Royal Cucina

I’ve worked in this area for two years now and I’m always looking for lunch, so today I reluctantly placed an order for hot pastrami and the sandwiches were utterly ice cold on delivery — they mentioned it would be an hour to move the sanwiches the half mile or so to my firm from their ovens, but theres no excuse for fourty dollars worth of cold soggy sanwiches. Sadly, when I worked much nearer to Royal Crown, I’d go over in person, and the service, frankly, is even worse on premises than the delivery; the people working there must think they are selling clothes in Armani on Fifth because it appears as though even so much as taking your order is beneath them. After giving this establishment about 20 chances to do a good job on delivery even ONCE, or to even get me ONE lunch across the counter in an efficient and friendly way, I have to put them on the NEVER AGAIN LIST, and don’t even dream of getting a delivery out of these people in a reasonable timeframe. No matter how good the food may or may not be, the horrible (HORRIBLE) attitude of the employees, along with mcdonalds quality service, have me ready to go throw this sandwich right in the owners face. NEVER AGAIN.

I don’t even think they deserve one star. I used to order 3 – 4 times a week, every week until things drastically changed. First of all, the older woman who works there is extremely rude. Then when I would order to be delivered, the food was seriously lacking. I always ordered orecchiette with broccoli rabe with grilled chicken. More times than not in the end the pasta was not fresh. It’s easy to tell if pasta was cooked early and left to sit for hours and then used later. I also always ordered a large house salad with grilled chicken. In the end half the ingredients didn’t end up in the salad.
After about 6 months of not ordering, I happened to stop there yesterday to order a large house salad with grilled chicken. When I got home and took it out of the bag I noticed there appeared to be only half a salad in there. I ended up putting it in refrigerator and didn’t get to eat it last night. Today I went to eat it for lunch and what I found was a soggy bowl of saturated mess with so much water in the bottom. It’s obvious that it had been frozen at one time and they just threw the chicken and mozzarella cheese, roasted peppers and grilled eggplant on top. The only thing that was edible was what I just listed. In the past I would order he salad and be able to save half for lunch the next day without any of the greens being soggy but in this salad, the green peppers, onions, tomatoes etc were saturated and mushy. $ 15 for half a salad that was mostly inedible is a disgrace. But I giess the owner will never see these reviews or ever try to correct some of the complaints. I wish there was a way for me to post a picture of this salad so everyone can really see what I’m talking about

Horrible service. Delivery driver actually said to my little brother, who I made go get my food, «no tip?» Thank god he didn’t ask me that because that would have been a problem. Meanwhile I had the tip put on my card over the phone. Food is great love it. Tuna panini is my favorite. That driver better never come back to my house. Because his ass will be grass. And to the older lady who rushes me off the phone she sucks too. Thank god for the food because the service is bad bad bad

Food is amamzing… that being said it is over priced terribly. We ordered to our job one time and the deliver guy was confrontational. We made him wait 2 mins while we got money and he started yelling at us that he has other deliveries and we can’t make him wait. He was an angry rude older man. None of us at the office ever ate there since. Food is good but customer service in every regard is terrible.

Worst hamburger ever! Over cooked! Instead of one medium done burger there were three very over done skinny little pieces of shoe leather. After picking up my order, I called mostly out of disbelief, at the complete poor quality and was told «that is just the way it is». No resolution offered. Never again, not for over 11.00. Way to make a person feel that my opinion and my business are unimportant!

Ordered Fried Calamari that wasn’t bad except in the box it was delivered in was the kitchen dupe the person who packed it left inside so it was soaked and stuck to the food, so half the order was ruined. Also was ordered 2 orders of Penne Ala Vodka, 1 With Chicken. Both had practically no sauce dry as can be and the 1 with chicken was a joke you had to search for the chicken if I tell you there was probably 4 – 5 slices of chicken I was in shock. Anywhere I had this order there usually peas in the order, NOTHING. Just Pasta that was so dry, when delivered you would think there would be a couple of pieces of Italian bread, not a slice. This is after spending $ 43.00,NEVER AGAIN

I think the food here is great. The mozzarella and the grilled eggplant are phenomenal… The gooey balsamic dressing is delicious, I could drink it. The bakery is great too– the bread is fantastic and bakery items are yummy. Love the outdoor seating.
I am big on customer service and I feel that this place is lacking. I cater lunches all the time for work and every time I call Royal Cucina, I ask for basic things like wraps and sandwiches and the girls put me on hold at least three times during the convo to ask the manager. Shouldn’t they be knowledgeable about catering items? Then someone else picks up and starts taking my order all over again. At times, they are rude to me and the orders are not correct.
The worst part of this experience is the grumpy, miserable, nasty delivery man. I’ve accidentally given him the wrong floor number of a building and he walks in yelling at me and the staff of my clients.
I let the manager know & she basically said she’s gotten complaints before and that’s just the way he is.
I will never order food to be delivered again. When I spend $ 200 on a lunch, I should be treated like a respected customer.

I’ve only ever ordered pizza from here and it is probably the best I’ve ever tasted. The cheese is so fresh and the crust is fantastic. The sauce is delicious. I don’t know about anything else at this place, but their pizza is superb.

I used to love the heros from this place but not anymore. Manager Jackie is very rude and nasty. My roast beef hero was all hard fat that I couldn’t even chew as Jackie told me that there was nothing wrong with their roast beef. So I guess I’m a liar and will never patronize their establishment again.