MyEyeDr.

Really enjoyed my visit. The doctor was very quick and professional. The gentlemen that helped me pick my glasses was very friendly and honest. He was afraid to state his opinion on what frame fit better either which was nice!
Frames ***weren’t**** even a leg and a arm how people claim they are!

SCAM ALLERT!!! This place is a total joke!!!
The following review is from my experience at the Stafford VA location: Do not trust these people with your eye care! The doctor didn’t have my contact RX in stock so she sent me out wearing a set that wast my RX! Seriously? I drove here, but oh go ahead and get on the road with the wrong RX. That’s just poor judgement and irresponsible. Then they set me up with a sales rep where they try to pressure you into buying glasses on the spot. The rep didn’t understand my insurance plan and kept telling me things that were wrong. Really this place is a joke and you’re better off trusting Walmart with your vision health.

Great ophthalmologist, over priced frames
Dr. Kwok is fantastic. The facility design places too much emphasis on selling frames and not on the testing areas. the pre test are is cramped and messy. Waiting areas need to be separated from the contacts station, so unless you like watching folks struggle to put in contacts for the first time, move to the back waiting area.
The prices charged for frames is very high compared to various on line alternatives.

Dr kwok was GREAT very attentive and explained everything very well. Highly recommend the optometrist… Now you can get the same or similar glasses or contacts at any other place for half of what is pushed on you… I left after looking at frame cost and went and got the same frame for half the price… I was amazed when in found the exact same frame for half the
total price for glasses and frames was less than the frame alone here… I would come back for the optometrist but would probably try to find a place where I could get the total package good doctor and good price for frames and glasses.

Always great service. Dr. Kwok is always a great person to deal with. Alex helped me with selections and was very patient and courteous and not pushy.

Great service! Dr. Kwok was very professional and attentive. I felt very confident after my exam with him and was satisfied with how he explained the slight change in my prescription. Amy was great as well! She was very pleasant to work with and had great customer service skills. She further explained my prescription, she went over several options for me, she read a prescription for a different pair of glasses for me, and she was just overall helpful. I would give ⁴⁄₅ stars for the customer service alone and the staff at this location but their frames are very expensive that’s the only thing that keeps me for giving them a perfect rating.

I had a 10:30am appointment, and showed up at 10:40. They had already canceled my appointment and put me down as a walk-​in. They just keep saying «we can’t guarantee your wait time» (as if there would have been a guarantee if I got here 10 minutes earlier). I’ve now been sitting here over an hour. Almost ready to give up on this place.

Dr. Kwok is very good! Shelby the manager always takes a lot of time with me to help me pick out the perfect pair of glasses. I had a situation that I was not completely satisfied with but Shelby and Michelle and crystal took great care and time to make sure I was happy with my purchase. I highly recommend this establishment. Good service. Home town feel. I do suggest you make an appointment if you don’t want a wait.

I like this place and I don’t really like the eye doctors at all. However, I think like some articles have same they need to work on the front of house. I don’t like the person who did the beginning part she didn’t explain anything and she was rude. I was nervous and she was mean about it. I never had the poof of air because and she was not explaining anything. However, the doctor was AWESOME he was very nice and explained everything. The lady at the front doing the glasses was not very either. She didn’t tell me some were on sale for first time customers but she was trying to get me to buy the more expensive kind.

Really feel like I overpaid for a pair of «computer glasses.»

Great service, JACKED up prices:
I ended up paying the following:
Insurance had a 15.00 copay
60.00 box/​contacts generic brand — 4 boxes (30.00 per Acuvue box for astigmatism at walmart)
40.00 for a pair of glasses with the anti-​glare and special thin glass. (Talked her down on price big time. Originally, it was 90.00 for just the glasses with no bells and whistles. I told her I could get them for 8.00 online at zeni optical and she went down l really quickly!)
27 for a stupid retinal picture– YOU DONT NEED IT. I was told later that they do it in the normal check up ANYWAY and it takes 2 seconds of their time to to take the darn thing.
70 for a «contact fitting». Yeah… Okay…
The total came to 392.00 and I FLIPPED out. I paid a total of 80.00 at walmart for the same service last year without glasses. When she realized this, she gave me a 40% off discount on the contacts and a free pair of sunglasses.
Still paid $ 270.00 however and was quite pissed off because of the shady price drop!
So I had a TON of red flags at this visit. I got «discounts» when I raised a fuss. They don’t tell you the cost till the last second to see what they can get out of you, then they bargain to get as much as they can. It’s all bull sS$$$$”.

