Joel Confer Toyota/Scion BMW

Working with the Joel Confer Collision Center was an absolute nightmare. If you need to have your car repaired, I beg you to please save yourself the stress and wasted time and go to a shop where the employees are polite and actually know what they’re doing. In August 2011 I was rear-​ended, which resulted in some pretty significant damage to my 2011 VW Jetta. Since this was the first time I was involved in an auto accident and I was not familiar with the repair centers in this area, I took the recommendation of my insurance company to have the repair done at Joel Confer. When I brought my car to the shop, they assured me that the car would be repaired to look like new (at the time of the accident the car was only 90 days old!). They estimated it would take at max 5 weeks to complete the repair. They also informed me that they would contact me with updates about the repair. Instead, I ended up calling them regularly to get information and eventually, about 8 weeks after starting the repair, they finally called me to come pick it up. The next day I discovered that they had failed to repair the trunk latch that was bent/​jammed in the accident, which made me suspicious so I started looking over the other details of the car. It turned out they must have slapped things together in a hurry because the interior liners inside the car as well as inside the trunk were sticking out of the trim in several places. They also scratched the paint on the driver’s side door. The lid of the trunk was mounted noticeably crooked and the rear passenger-​side door wasn’t adjusted properly so it hit the seat every time it was closed. They also forgot to replace a sensor in the trunk for the keyless entry system. I immediately called the collision center to request that they repair these items properly and was told I could bring it in a few weeks later. After several more days in the shop, they said they were finished and that I could come pick up the car. When I went to pick up my car, I discovered that they had not even touched the crooked trunk latch and instead they claimed it was crooked due to their «welding error.» When I tried to argue with them that I had brought the car to a professional shop because I didn’t expect to see «welding error», the employee was very rude to me and said there was nothing he could do about it. I also found that they had not done anything about the keyless error message that was coming up or the fact that they doors weren’t unlocking properly with the key chains. When I brought this up, the employee’s response was «we don’t have a way to read VW error codes» «Do you expect me to take time out of my day to drive over to VW to have them fix it?» To this I answered, «Yes, that is what you are being paid to do.» He then told me that if I wanted to leave the car with them for a few more days, he could look into the keyless error problem. At this point it was already December and I was really irritated so I called the insurance agent to ask for her advice. She told me that I should call the VW service center to see if they could check out the problem and that she would meet me there to address my complaints. I ended up having to have a new sensor installed at the VW service center (because the Joel Confer people apparently didn’t even realize it was missing). The insurance agent also took photos of the trunk of my car as well as the trunk of a new Jetta on the VW lot and submitted these to Joel Confer as evidence that they had not properly attached the trunk lid. They eventually re-​adjusted things but it still doesn’t look 100% aligned like it did when I bought the car. In total the insurance company paid their business over $ 15,000 for the repairs to my car, which one would think would be a good incentive to do a good job. What I conclude from this experience is that Joel Confer Collision Center really doesn’t appreciate your business and you are better off taking your car somewhere with reliable staff and good customer service.

There isn’t any service after the sale here. Bought a used certified Toyota from them and had made two appointments for service. Told them I would pick the car up after I was done with work. So I get done with work and go to pick up my car after being at work for 9 hours and they told me that they haven’t had the chance to even look at the car. My car was in the same parking spot for 9 hours at their dealership even though they told me that they would have the car serviced before I was done with work. Then they had the nerve to ask if I wanted to reschedule. Of course I said no, after being burned by them twice who could blame me. Ended up taking the car to another Toyota dealership.

I’m no stranger to Toyotas and it was time for a new one. Confer is right around the corner and since these days, you marry the dealer when you buy the car, I figured it was good to live close. My sales associate, Mr. King was easy to deal with. He knew the cars, knew the features and made the transaction as painless one can given the size of the investment. There was no pressure. I’m pleased with the car, pleased with the way my wife and I were treated and wouldn’t hesitate to recommend the place should someone ask me. I wish the service dept. would open on Saturdays.

The Toyota service team at Joel Confer’s is incredible. I am greeted by name at the dealership, treated kindly, and always feel I’ve received nothing less than top of the line quality service on my car. The service department is honest and efficient and I really appreciate their dedication to customer service and great work — I am continually impressed by this place. I always feel confident leaving my car in their hands.

I bought an SUV from Confer Toyota in State College, over two years ago, and I can still feel the bitter aftertaste in my mouth. The car salesmen are a bunch of white, middle-​aged frat boys (all of them were men when we were there). I never felt treated with so much disrespect in my entire life. There I was, a university professor who was buying a $ 40,000 vehicle and paying in cash, and, still, I caught these immature men making distasteful comments behind my back, because I was born outside this country. Was my accent so funny? Was my ethnicity so contemptible for them? In 25 years in the US, this is the first time I caught people, adult men, laughing and joking behind my back because of my ethnicity. I would really never go back there. The salesmen who work at this Confer Toyota are absolutely appalling, beyond the pale.

Couldn’t even get a appointment there. I was trying to call to make a appointment, put me on hold three times, each one for 10 mins. They kept asking me what I was saying because they weren’t even listening to the phone, I repeated a same sentence three times. Horrible costumer service, not polite at all, treated me like shit. They made me really mad.