LensCrafters

Excellent selection of frames. Excellent service. Friendly, efficient, qualified Dr’s. I’m a consultant who has had to purchase my own benefits for the past 20 years. I finally broke down and purchased dental/​vision coverage via BCBS. I was so happy that the employee’s here helped me navigate how to use my vision coverage. Insurance of any kind these days can be so confusing! I had an eye exam, a pair of clear lens glasses and sunglasses all together at a cost of $ 667.00 — pretty good considering all that I received.
I loved the selection of frames. The employees, Sue & Maryan, were so patient and helpful when I tried on pair after pair of frames.
I was shocked to discover that both my sunglasses and my clear lens glasses would be available for me to pick up four hours after I ordered them. I live close by so I came back in four hours and sure enough they were ready and fit perfectly.
Very pleased and will return for more fun frames next year.

Unexpected but great experience. Stopped in to just check the place out, normally I would avoid chains and go local, but after my last optometrist, wanted to take a look. Was greeted quickly and got my questions answered. the selection of glasses was massive and matched the manufacturer’s list price, which other stores I checked out do not. Henry Ford OptimEyes was 30−40% above the list price, which seemed crazy.
Dr. hunt gave a very thorough eye exam, far better than my last one. Took time to answer questions and made sure my concerns on my previous glasses were considered. The prescription appears to be dead on, not like my last one from ExpertEyes in Washington, MI. Got the same glasses for considerably less, with an accurate prescription and warranty. Would not think a mall placed office would be good, but it was. With my constant travels, having access to help anywhere will be a bonus.
My only concerns they were not totally clear that they were not in the VSP network, so even though it was cheaper than my previous experience, it was a bit more than it could been. Would of been 15% cheaper at a fully participating VSP location, but again, cheaper than ExpertEyes by more than 20%, with a better exam.
The other concern is with the warranty, by design through insurance, I should expect to use the glasses for at least two years, but the warranty is only one year, doesn’t make sense.
So if you do not have VSP for your insurance, I would very highly recommend.

I live in Chicago but came back to Michigan for my brother’s wedding and had forgotten my contacts! My old eye doctor (JC Penney Optical — BOOOOOOO) was incredibly rude and refused to help me at all.
My Chicago eye doctor faxed my prescription to Lenscrafters and spoke to Chris and told me he would be waiting for me there. He greeted me upon entering and got me in a chair and helped me right away!
Within 20 minutes, I had an entire strip of contacts to last me the next week! I had to purchase more to be sent to my apartment in Chicago, but the price was good and I can always use more contacts. They were incredibly nice, friendly, and helpful when I was in desperate need. I walked out of there with clear vision and went on my way to the rehearsal dinner.
Yay Lenscrafters! Yay Chris!
I highly recommend this place and won’t waste my time going anywhere else the next time I’m back home and in a bind.

Bought a pair of Coach semi-​rimless glasses started having reaction between eyebrows where metal frame touched skin. When I went to store they adjusted the frame to minimize contact, this did not stop reaction. Went back to have updated lenses out into all plastic Helium frames, told by LensCrafters there was nothing they could do for me with regards to the Coach frames.

I lost my glasses at Comerica Park on a Saturday afternoon (while wearing my sunglasses) I am blind as a bat without them — so bad that I can’t see where I put them when I take them off. I still had my Rx sunglasses but you can’t wear those all day so I made an appt at LensCrafters (Sunday) to get new glasses in one day.
This was the only location that was open on Sunday. The staff was very helpful — I ended up buying two pairs so if I lost one.. Turns out only one set of lenses could be made the same day, but they wouldn’t be completely done. I’d have to come back to get the second pair. I left with a pair of loaner frames and lenses that were good enough to get thru the day. I got a call a few days later that my second pair had come in. I went back only to find that the second pair was not in, just the «finished» frames/​lenses to replace what I was wearing. They wanted me to give them the frames back and then come back in a few days. I guess it was going to take days to change the lenses out? That made no sense as they already knew that I couldn’t survive with only my sunglasses. So that was a wasted trip.
Eventually my second pair came in and I ended up with two great pairs of glasses. But beware if you don’t have insurance. I went during their «sale» and still ended up paying $ 800.00 for them. Granted, I have a complicated Rx but it was still sticker shock!