Century Termite & Pest Control

Five stars to Zach, the guy in charge of service. He knows his bugs, is good at his job, and possibly delivers the best customer service ever. He solved the problem I was having with the office staff, smoothed my ruffled psyche, and made everything OK. The office help still is terrible, but just get in touch with him directly. He’s awesome.

They are nice pleasant people. Treated my house against termites last year.
I have ordered second year inspection and 1 year warranty.

Used this company before for termite monitors and the value was incredible! I just referred them commercially to several restaurants recently due to the fall and winter fruit flies problem. All of the restaurants are so happy and fruit fly free!

Had quarterly service with them and they are total cheats. They don’t tell you when they are coming other than what month. If someone isn’t home, they just do the outside. Crappy policy if they aren’t going to allow you to schedule the service for when someone might be home but whatever. The issue was my brother in law was home all day everyday and he saw them just do the outside — without ever knocking or anything to see if they could come in and do the inside. I tried to contact them via email on their website but they never responded. I kept emailing telling them I wasn’t going to pay when I know that they basically cheated me out of service. No response. Then I got a past due notice. I called and explained and was told a manager would contact me. I got no phone call, no email, nothing. Now I got a collection notice! Horrible way to treat your customers. Cheat them, then ignore them, then send them to collection.

7 months after my review, the owner responded to my review. For the record, my review is about customer service and not the effectiveness of pest control treatment. My original dissatisfaction was from the fact that my real estate agent and I did not receive a receipt and termite inspection report until 48+ hours later. After my recent e-​mail exchanges with the owner, Century was able to show me that a report was sent out about 26 hours after the inspection. Century mentioned that the original report may have been sent into spam or junk mailbox. As mentioned previously, I did not receive a report until it was sent again until 48+ hours after the inspection. To be fair, e-​mail is not 100% reliable and glitches may have happened. I am giving Century an additional star for their effort to follow up on my experience with the company.

These guys are great! I have been using them for years and they never disappoint. My house is over 100 yrs old so I tend to have problems often. When termites decided my house was lunch, Century came out and took care of the termites AND the damage that they created!

I had them come out and treat for Mosquitos. They Did a good job

I should also add to the list of NO NO NO.
Last year we called them and a nice sales person came with an iPad and other jargon. He said they will have the same person come every time for treatment, cared about our requirements etc etc.
The first treatment was great — He showed up on time and did what he was supposed to do.
After that, things have been downhill. They give you a 2 hour window and nobody shows up, not even a phone call to tell you an expected time of arrival. I have waited for these guys enough that it is worth doing the treatment by yourself or a different company who can do this stuff.

WHY OH WHY didn’t I check the reviews here first?
A complete stranger recommended these people — and had I done one minute’s research, I would have NEVER done business with these folks. The salesman, nice as can be, said he could have someone out right away to take care of my mouse problem.
Two months later, and 7000 traps with peanut butter around my house, I still have the mouse problem. I asked for a different service person and was told the manager would come — which he did NOT. The same man (also very nice!) kept coming to my house and setting more traps — which we could have done ourselves, and HAD before we ever called this company.
I signed a contract for — the salesman assured me — three months service, after which I would owe $ 85 every 3 months, but I could cancel at ANY time. So when I called today after only two months, I was told that I could NOT cancel, as I’d signed a one-​year agreement and would be responsible for all payments — another $ 400 to keep these guys on board, so that they can do absolutely nothing.
DON’T call these people. Pray that they go out of business soon. With salespeople saying one thing and ‘service managers’ who never show up but charge you for service — WOW. What a huge mistake.

Astoundingly Dishonest!
Similar experience to the outrageous squirrel situation described in a previous review.
I caught our termite inspector, hired for a refinance inspection, in about 10 different lies.
1. First, he said we had dead swarmer termites outside our house and gave me a $ 695 estimate to treat. When I seemed dismayed, he said he could knock the amount down to $ 425.. and that he would do me a favor and spray some other bugs in the laundry room for free for the sake of my daughter’s health. This was the first thing that made me suspicious as it was such a big discount and the comments about my daughter’s health felt manipulative.
2. He checked off «Live termites in the foundation» on the form he was faxing our refinance lender when he’d told me there weren’t any. I asked about this and he said it was to my benefit because we need a full treatment and that it was too late and could not be changed.
3. I asked can’t they do a more thorough evaluation to determine whether there is actually a current infestation, he said no, there is no such thing you just have to treat. Reading online, I saw that swarmers in small numbers do not necessarily suggest an infestation and that a more thorough inspection is needed to determine whether treatment is needed.
4. MOST SHOCKINGLY: When I called to postpone the treatment in order to get a 2^nd opinion, he said he was hurt I wasn’t trusting especially after he’d done that favor to protect my baby’s health and that «it’s too late not to treat because I already sent the forms to your lender and actually i moved your appointment to this afternoon because your lender called and said they couldn’t wait» My husband called the lender who said he had never spoken to him nor received any forms.
I was so mistrustful I actually canceled my credit card.
We hired another company the next day who told us there was NO evidence of any termites, live or dead. What he’d called swarmers were NATS.

Scam attempted! The technician from this company told me there was a squirrel nest with two dead babies and a few live baby squirrels in my attic, feces and urine all over my the insulation, blood, and that he could see where the mother was getting in. As evidence he showed me pictures of an attic that was clearly not my attic. He told me some far fetched stories — that squirrels cut themselves on the way in and become rabid, which makes their blood toxic; and that the decaying baby squirrels can cause an infestation of parasites and bug lice, which are carnivorous and recently killed a woman in California. He had something he called a bacteria meter and told me the reading was 67 – 68 percent because of the squirrel mess; that the health department allows 10 percent, and that, by law, he would have to report my house to the health department. He tried to pressure me into signing a contract to allow the company to replace my attic insulation along with a complicated pest removal/​sanitization, which would have cost $ 3500, after several discounts. Seemed a little over the top, so the next day I had another company take a look and there was absolutely nothing in my attic — no squirrel nest, no feces, no squirrel blood, nothing but unsoiled insulation. My husband looked in the attic himself and sure enough — there was nothing up there but clean insulation. Unbelievable that this person would fabricate a story like this and try to con me with scare tactics and fake pictures.

Stay away! Not professional & careless. If you have a problem, the owner of the company does not return calls.
My opinion: Their technicians didn’t use protective clothing to spray poisons which, to me states, «they don’t understand how toxic poisons can affect them so why would they think it’s toxic to you, your children or pets». Their technician spilled poison pellets in my driveway and left them there, everywhere. The poisons they used are toxic and they were targeting an infestation of Black Widow spiders.
I would suggest you don’t even bother. They will have you sign a 1 year contract and ask you make your 1^st payment.