Enterprise Rent-A-Car

i very recently rented a car here to attend an event on Staten Island. They are one train or bus stop away from the ferry if you don’t want to walk. The only con is that the lot is very small, so there may be some tetris involved in getting the car out. That aside, the customer service was remarkably efficient and friendly, and they drove me to the ferry when I returned the car. The car I had was brand new and in great condition. The price was very reasonable. I would easily rent from here again the next time I need to be on Staten Island. Thank you, Enterprise, for making a difficult day a lot easier!

Great prices and the guys who work here are very helpful.

I made a reservation via Hotwire for a standard car and didn’t realize this was such a small location. I thought we would be able to choose from a selection of cars, but they were all out and could barely fulfill my reservation. The staff was completely polite and helpful (thank you!) and check out was quick and easy, but the car was covered with bird poo and the rims of the tires were all bent out of shape, there was only one car and it was a compact car. In the future I will book through the airport in the hopes that they have more cars available and take better care of them. However, again the staff was helpful. Oh and also, they do not have EZ pass as an optional add-​on here!

These guys are not amazing but like the twenty steps after that. Completely over-​exceeded my expectations. The car was an amazing piece and driving it was a pleasure. The service, the cost, the help and just every single detail with these fellas have made my greatest experience during my visit in NYC.
Thanks again, will pick you guys again no questions asked!
Highly recommended to EVERYONE!

Horrible experience with my last rental. I went to pick up the rental and the location had no cars. My appointment was for 9am and I had to wait till 10:30am to get a vehicle. I was driven to another location to pick up my rental in a cargo van. I was to at the other location that since I purchased 5 days of rental that I get the other two left in the week for free. This is a scam. My rental was originally from Sat at 9am till Weds 6pm. The two extra days that’s given free would have allowed me to return it Sat evening. However enterprise does not stay open past 1pm on a Saturday which I wasn’t made aware of until I tried to return the rental Saturday evening. Sunday all rental locations are closed but they still charge this day as an additional day of rental. So I ended returning the rental Monday evening after I got out of work. I just made it to a location near me in Tottenville. The agent listened to the events leading to that day and told me I would not be charged for the inconvenience and that the original rental location would reach out to me to go over the final bill. I never got a call from the Bay Street manager. However I did receive an email with receipt and grand total of just under $ 800 for one week and two days of rental (It was actually three days see they charged me for the Saturday I could not return the rental because they close early). My original rental was for about $ 260 plus the insurances. Which I regret getting because those free days I was also charged for on the insurance. I feel like knowing that as a company you started off wrong with you client by not having reserved product available at the time slot you have them, they should of at least reached out to me and asked how my rental experience was. Honestly going forward I will not use Enterprise for my rental needs and I will spread the word of the scam they are running because I have never been treated with such disrespect to be lied to in my face by a company I used many times in the past.

They are conveniently located for me, but. The car was dirty on the inside, windows and doors. Instead of giving their customers what would be better for them Enterprise nickels and dimes you on all of the insurance options. I guess nothing is free anymore, not even roadside service.

My husband and I have rented from this location many times. The customer service is exceptional. The staff is courteous and tries to please. The car inventory is usually at a minimum. Reservations are always honored, however you don’t really find much of a selection. I took one star off just for the reason that a couple of times the car we got is not clean. I don’t mind if the car isn’t shiny or waxed, but finding a dirty tissue in the side pockets and a sticky chocolate wrapper inside simply shows a lack of care. When situations such as this happens I made sure I tell the staff and they always make amends somehow, which proves their excellent customer service.
Overall, I will recommend this place.

I have had some issues in the past but the staff here honestly go out of their way to accommodate. The staff are always professional and polite. The car selection is nice. Occasionally, my car could use a better wash, but overall it’s the best spot to go in the area by far. I will definitely be using Enterprise again and they have the staff at this location to thank for it.

I love this Enterprise location. Living in Battery Park City, I often take the Staten Island Ferry and rent cars from this location. Not only does it usually save me a few hundred dollars off my rental, but the staff at this Enterprise is incredibly helpful.
The last time they asked if there was anything else they could do for me, and I responded, «Ya, open up a branch this great in Manhattan.» I love these guys and you will too.