Not happy with the service. Expect long wait times for your appointments. With a few exceptions, the office staff are not very experienced with customer service. The office manager was very rude as well. Originally I went in for a much needed eye exam for contacts and glasses. I did receive a glasses prescription upon request, yet I went in 5 times and was never given a finalized contact prescription. Finally after 6 months and 3 phone calls, I received a finalized contact prescription. Then, it was only good for 6 months.
Bill L.
Évaluation du lieu : 1 Saint Charles, MO
Well let me start by saying OUCH!!! Very expensive and then it took 18 «business days» to get them to me. I saw the Doctor on Saturday March 21st and ordered my sunglasses. They must not have an automated system because they informed me that the order would not go out until Monday March 23rd. i FINALLY received the call today, April 18th, that they were ready. When i ordered them they said 10 to 14 business days. When i called at business day 13, they informed me that they were not ready yet and that it could take up to 14 business days, plus they also informed me that their lab that makes them had failed an inspection, so they had to add an additional 3 to 5 days to complete my order. NEVERAGAIN.