Lumber Liquidators

Bought a beautiful solid maple grey stained floor and had it installed by the installers they use and recommend, Diversified Flooring. After installation I noticed gaps between boards and installers blamed flooring manufacturer, then a large section had to be pulled out and redone, then the floor started to warp and crack, then the floor started to come up in areas. Lumber Liquidators pointed their fingers at the installer, Diversified flooring pointed their fingers at the humidity level of the house and then hired their own inspector to come out who was not qualified and reported what they told him to. We had to hire our own inspector to figure out the problem and final report says its a low grade material and issues were all do to a very poor installation and using the wrong material for the vapor barrier. Now neither Lumber Liquidators or Diversified flooring will address the issues or even respond now. I have $ 10,000.00 worth of flooring that has to be replaced within 6 months. Now I have to hire a lawyer and sue to get any restitution. I would stay far away from Lumber Liquidators and Diversified Flooring. I did not check them out unfortunately and now see that the Better Business Bureau has them flagged and appears I’m not the first one to get ripped off by these guys.

Our experience here was mixed. I had chosen bamboo flooring somewhere else that didn’t deliver and was further away. My fiancée decided we would look at LL. In the showroom we had a competent but, perhaps, newer young man assisting us. He had good customer service skills and was not hard sell. He recommended some other choices, went to get samples, etc. for us. We made our decision and started to check out.
I had calculated how much we needed using the sf + 10% rule. On the computers they apparently also have a calculator. The young man reminded us of other things we needed. They do have a limited amount of underlay, so of course, we ended up with top of the line. They figured we wound need transitions at each doorway, etc, when we really only needed where they floor met tile work (in our house). My only moment of unease in store was when I asked if I could use a floor steamer on the bamboo. The young man said he thought so, while a more seasoned (but less professional) man said absolutely not, so I was glad for his intervention, although a little embarrassing for young salesman. We were told a couple of times, an unopened boxes of flooring or underlay, transition pieces could be returned. No time was specified. Another plus, was we could pick out new baseboard and quarter round at the same time, but I wish the young man had reminded me of the fact that the longer pieces would have less joints. Shame on me for not remembering that rule, especially since it was being delivered.
Jump forward a month or so. Finally, after a few delays, floors are in and we have almost 5 rooms of underlay, all but two boxes of transition pieces and 14 boxes of flooring left!; over $ 1000 in materials left over. I called before we lugged them back to the store. The man I spoke with said, too bad I was about 1−½ weeks outside of the 30 day return period; try selling on Craigslist. Nothing on our renovation has gone on an exact time schedule, and I doubt most, especially DIY’ers do. I totally understand the need for a return period, and the 6 months return period I got on my tile seemed overly generous. However, 30 days in construction seems woefully inadequate. 60 days seems sufficient. While selling on Craigslist may seem the answer to the store, you will take a loss. We might get half of original cost, if we are lucky. The floor looks beautiful, until you notice the tiny scratches from where someone walked off the protection we put down for follow up work. I am not certain what the 30 year warranty is supposed to cover now. Spend a bit more time checking out length of return policies and reputation first. In the end, I don’t think we saved money going to LL.

We bought a nice laminate floor from lumber liquidators. The floor was easy to assemble and put into place. The staff was very helpful as I had never installed a floor before. I would definitely consider buying a floor from them again.