Omni Majestic Hotel

Great 1920’s era décor, Staff was amazing, beyond helpful, Stayed for 3 days and had a blast, Only complaint is that when we were offered a shuttle to the arch, they neglected to tell us that the shuttle service ended at 9:45, so we ended up walking back. When we left we forgot a neck pillow that is very important to my girl, and when I called to get it, they mailed it to me at no cost to myself. I would definitely stay here again.

No, no, no, oh god, no.
Creepy. Thought the place was out of business.
The registration «table» is like a card table that one person sits at.
The restaurant appeared to be out of business.
The bar was dark and appeared closed at 4pm.
The place was so devoid of guests and general activity that it felt like I was alone in the hotel.
(I walked through the halls humming «Hotel California.»)
The furniture in the room was beat up, hacked up and stained with rings there so long they couldn’t be scrubbed out.
There’s no kiosk or bodega in the building, it’s a block away. Thanks, no. Not wandering the streets of downtown St. Louis.
Easily the most bizarre hotel stay for a business trip in the last 10 years.
The one star is because the shower had great pressure and the water hot.

I had to stay at this hotel again!!! After I hated it, but Magnolia was sold from a year ago on the dates i needed. Nothing changed! Staff is beyond rude! Place is sooooooo old and out dated. No clue how this in a Omni! Could be the worse one they have and no idea how in business.
Rooms suck! Old as your grandma! Do NOT eat there! Many choices just blocks away. They rudely asked to move car, when there front lot was empty! I was going to leave in a hour so left in front lot. NOPE! Called my room and told me to move now, that they were getting full and lot was packed. They needed that lot. I go down there to move to find NO ONE in lobby (customer wise) and no cars parked out there. 5 spots open!!! I really think they hated me for whatever reason. They were rude girls and never seen staff so horrible, especially for the price you’re paying to stay in the old rundown place! Wayyyyyy over priced! Its like a low end Drury or Doubletree.
I have a service dog and they charged me for that. 1^st time that has happened to me too, well 2^nd, 1^st was when I stayed there the 1^st time.

Really a wonderful place. Excellent service good food. Nice people. Free shuttle service to anywhere you want and it was just really really great.

I was disappointed the moment I walked in. Bar was run down and dirty, the room was small, draft from the Windows, and the toilet was crowded.
The desk chair topped it off.

Update: the $ 10 a day wifi loads 1 page about every 2 minutes before crashing. Perfect.

Arrived on a Monday at 1:00 PM and was greeted by the concierge. I was able to check into my room immediately. I appreciate the sq. footage-​my 9^th floor room is quite spacious. Two windows provide natural light. Conservative décor, neutral color theme and several antique looking pieces make it homey. Bounced on my comfy king sized bed. Very clean all around. I would definitely recommend this hotel.

We chose this hotel because of its proximity to the Scottrade Center since we were in town for the ACDC concert. I made a reservations for 2 rooms. We arrived at 3:00, the hotels preferred check in time. One room was ready, one was not. We were told it would be at least another hour before our second room would be available. We decided to make the best of it and hang out in the bar. The bartender was great! As we waited patiently for 4:00, we noticed that everyone else was being told it would be at least an hour before their room was ready. Needless to say, a lot of unhappy campers in the hotel! I took the elevator down to the basement to use the restroom. The banquet rooms are also in the basement and this is where the employees of the hotel could be found having a baby shower. Our second room wasn’t available until 4:15. There were many folks still waiting for their rooms when we left for dinner at 5:15.
The air conditioning did not work in either of our rooms. My call to the front desk did not produce results. I was told the engineer could come take a look but it would be several hours.
Our room rate included one free breakfast. We did not eat breakfast but my husband did go downstairs to get us two cups of coffee for which he was charged $ 6.
We will not return to this hotel.

DO NOT BOOK A GROUP RESERVATION HERE!
I wanted to have my wedding party and guest stay at this beautiful hotel located on a few miles from our reception. I looked into group rates, with their group sales department, but found their web rate to be cheaper than their group rate. Therefore, I called to notify the group sales office that we were going to book our reservations without the group block. BUT, they told me to wait because they could get a group block rate that was more affordable than the current web rate. Five hours later, I received an email offer with group rates that were still higher than the previous viewed web rate. I went back online to simply make our own reservations and low and behold the web rates had increased $ 20−60/night. Frustrated, I called the manager and explained that I had held off on making my reservations because group sales stated they could offer a more affordable group rate. The manager stated he could not honor that previous web rate or offer for a more affordable group rate. Unfortunately, this hotel’s customer service does not match the hotel’s aesthetics. I will never consider an omni hotel again after experiencing such dishonest and poor customer service. I hope informing others of my experience will prevent other groups and bridal parties from such disappointment.

