Giant Fox Valley

We have been here a couple times, just to see our options, My Son Finally Made up his mind, and they were in on the Surprise with us! I told My Son he isn’t getting the bike he has to wait, He Studied all the bikes, Trek, Cannondale, Specialized, but he wanted This Certain Giant Bike, with these nice colors, All of our visits they answered our questions, Very informative they know there products, Another Great thing is When We went To pick up My Son’s Surprise The Salesmen Wylie Informed the repair tech to have it ready great communication, The Repair Gent with the beard, he was energetic and very patient with us, he installed the add ons and even programmed it, he didn’t have to do that at all it was closing time. he could of kicked us out, but he didn’t he gave us our moment. And It was Very Nice. I recommend this place. Excellent good old world Charm Service … The kind that makes you write about it…

I have to agree with the previous reviewer. Wylie is awesome! I’m the «buddy» who rode over a shoe sole. After walking 4 blocks in cleats I found Giant Fox Valley. Wylie (hopefully the spelling is correct) took me right in and had the tube replaced in under 20 mins. The price was fair and as a result I bought some cycle shorts. No way I was leaving empty handed after his amazing customer service. I will be back! Thanks for being there in a time of need!

5-​star service! Good people! Wylie is awesome!
Some background…
I bought my Trek Madone from another store. After nearly 10 rides, my front brake assembly flew right off!!! And just before the start of an 100-​mile organized ride in Wilmot, Wi! The nut had fallen of during a warm up ride, and the on site mobile bike shop didn’t have a spare. He zip tied the cable to the frame and handed me the assembly.
Fast forward two cycling seasons (did not ride last year due to injury. *unrelated to bike assembly)…
On the first ride of this season, last month (July, 2015), my buddy got a flat tire after running over a piece of a shoe sole that had a nail in it. When the piece of sole fell out, the tire went completely flat. He started walking his bike, and we soon found ourselves at this new-​ish bike shop. It was about a mile away. The only person in the place was Wylie. He was ultra helpful! He took care of my buddy’s flat in no time!
While we were waiting, I figured it was a good time to get my brake assembly fixed. I asked Wylie if he had a nut to repair my brake assembly. He said that he didn’t think he did but would call a nearby shop (Sam’s?) to see if they could help. I didn’t have the assembly with me, but it was in my truck (~10 miles away). Wylie called the shop and said he could help. I told him I’d be back after we finished our ride to pick up the part.
About 2hrs later, I stopped by the shop and Wylie had the part delivered within 5 minutes! He even put the brake assembly back on the bike for me! No charge!
5-​star service! Good people! Wylie is awesome!