commute to work in St. Augustine. The store in Jacksonville messed up my coffee order of cream only by adding sugar. Of course, I didn’t realize this until I was on I95S but I knew this Dunkin’ Donuts was right off I95 on 16 which is my exit to work so I stopped in to exchange the coffee (with a receipt) and management refused to exchange it and said I would have to buy a new cup of coffee from them. This has really left a sour feeling for me as I shop Dunkin’ Donuts EVERY day on my way to work and I also buy Dunkin’ Donuts coffee for my home coffee maker. Really, is management so concerned about $ 2.45 cup of replacement coffee from another store within 45 minutes of purchase that they don’t need all the business I give them throughout the year. BAD CUSTOMER SERVICE! I will never support this particular Dunkin’ Donuts and will go out of my way to use another store not owned by this management company.

Saturday at the drive thru. Good coffee and they were able to make adjustment for my daughter at the window, after we ordered at the menu. Service was a bit slow, as they seemed to get bogged down at one point. It seems that once they got through a delay that they got more steady workflow.

Best DD we found here so far! Actually pays attention to your order and how you want it made. Clean, friendly and well stocked. Want to give 4.5 stars but Unilocal won’t let me. It loses a ½ star due to inaccessibility if you are going east — you have to pull a u-​turn to get to it in a 55mph zone/​highway.

The best DD we’ve been to, probably the freshest donuts due the popularity of the location. Friendly staff and makes the perfect blended drinks! Incredible fast paced at this location with the drive thru, sometimes amazing to people watch.

Stopped in while on a long road trip today, and this is some of the friendliest DD staff I’ve met! Very clean store, and restroom. Fast service. Perfect pit stop.

This is a brand new Dunkin’ Donuts which opened up within the last few months– it’s clean, plenty of parking, and a great location on SR 16, right near the I-​95 entrance. While this place is known for it’s coffee and donuts, their breakfast sandwiches are delicious, and make this a GREAT place to grab breakfast on the go.
Everyone knows the coffee is great. Everyone knows their donuts are great (Especially the red velvet icing donuts). I figured I’d give their sandwiches a try, and they’re just as great. The chicken biscuits are delicious– soft buttermilk biscuits with a large portion of lightly fried chicken– goes great with a cold orange juice. Also tried their smoked sausage sandwich– this thing KILLS any breakfast sandwich McDonald’s or BK serves up. Great with an iced coffee.
Store was clean, the service was great, employees were friendly, and the food was delicious. Word of warning– if you’re in a hurry in the morning, keep an eye on the drive-​thru, it may not be your quickest option. I’ve seen the line for that baby wrapped all around the building and out the parking lot. You may want to jump inside and get everything to go. Otherwise– great place to grab some breakfast, highly recommended.

New store. Clean, with friendly staff.

Donuts are incredibly fresh! Looking forward to returning