Greyhound Bus Lines

When you call the toll free number, you can barely understand anyone, as they speak terrible English and are no help at all. Will not use this company again.

I helped my 72 year old mother buy two tickets for her brother and his wife to travel across country who are also seniors, then comedy ensued. Tickets were fully paid for they drove 20 minutes to pick them up from the local station. The people at the station gave her a hard time. She knew the secret password and had ID but was unable to produce a copy of the email that was sent to her. So they wouldn’t give her the ticket. All I can say is LAME. They returned home frustrated and called my mom. My mom doesn’t know how to forward an email so I had to log into her email account and forward a copy to her brother. Another trip to the local station 20 minutes away and they tell them that they are going to cancel the ticket because they don’t have a pickup that day. So instead of helping them get new tickets they tell them that my mom needs to book a whole new trip on a different day. They said because the tickets were not purchased by them they couldn’t make any changes. So they drive home again very frustrated and call my mom who calls me to complain.
Lets keep in mind that all of these people are over 65 and the tickets have their names on them. Lets also keep in mind that Greyhound charges and extra $ 18 for a gift ticket fee if you are buying tickets for others. They have gotten paid and gotten paid extra to help these people and they are no help at all.
All I can say is stay away from these fools. You can get a plane ticket for just a little more and be much more happy with crappy airline service. At least it won’t take you 3 days to go across country.

Ahh, greyhound. I’d estimate maybe ¹⁄₃ trips has something odd, unexpected, or just plain ridiculous happen (the bus gets lost! the headlights don’t work and you are stuck in some podunk town waiting for a replacement!)
I spent many a weekend going back and forth to visit friends and family on these buses. One winter break there was a volunteer group giving away snacks to all travelers. Once I also met a group of prisoners on their way home to Philly.
The odds of something ridiculous happening are proportional to how much time you spend. A two hour trip between here and Harrisburg generally is OK, will be filled with other students (not the usual crazies that tend to ride Greyhound) and will generally be on time. Occasionally they oversell tickets so you will be forced to stand in the aisle the whole time or just have to go the next day (so if you are going home for the weekend, you are effectively screwed).
The employees here were not rude, the station itself a little bare and a boring place to wait. Still it sure beats walking!