Cold Stone Creamery

This cold stone is a nice little hidden gem. Customer service isn’t all that great but the portions are better and know how to serve. Much better than the Dulles branch!

Apparently I am a glutton for punishment because I decided to try again today. Sign on the door says serving plain vanilla ice cream only.
It’s an ice cream shop! How is that even possible? Never again.

Great ice team — and smoothie — loved mango and pineapple one. It’s also conveniently located in the mall and right next to the playground so my kids enjoyed playing around while we were enjoying ice cream. Great customer service too, so highly recommend!

Our little family went to get ice cream even though we saw the bad reviews thinking, how bad could it be? The girl working there was super patient with our daughter who had never been to a cold stone before and wanted to try all the flavors. She was friendly and our ice cream was awesome!

They shouldn’t let teenagers run the store alone. We waited 20 minutes for the three girls running the place to serve the four people in front of us with one of them washing the tables outside or playing on her phone instead of helping with the line of more than 10 people waiting behind us. They moved as slow as they could and were unconcerned with the long line of customers growing more and more tired of waiting. We left.
It isn’t usually so bad. These particular employees didn’t seem to have any sense of customer service at all. So sad as I usually enjoy the ice cream.

Very inflexible. Not friendly. We are from Maryland. We bought coupons from Groupon without realizing that they are for this Sterling VA location. They did not say on Groupon that those were 3 separate coupons. Drove almost an hour to the store and they would not let us use more than one at a time. Manager came out and he was useless. Just told us we couldn’t use more than 1 coupon even though we have 4 people. No wonder they have no business even on Father’s Day Sunday.

to get a icecream it took more than 45 minutes. Out of 3 only 1 person is serving customers and other two making cakes and other chores. Poor customer service.

I love Coldstone but this location is lacking with the staffing, the customer service is fine but it seems that every time that I come in there is a long line and one person creating the tasty treats, but as far as the Ice cream, smoothies and shakes, everything is A-​OK

They used old marshmallows which were crunchy. When I mentioned it to the girl at the register she brushed it off and went to serve the next customer. My brother in law had to get back in line to get assisted again since they were kinda avoiding helping us again. After a few minutes of waiting in line, they finally got around to replacing my ice cream. We will not be going to this location again since they have bad service and do not check the expiration of the items being served for consumption.

Ran out of whipped cream. How does an ice cream place run out of whipped cream. Ridiculous!

Overpriced and average taste. Better off spending you Money at the grocery store and purchasing ice cream there.

I love Coldstone, I love ice cream. However, last week when my boyfriend and I visited, we did not recieve a warm welcome. It was getting near closing time, and I ordered a coffee lovers ice cream. I asked for it without the heath and caramel, and joked about how it’s strange I don’t like those things. The girl behind the counter (tall, skinny, white girl with pointy facial features) just FROWNED at me. She asked me if I wanted a «waffle bowl» and I said «What does it look like?» she showed me, then proceeded to slop my ice cream into it without knowing whether I wanted it or not. I did not, I wanted the regular waffle cone. Also, the recipe called for ALMONDS. I got PECANS. Gross. I wanted to spit them out everytime I got it. This girl does not know her nuts. When we left, my boyfriend, who is Peruvian AKA hispanic, said that the same girl gave him a «racist vibe». I can’t discount a store on vibes, but I did notice her glares towards him. I would rather drive to Dairy Queen in Asburn then deal with this again. She messed up my CONE, the type of NUTS and FROWNED at us.

Good staff and of course good product. Parking is slim pickings which is the only complaint I have. Custom cakes have always been well done.