Stanford Federal Credit Union

These guys are amazing. Their deposit rates are among the best in the market (better than all the big banks). They have low or no fees for most banking tasks (wire transfers, secured loans, mortgages, auto loans — I’ve done /​applied for all 4 with them).
I would not recommend them for international wire transfers but I will definitely recommend them as a place to put your money and maintain a banking relationship for the long term. They are also exceptional at working with new immigrants /​new visa holders coming to the United States. They have special deals for Googlers, FB’ers etc. Every single person who has opened an account here has been happy [15+ friends to vouch for this after 4 years]. Most new accounts are opened by word of mouth from referrals. I recommend them without hesitation to everyone I know (my preferred branch: University Avenue, Palo Alto).
[Don’t forget the $ 50 referral bonus for you and the referee; get referred.]

Great bank so far for me. All the employees here are very helpful and nice to deal with. Last time I went in, they had free cookies and fruit for everyone. They also have a raffle you can sign up for.

Medical center branch provide great service to me, if you are looking for a cu go there, the staff is wonderful, and the manager provide personal service which bank don’t anymore.

Glad to see that someone as SFCU is now monitoring Unilocal.To their credit, closing the account was fairly painless and I give them an extra star.
But the platitudes given by SFCU’s manager do not excuse the practices that are outlined in my initial review. The dormant account fee is simply a scam no matter whether or not it is written in the 57 page/​8 typefont account disclosure document.

I have been banking with Stanford Federal Credit Union for over 10 years. The online banking and bill payer services are excellent. However, I am not writing this review for that. Its SFCU car buying loan officer that have been unprofessional and untimely in dealing with my car loan process. I purchased a car last week from a dealership in southern California. I put a large deposit down, so the car dealership allowed me to take possession of the car and gave me 5 days to have SFCU mail the check for the remaining balance from my pre approved car loan with SFCU.
On that same day I called and emailed the loan officer to inform her of the car dealerships address and their contact person to mail the check to. The loan officer says she will contact the car deanship just to reassure them that the check will be sent. She never does…
I sent in the final paper work on Friday at noon, of which I email and then I called the loan officer also and left a message on her voice mail, just make sure that she processes it that day (which she agreed to do just the day before). The loan officer calls me a 5:05 pm and leaves a voice mail. saying she has not got the email and she is heading out the door for the weekend. The car dealership calls me upset (and I don’t blame them) for information as to when the check is coming and I have to inform them the best I can do is Monday (which is the 5^th day) and apologize on SFCU behalf. I shouldn’t have to do that, and that is why I write this review.
I faxed the final paper work (since email isn’t working for her) on Saturday. Day 5 is coming this Monday. I just hope my loan officer makes it into work before 2 pm, like she told me she did, last week. Wish me luck… epic fail in my opinion of SFCU car loan service…
—-UPDATE—
Called on Monday, my car loan officer decided to take the day off and not come into work! What makes it worse was that my car loan officer decided not to pass my case to another cowoker. Even though she knew this was time sensitive material. I was so hot! After speaking to a manager we were able to get the check sent out to the car dealership. Only after I had to resend in all, and I mean, all my paper work!!! The new car loan officer was great, in the future, if your loan SFCU even hints at giving you the run around, ask to switch!

I have been a member of SFCU for about 7 years and have nothing but praise to share. On more than one occasion SFCU contacted me to warn me that my account was in danger of being overdrawn. I was able to transfer funds to cover the balance with out being charged a fee. On another occasion I was having problems with DMV, they lost my payment for a parking ticket which resulted in the DMV putting a hold on my car registration, SFCU staff investigated the entire incident for me and solved my problem. I shutter to think how many hour I would have been on hold at the DMV! The staff is always polite and helpful. It really is a company that works for the customer. Thumbs up!

I alway prefer to go to ATMs or use online banking when I can, but I can’t say enough about how helpful everyone at this brach was when (gasp) I had to speak to an actual human being about my finances. I have been highly pleased with SFCU itself (they have even reimbursed me fees even when it was my own stupid fault), but this branch just has the nicest people ever. Their hours (they open at 7:30am on Th/​F) are a lifesaver for people who don’t want to leave work to go to the bank and I have always been in and out in record time. Yay for a bank that does actually feel like it is there to help you!