I stayed here this week after I attended the Braggin’ Rights game at the Scottrade Center.
I booked my room on Priceline by using the Name Your Own Price option and got a great deal. Because of this, I felt comfortable valeting my car for $ 26. Normally this wouldn’t be the case! There are several lots and garages in the area which might be cheaper.
All of the staff I encountered were beyond friendly. My room was spacious though the furnishings are a bit outdated. This really didn’t matter to me though because everything was clean!
The Omni Majestic is a quick walk to some great restaurants (Bridge Tap House and Baileys’ Range). They also offer a shuttle within a 3 mile radius of the hotel. I didn’t use this amenity because everywhere I went was close by.
I think this is a great place to be if you are in downtown St. Louis.

This hotel is a GREAT value for what it offers. It’s located within walking distance of many of downtown St. Louis’ attractions, it’s clean, archtechurally interesting, the staff is friendly and accommodating and maybe best of all… it’s not cookie-​cutter. The rooms are spacious and appointed with more traditional groupings than you see in most «modern» hotels. And most importantly to a woman, the bathroom was spacious with proper countertop space.
We stayed on a Saturday evening (10÷31÷15) for the anniversary of our first date. We wanted to stay downtown since we were dining at Kemoll’s for dinner and didn’t want to make the long drive home afterwards. We selected the Omni based on three things: location, a «shuttle» available and the price. We’d read reviews and felt it would likely be clean as that’s a pet peeve of mine. Much to my delight, I did find it to be clean and the «shuttle» is a beautiful black Escalade, so let’s go!
Our stay was brief, but pleasant. The doorman (and holder of the keys to the Escalade) was Emrah. He was a DELIGHT and knows how to greet guests and certainly does far more multi-​tasking than I’m used to from a doorman. We’ve stayed in downtown Manhattan and didn’t experience the kind of customer service we got from Emrah. This man is definitely the person you want making the first impression of your hotel. He’s neatly dressed, articulate, friendly but deferential, and manages to answer questions, open doors, smile, handle luggage… and apparently take you to and from dinner! That was such a special touch on our anniversary. I hate stinky cabs with rude drivers, so having this door to door service with Emrah was such a delight! Well done, Omni Management. And… give that man a raise because he’s the best advertisement you have. And no, I’m not related to him. :)
Our only complaint, and this is super picky for the price we paid, is that there are only a few vending machines (not on each floor), but I was able to find a cold soda from a nice gentleman behind the bar in the restaurant downstairs. Although they weren’t open at the time, he still accommodated me. Problem solved!
We will go back!

Not really all that great for the money we spent, have to pay for parking per day as well as no complimentary breakfast, also really old and out dated

Amazing value for the money. It depends on demand for the day you visit, as some weekend hotels downtown start at $ 200 for budget hotels, but this Friday we were able to get a king bed at the Omni Majestic via Priceline bidding for $ 56. $ 56! One of the cheapest hotels I’ve stayed at, yet much nicer than others I’ve paid $ 200+ for. Highly recommended.

The staff working here is the absolute best. Alisha (sp) and another girl working were so amazing and accommodating. I simply don’t think I would have gotten the same help anywhere else in the city. THANK YOU!

Stayed at the Omni last night with a large group who had got a block of rooms for a wedding. We checked into our room around 2am after the wedding.
A couple hours after we fell asleep we were abruptly awoken by a fire alarm in our room at 6am. This alarm had a woman’s voice with it who just kept saying that they were inspecting to determine if there was a threat or not. We stayed in our rooms while this annoying alarm went off for an hour. It ended up being a false alarm.
Upon check out they offered us no apologies or explanations for the alarm that brought us wide awake in the middle of our sleep.
As we sat in the lobby waiting for our ride. The groom and some of our other friends came down to the lobby. The groom complained about the alarm and the hotel gave him $ 50 off of his room. I asked him about it and he told me they were discounting $ 50 to ppl for the inconvenience of the alarm. I walked over to the two ladies at the front and asked if we were eligible for the same discount they just gave to my friend. The ladies response to me (keep in mind 30 seconds after she discounted my friend). «What discount?» I said the one you just gave my friend standing 20 feet away. They told me they only discounted two rooms in our party and it was for people who were «really inconvenienced» by the alarm that went off in our room from 6−7am. But we could go get some free breakfast. We had already made plans with friend to go to brunch so we passed. But they should have led with that offering not used it as leverage after we complain. Also lying or playing dumb about a discount you just gave my friend is a pretty poor business practice.
As a small business owner. I always worry about the customers who experience bad service and just don’t want to make a big deal about it. You lose those customers future business without even realizing they will never give you a second chance.
I’ve stayed at the Omni in Dallas, San Diego, and my home town St Louis. I won’t be back. They clearly don’t care about their guests experience or retention.

