Menards

After ordering a «custom» front door I was informed I had 24 hours to call and make changes or cancel. When I called with updated dimensions within that 24 hours I was told that I could not make any adjustments as the door was already finished. They had gone off of standard frame dimensions and built the door to big for my doorway. When I asked to cancel, still within my 24 hour window I was told that was no longer a option because the door was already finished. How can you have a 24 hour cancellation policy if you are building the door in that first 24 hours?! After arguing for the store to uphold the policy they state to have I was told that my only option was to return the door but still have to pay for 25% of it. Complete bullshit. I will not be returning to this store for any of my future purchases. Very disappointed in the customer service of this company.

When this place 1^st opened I was excited because I was tired of the lackluster customer service experience at both Home Depot and Lowes but it’s obvious now the newness has worn off and Menards does not care about customer service. Home Depot and Lowes have picked up their game but Menards gets worse each time I go in. I went in to the garden section today and it was pretty obvious the cashier did not want to be there as she gave her instructions that were hard to understand since she looked in every direction but mine. You might be the biggest in town but you certainly aren’t the cheapest even with the rebates so the end game is that your customer service better be the best or Home Depot and Lowes gain back the market here in St. Charles County. Definitely disappointed with Menards.

Once again I got sucked in and not in a good way. Went looking for spring plants because their website and ads say new plants arrive daily. If so it must have been only 3 plants as most appeared heat or wind damaged. Ugh wasted the time so decided to go in looking for project pieces. Lots of great displays but told they do not stock any of them… again ugh. Did pick up 2 foam cushion pads for sitting or kneeling that appear to be a good deal at 2. for 5 bucks. Went to check out and plants that were clearly placed in one price area rang up a buck more each… that is when I remembered why I rarely shop there. If a business
make prices bar code only then signs should be honest and large enough to be seen. Well my bad for forgetting the store does this kinda thing. Won’t be back for another year or two again. …But the parking lot had plenty of open spaces!!!

Hoooooooly shit, this place is THE BOMB!!! Growing up in Detroit, we never had Menards – just Lowes and Home Depot. Forget the blue of Lowes and the orange of Home Depot; keep your GREEN in your pocket by going to Menards!
I suppose that to the people of STL, Menards is no big secret, so don’t mind me lol. Growing up, I was the weird kid that wanted to window shop at Home Depot instead of KB Toys (remember those guys? Anyone?) or Best Buy. Anyway, I stopped by for the heck of it, and this place is schweeeeeeeet. Imagine Home Depot crossed with Costco crossed with, I dunno, some sort of home improvement place even bigger and better than HD. Menards is in its own, badass category, I guess. You can buy everything from mattresses to fences to power washers to tampons to jeans at this place. Crazy. I was in heaven, to say the least.
And their prices are THE BOMB! I had recently bought some Reflectix insulation from Lowes (Home Depot didn’t even carry it) for $ 45.99 for their largest roll. Two rolls. Menards had it for $ 31!!! I was kicking myself, to say the least, as I had already finished my project and only bought the rolls two days prior. I’m working on a huge project at the moment, and priced a ton of items. WAY cheaper than Lowes and HD on those things, too! Thankfully I wasn’t too far in before I discovered this place.
The associates were super friendly, too!
Didn’t bother reading all of that? Here’s all ya need to know: this place is THE SHIET. Coolest store ever, with great prices, friendly associates, amicable shoppers, and a clean store to boot.

Great service every time I am in there. The staff in the lumber dept is very knowledgeable

I think it really depends on what you are shopping for. I was in the other day looking at plants and they seemed like they were pricier than Lowes, but then I saw a wheel barrow that was $ 30 which I thought was super cheap! I do like buying dog stuff there because it’s cheap and my dog destroys everything.