These are my first pair of glasses so I honestly can’t speak about prices. I didn’t feel like I over paid, but I really don’t know… ignorance is bliss.
What I can speak of is the friendliness of all the staff. Every person I dealt with was nice, and extremely helpful.
Having zero fashion sense I asked several staff members their opinions and I could tell they actually cared enough to give me their honest opinion.
The last thing is very important. My eye exam appointment was Thursday, I needed the glasses quick because I have a class I’m going to on Monday. Guy, my adviser, was able to put a rush on the glasses and have them ready by 2pm Friday… First impression for me, I’m extremely happy and impressed.

IF JACKED UP PRICES ARE NOT AN ISSUE, THIS SHOP IS FOR YOU!
I’m going to echo the sentiments of the other reviews by simply stating that the Doctor was great! The office staff was really nice and provided a great service, even after discussing insurance coverage. **One point that needs to be made before the rest of my epistle is simply this, this particular office is in business to make a huge profit, whether paying that profit to their employees in the form of a bonus or otherwise, they are more concerned with the price you pay than the relationship they build.
The issue we had was the cost, even with insurance it was so much higher than just about any other shop. They charged us $ 60 per box of contacts, our insurance covered two boxes, our out of pocket cost was $ 120 for two boxes of contacts. Checking with other optical shops in town and online we found that the average cost per box ranged between $ 24-​$ 35 a box. Up and over that, after speaking to my insurance company about suggested retail charges in our area, we found that the shop also charged the maximum for anti-​glare on glasses, and 150% of suggest retail on polycarbonate lenses. They offer a pair of sunglasses if you have insurance and are willing to pay their prices «extras» up and over what the insurance company will cover, whether that be glasses and/​or contacts. Once we decided to have the two boxes of contacts covered by insurance and purchase the others on the internet they abruptly requested that we return the $ 19.99 pair of sunglasses.

11÷15÷12
Follow up: after 3 failed pairs, did not get the contacts; opted for glasses instead, they are ok, although today their nose pads started falling apart, (Nike frame # 8063); Shelby was relatively helpful, but the doctor involved never apologized, and tried to avoid dealing with me altogether; most staff was ok, others rather obnoxious, (esp. the tall caucasian blonde with long hair), even before they greeted me in the store; not sure how to read this behavior, arrogance & delusions-​of-​grandieur, or severe stress to perform that overwhelms them? Either way, it DOESN’T LOOK GOOD!; mind you, I met some of these people for the 1^st time during my consecutive visits; most staff tried to stay cool, once they found out who I am, (when I arrived in the store for 3^nd, 4^rd & 5^th time, and I guess, they read my «profile» on their computers);
I will attempt to fix my new eyeglasses’ falling apart nose piece tomorrow, will keep all posted as to this outcome.
Re: «by appointment only» survey, which popped out on the bottom of my page as I’ve been typing this; their «walk-​ins-​welcome», is not exactly so, every time I tried to call to be seen, they insisted on making an appointment, & when I could not pinpoint the time of my arrival, I was warned, unenthusiastically, «then you will wait, if there are other appointments before you».
11÷16÷12
nose pads exchanged in less then 5 minutes, actually good service today! Congrats MyEyeDr, that was an improvement.

The optometrist is friendly and professional. No problems there. The service reps at the front are untrained and clueless. They messed up my glasses order AND my contact lens order. I would not return, even though I got a great deal on a groupon. It’s a shame though because good doctors are hard to find. Too bad the front office messes it up for the doctor.
Update: I was wrong about the doctor. He kept pushing me to a certain brand of contact lenses. Even though I told him I’d been wearing the same brand for the last 15 years in a row with no problems, he kept pushing me to a certain brand. I agreed to try his brand, but I hated it and when I called to switch back, he tried to force me to get a different type of lens by the same company. It was extremely irritating and a serious waste of my time.
Picking up my prescription was an hourlong ordeal. I had to wait for someone to write it out, then they wrote it out wrong and I had to wait some more for them to check with the doctor. I had to drive back twice for the prescription. Also, they ordered the wrong glasses for me. They told me they had no record of the correct frame model # and the only way I could get it corrected was to come into the store every few days to see if I could find it on display. Are you serious? Absolutely unbelievable incompetence. I wouldn’t come back here even if it were free, and I love free stuff.