CarMax

I didn’t purchase from them, but still wanted to share my opinions of the experience. When I visited their lot, I was just beginning my car shopping, and wanted to see what they had, and what they’d offer for my trade.
The salesperson I met, Scott was very professional, polite & friendly. When advertised as a new way to buy a car, it really is. There is no haggling over the price of their car or the trade. Their offer was right in line with KBB. No high pressure sales tactics. I test drove the car by myself. He presented their offer which is good for 7 days. He gave me his personal cell number, and didn’t call me unless I called with questions.
I had their app, and was using it to track several cars of interest. Several times a car on my saved list would show up as sold so I would delete from my list. Then the next day, it would be back on for sale. I guess they have a good number of deals fall through, or there is something wrong with their app.
I certainly would consider giving Carmax another try, hopefully not too soon, and would refer them to others.

My husband and I stopped in to just look at the cars and walked out with new car. The whole process went so smooth. They gave us a great price for our Jeep on trade. Our salesman Tim was amazing. I will recommend this place to everyone. Very happy experience.

This is the best dealership I have visited, ever. No pressure, straight-​forward, respectful and pretty decent pricing. I only have 2 complaints and it does not reflect on the people who helped me, since I am sure my issues are due to CarMax policies, regardless of location/​salespersons.
Complaint #1: The price they gave me for my appraisal/​trade-​in was very low. They do not go by KBB and that is really disappointing. Their offer was over $ 1000 less than KBB, so I am not sure how they justify that. There’s no haggling or negotiating, so I didn’t even try to do so. I simply let them know it was much lower than I thought it should be and they gave their reasoning as to why that was the case.
Complaint #2: The way they do their financing is they have you try to get financed for a specific car. In my case, I just wanted something affordable and had almost no other requirements. Since they had dozens of cars that met this requirement, I wasn’t happy having to «pick my favorite» and see if I *cross my fingers* could get financed. Not surprising, they weren’t able to finance me with that choice. It seems to me it would be much more efficient to gather my info and see how much of a loan and at what percentage rate they could finance me, rather than pick a random car, see if I qualify, get turned down, move onto the next. It’s a waste of time and it makes you feel really disappointed. Needless to say, it didn’t end up working out.
When I am in a better position financially (a better «risk»), I will definitely consider going back, because I felt «safe»…unlike some other dealerships that made me want to run the other way (drive-​time, I’m talking about YOU). Maybe they will see this and tweek their financing policies (probably not, I know), but that would be nice. All the staff was very polite and friendly.

I have been looking to replace my old BMW for about a year now. I have become convinced that if you’re looking for a pre-​owned German car, CarMax is even better than going to a dealer. I purchased a 2010 335i with the M-​Sport package and couldn’t be more pleased. I was very particular about what I was looking for, but with their inventory of about 1,500 pre-​owned BMWs across the country, I was able to select one with the exact options I wanted. The whole CarMax experience from selling my old car to finding the new one was a smooth, streamlined process. Greg was the salesman who helped me at the St. Louis store and he was pleasant, helpful, and professional.

Arrived: 4pm
Departed: 6:15pm*
During that time, Marquis helped us find and test drive our new car, we sold our old car at a very fair price and completed all paperwork for the above transactions. They even go to the DMV for you. …Yes, you read that correctly. Everyone we dealt with was courteous, knowledgable and prompt. Other notes: Free «fancy» coffee and bottled water, clean restrooms, comfortable sales and showroom.
*Wait times may vary… helps to have your money right.

This place is awesome.
I sold them a car and they offered me a very fair offer. I then left my ipad in the car. The found it for me a few hours later and sent a courier to drop it off at the nearest location. Fantastic customer service. I have purchased 2 cars from Carmax in the past and this location is a fantastic representation of Carmax.
I’ll come back for sure. Good folks, great cars.

This place is brand new! The CarMax company just broke into the St. Louis market this fall which is HUGE for them and St. Louis (they have this branch and the one in St. Peters). We went one night shortly after they opened to try to sell my old car since I got a new more awesome car and was having issues selling the old one on Craiglist. We were very impressed with building itself and the staff inside. Since the building is new it obviously looks very nice and has pretty good lighting. It is very spacious and open.
We were greeted upon arrival and asked what we were interested in (selling a car or buying a new one). Obviously we wanted to get an appraisal to sell my old car. We checked in and sat in some chairs in a waiting area nearby. If you’re hungry or thirsty they have a water fountain or some vending machines. It’d be cooler if they offered like a Keurig and some coffees or some fruit snacks like the Audi dealer or the Valvoline Oil Place did. But, at least they have a vending machine! :)
We were finally greeted by our appraiser who went over how the process works, what they look for, what to expect, ect. Basically they take your car for 15 minutes or so and look over everything on the outside and inside of the car according to a checklist that they have. Then depending on the miles on your car they take it for a test drive. Since mine had 95,000 miles they had to test drive my car (which is about 1 mile or so). Then they come back and go over everything with you and give you an offer. This offer is good for 7 days. At that point you can either sell it before 7 days or if it’s after get it reappraised. They come up with the number they offer you by comparing your car against their database of cars up for auction at their company and another large auction house company. It compares your cars condition, color, age, and miles on it. While the appraiser is looking at your car you can either wait around or go grab a bite to eat like we did.
We came back the next night to sell my car (long story short my name technically wasn’t on the title as my uncle had bought it but I paid the car loan!). After doing some paper work and one final look over you finish up the process. Then they give you a check that you have to deposit into the bank and you’re good to go!
All of the staff was very friendly. They made sure to do everything they could to make the entire process as seamless and easy as they could. They worked with us to provide the best experience possible. I would go back again!