Menards is like a home improvement grocery store /​almost everything for home wonderland. And I’m talking inside and outside of a home. I literally saw an ad in the paper for how much it would cost to build commercial size: garages, Barnes, homes with Menards. This place is just awesome. Although, not everything here is a deal. I’ve found that there are some items particularly in the cleaning and even garden parts that aren’t as great as your local Walmart. But here’s the thing, Menards will definitely give you a lot more options. Well, you know it really even all depends and some of those Walmarts. I think it’s kind of cool, that they had this little grocery section going on in the back. I think the location of the grocery section is off, and that it should be close to the registers. I just like that they really had I’m was damn near everything. It made it a lot easier for me to find all the tools that I need for my job as a home inspector, as they did have are wider variety of tools compare to Home Depot and Lowes and Walmart. You know, I really don’t know what there really is to say about Menards because it is just so huge. You just get lost here for hours. To really utilize, and see all the benefits that Menards has to offer you really have to make a day of it. This may benefit you for break the bank. Either way it’s definitely a blast window shopping here. For the garden /​lumber landscaping area… That area is just way too big for his own good. Either way I love the store, I recommend coming here. I think what would make it much better is if it could offer furniture options. Like, what if they blended Menards with an Ikea? Would that be like an homeowners Disneyland?

This place is crazy. They have almost everything. I am confident you can build and entire house from one store. I spend about $ 4000 there to restore my bathroom and saved $ 10,000 over hiring someone to do it.
The only complaint is the «specialists» may not always know as much as you would like, but that’s what YouTube if for isn’t it?

This place has pretty much everything, maybe even too much stuff. But I like it and I also like that they carry things in store that HD or Lowes have to special order.
I also like there gun safe selection and cabinets for your kitchen.
Also they have 12′ sections of countertop when the other stores sometimes stop at 8′.
I haven’t been approached by a sales person while here but than again I hate when I just want to browse and get hounded and have to say I don’t need help. My theory is if I look lost, dazed and confused then approach me but otherwise I am doing fine.
The check out process is straight up weird but I guess it works because they have obviously been doing it for a while. But it just weirds me out.
They also have a massive clearance section that has some pretty good stuff for some pretty good prices and yes it is like a black hole you will get sucked in.

Pros: Selection, prices
Cons: Because it is so huge, you cant find anything… and good luck finding an employee that can help you. Most of them are clueless.
That being said, if you know what you want, and can spend half hour looking for it– this is the place to go. Its literally Wal-​Mart meets home depot.
Everyone is nice, they just dont know what they carry here. Oh, and I might mention, the old adage is true– you get what you pay for. Things are cheaper here because the quality is horrible.

Great Menards! Has a great selection. The store is very clean and the staff is very nice. They can answer about any questions you may have.

I got to rep my favorite store! It really has just about anything you would ever need. I love coming here for some more unique selections compared to HD or Lowes. Some of their lightning fixtures are my favorite I’ve seen, especially for the money. I frequent here a lot, and only had to come back once to have something replaced. When I did, it was quick and easy. I also love the fact that you can scan your credit card you paid with and reprint your receipt. Very cool idea! Love this place, and will be back many of times to come!

Absolutely terrible customer service from the slow and rude return counter, to the indifferent floor staff, all the way to the uninterested store manager.
I was treated very poorly throughout my numerous visits to this store and I will not be returning because it seems like the entire range of employees really didn’t like being there. Rude, incompetent, and unpleasant are the words that would summarize the folks that work at Menards.
Go spend your money at businesses that support you, give great customer service and have happy employees (Costco, Amazon) and avoid this store… you’ll be glad you did.

HUGE for the «Do-​It-​Yourself»
Menards seemed to combine a double sized Lowes/​Home Depot with a «General Store»
While I did not always find exactly what I wanted, the HUGE selection ranges from «value» to «WTF».
(Folding chairs include one for a 9 footer with 6 cup holders)
I bought a flexible rubber pail for «kicking the bucket» for $ 13 (pic).
A power assisted wheel barrel (pic).
Lighting fixtures, plumbing fixtures, hardware, building supplies, garden supplies (overall) I found very competitive pricing and HUGE selection.
The General store had good prices, but little selection. «Got Milk?» Yes, but only Prairie Farms brand. Want some clothes? How about a «wicking» Polo for $ 16 (pic)?
While I was asked if I needed help often… The overall attitude of the company is «do it yourself». From the checkout conveyor belt running away from the checker to a «self-​bagging center» (pic) TO the drive-​in & load it yourself lumberyard… Mernards is asking YOU in help keeping the price down.