Stayed in room 908, bathroom fan not working, found headboard post broke off and crudely wood glued back together. It added a nice low class motel touch. Found litter on the floor (cocktail straw) when we got in, so attention to detail is lacking. They will tell you they offer vallet for $ 26/​day, yet if you walk across the street you can get the car parked for $ 8 a night. The rooms are spacious, booked a last minute deal and got it for under $ 75. This hotel is not worth a penny more.

Big fan of the people of the Omni Majestic. We stayed there this past weekend. The staff was bar none, the absolute best hotel staff I’ve ever had the pleasure of staying with. The front desk, the cleaning crew, everyone was top notch! With that said, keep in mind this isn’t a 5 star luxury hotel. It’s just a place to park your bottom.
The only complaint I have was being put on the corner of the second floor. Right outside of our window was two giant street lights… Not usually a problem, but the dark curtains do not close, so we only had sheer curtains to block out what I consider ‘sunlight’ from these lamps. Easily fixed by installing dark curtains.

Trip Adviser sir LIED! I predict: this place SHUT DOWN SOON! 1 room was flooded so they «upgraded» us to a room w/​sheets so thin and w/​holes I was sleeping on the uncovered mattress. Went looking for ice… Opened a maids closet on the 5^th floor that had a stack of what looked like BLOODY pillows inside. Creepy! The Walsh are thin. Elevators like mahogany lined coffins for 2.
It’s like a flop house not a modern hotel.

Beautiful, wonderful people and hotel.
Upon our arrival we were informed that our room was not available — not a problem though as they placed our items out of eye while we ventured out to watch Sunday football for a few hours. Once we returned the on-​duty attendant informed us we’d been upgraded to a suite [no reason given, but it was quite appreciated]. While I got to nap in the suite, the manager [I believe] opened up the restaurant for the guys to continue watching football.
Shuttle service was amazing in of itself — they’ll pick up/​drop off anywhere within 3 miles of the hotel until 945p. For a small city this encompasses much of the attractions/​sight-​seeing things. When we had to wait to leave, it was no more than 10 minutes. It was a little disappointing though to have to wait at the Candy Kitchen for 30 minutes.
Simply put, one of the best hotel experiences ever for me.

I stayed here for a wedding recently, and it’s a fine hotel. I don’t often (this is the first time) stay in downtown St. Louis, so I can’t really compare rates (especially since this was for a wedding block) or compare to other nearby properties, but this was nice enough.
They don’t have much of a lobby — it’s not obvious when you walk in where you need to go check in. It’s just a very unassuming desk right where you enter the hotel. So that’s odd, but doesn’t really matter. My room was large and comfortable, beds were nice (although, no fitted sheets, tsk tsk) and the shower had pretty solid water pressure. Everything I needed.
A couple rooms weren’t ready (I checked in with a number of other wedding-​goers) and in compensation, a very helpful gentleman opened the bar for us and comped multiple drinks for multiple people, including those whose rooms *were* ready. So I thought that was very nice. He even gave us recommendations for nearby restaurants, even though the hotel did serve food. So not just trying to make money for himself.
I also had breakfast the next morning, and while it was a nice little spread, it was on the high side for what I’d prefer to pay. But, downtown, captive audience, etc, I can forgive them for that.
Would I stay again? Sure. I’m not in hotels in the area often (since I have family nearby) but if I needed a hotel in downtown St. Louis, I would definitely consider this. Plus they have a loyalty arrangement with some hotel group that includes the First Hotel I stayed at in Copenhagen… where I would have made their top tier in a single stay. If only I would have signed up…