ARS / Rescue Rooter Tampa Bay

We moved into our house less then 2 years ago, and it came with an ARS service plan for our air conditioner. We have had to use them 4 times already, including last night. Although I have had a small issue with one of their services… they always show when they say and last night our service technician (Denis S.) was exceptional. I think with any professional service your going to have your negatives or positives. it just depends on which wins!

Excellent service by a knowledgeable tech. We have a program that gives us two HVAC inspections per year. This program has proved invaluable as it has caught potential trouble issues before the heat of summer. Part of the techs job is to recommend upgrades and improvements. I understand that. These recommendations have been suggestions not hard sell. In all cases I seek a second opinion before saying yes or no.

BEWARE OF THESE GUYS. we live in a brand new house. they claimed that we needed to clean mildew in our HVAC and gave an estimate of $ 500. we spoke to the HVAC company who installed our AC. they looked and found minimal mildew and cleaned it for $ 75. ARS is an outrage.

What a great experience I have had while having my HVAC system checked and serviced by Stuart W. Stuart W. is an exceptional worker and very knowledgeable in the HVAC field. He is very customer orientated and goes the extra mile to explain things in a very professorial way. I would highly recommend Stuart W. to anyone who has any issues with their HVAC. I give Stuart W (5 Golden Stars).

Five stars isn’t enough for this team — Pete C and Billy F. I scheduled an appointment with ARS to replace my Air Conditioning System. They came on time, were very polite and professional, and talked to me about what they would be doing as the work progressed. Actually, I was amazed at what a great work ethic they both exhibited, and how much they liked working at ARS. That gave me more confidence in the product they were installing. They finished and cleaned up everything, packed up the trash, etc. and talked to me about what to expect. I was so comfortable with this experience – Thank Pete and Billie!!!

Dan S came to our rescue when our HVAC unit quit. Dan provided prompt, efficient and cost-​effective service.

Too bad zero stars isn’t possible. I’ve used ARS/​Roto Rooter for some years, mostly for plumbing issues. Purchased an $ 8400 a/​c system from them 8 years ago, no complaints there, system still works great. Have always been on their maintenance plan until about 18 – 24 months ago when I couldn’t afford the extra expense due to divorce. Noticed that when set at 74 in heat of day was running longer than normal and the temp was at 76. Called and went back on maintenance plan at the end of May, scheduled maintenance appt for June 5 between 8−12pm. Called at 9am to make sure we were confirmed. Just past noon received a call advising all techs were still on calls and rescheduled for between 1−5pm. At 5:30pm I called and rescheduled for ⁶⁄₁₁ between 8−12pm, but was supposed to be listed as a priority. I had my mom arrive at my house by 8am because I had vet appts, dr appts, etc. received a call from my mom about 11am that no one had arrived yet. Called and was told they had called me and left a message, but I didn’t have a call or vm from them. Was advised they had someone in the area and he would arrive shortly. Tech Bill arrived about 12:30pm. After being in my attic for over an hour and a half told my mom the plenum was off and thats why it wasn’t cooling as it should. I arrived home just after 2pm and he had just exited the attic. Tells me that I have half my ducts disconnected from the plenum. My mom caught this difference. He remained outside for another hour and half to 2 hours, doing nothing from what I saw (aside from talking to his trainee). So over 3 hours after arriving he presents me with an estimate of repairs totally $ 4004 plus the cost of a new circuit board for which no price was available. Stated he couldn’t repair plenum at that time as system would need to remain off to allow to dry for several hours.
Today I called Cool Breeze A/​C and Refrigeration, 813−571−4888, tech Kevin was at my home ahead of schedule, owner John arrived to make sure I was satisfied with service. Kevin stated the plenum was indeed loose, appears the ARS tech attempted to tape the exterior instead of attaching correctly and it had fallen almost completely off. The charge? For about a 30 – 45 minute call with repairs…$ 100. Advised of the prior estimate from ARS, they verified each item listed and advised no additional issues found. My home is now cooling nicely and I’m very satisfied.

I happened upon ARS after having an emergency arise with our A/​C unit. Within two hours of my phone call, a technician (Fred H) arrived. He was polite, knowledgable, and very helpful. Without trying to sell me a new unit, he showed me pictures of the problem in our attic space, described how he could mend the situation without replacing the unit, and explained everything thoroughly. Because we had problems with this unit before, I told him I’d be interested in replacing the unit. He called Tim, who arrived shortly after. Tim went over options and different price points with me. He took his time to answer all my questions and made me feel very comfortable that the price I was paying would be worth the investment because of all the protection options that ARS provides (i.e. service plans, quick response times, money back guarantees, etc). The very next day, two technicians arrived at our house to install our new A/​C unit. Chris C and Hector V were very polite, hardworking, and friendly. Within 24 hours of our emergency, we had a new system put in and were on our way to having cool air once again. Tim even followed up with me after the install to make sure that everything went smoothly. I would recommend ARS to everyone I know because they are very reputable, honest, and fast. I am a happy, satisfied customer. Thank you to Fred H, Tim S, Chris C, and Hector V for making my stressful situation as smooth as possible.

Worst company experience I have ever had in my life … Don’t waist your time trying to schedule an app with them. Scheduled 2 times and was guaranteed that they would show up and nothing. They did not even bothered to call and say they could not come. Unprofessional and unreliable!

I woke up to my bathroom flooded! I managed to get the main water valve shutoff. I then checked yellow pages for a plumber. The ad for ARS jumped out at me, as I have used them in the past and was completely satisfied with th service. After calling ARS, the kept me updated on the arrival time of the tech. Michal arrived on time and upon assessing the issue, immediately went to work, all the while answering any questions I had. Michal was very knowledgeable, courtesy, and took great pride in his work, thoroughly cleaning the area after he was done.
I recommend ARS to anyone needing pluming service. The service you receive is second to none. Thanks Michal again for the excellent service. ARS is fortunate to have you as part of their staff
Alfronza Haynes

If you want to maintain a healthy blood pressure, do not deal with these people. This has to be the single most unorganized business I have ever dealt with. All they care about is making a sale. Once they have your money, customer service is virtually non-​existent. And whenever they get a negative review, they reply with this bogus copy/​paste response