Culligan

After posting the original review I was contacted by Culligan. They set up an appointment on the next available day, two days earlier than originally scheduled, at whatever time was convenient for me. On Monday, two guys showed up (on time!) — turns out it was the regional service manager all the way from Annapolis. They got to work and a short while later it seemed as though they had it figured out. From what I gathered, the issues we were having all along were the result of a part that had been installed incorrectly — which has caused us to have someone out to replace a part twice, and has cost us hundreds of dollars in parts and labor. They replaced the part (again) and fixed the part that was incorrect.
In their defense, they did take care of me on this visit — and for that they get a thank you and another shot. And a review update, because people need to know the good and the bad.
In my defense, it shouldn’t have taken months of frustration, lots of phone calls and basically begging to get someone out, and a bad Unilocal review to get this fixed. In hindsight, I should have called the General Manager, who seems very willing to fix things — so take that as advice should you need it. Hopefully, by consumers bringing problems AND solutions to their attention, things will improve. I’m going to cross my fingers…

1 year after purchase of a 3000 $ residential filtration system (that has been replaced 3 times) I am yet to a get a glass of softer and balanced water. And paid additional $ 275.00 on service fee.
I wish there was zero star. This company is nothing short of #%^ under a brand name. Call them at your own risk.

We have well water and when it started to smell like rust and was no longer soft, we called Culligan since that is the system that was installed by the previous owners. Their technician came out, replaced a filter, and guess what? The water retained its rust smell and my white clothes were starting to turn orange. We called back and were told to «give it a week.» We gave it a week and a half, nothing changed. We called and had to wait ANOTHER week before the tech could come out. He came out and changed some settings, stating that both of our units were cycling at the same time. He was at the house for less than 10 minutes, which does not make me confident in his work. He stated if his adjustments to the settings did not work, we’d have to install a whole new system. After a few days, the rust smell is less, but not gone. The water is still hard.

One month ago I laid out $ 2500 + $ 263.40 for a service contract on a new unit. In the sales phase, everything was quick, friendly and efficient. After a couple of weeks I noticed the sound of a constant dripping into the drain of the unit. I called to see if this was normal. After a considerable wait on hold, no one could or would tell me, so I set up a service call. The first available appointment was a full week later! On a later call, I did manage to speak to someone who could tell me that, yes, i needed the service call — the dripping is not normal. Not only do I have a defective new unit, I have spent a total of at least an hour on hold with Culligan listening to messages about their superior service. Had I known then what I know now, i NEVER would have purchased the unit. They apparently have a rental program wherein the rent can be applied to purchase. If I had it to do over again, that would definitely be the option I would take. Had I done so at first, this unit would be out the door as soon as the contract expired and I would be in search of a more responsive company. This isn’t much to go on for a definitive take on Culligan Dulles, but the early signs are discouraging. Service arrives tomorrow. Let’s see how it goes.
Well, «tomorrow» is here. The technician who was supposed to call between 8:30 and 9:30 to give me the time he would be arriving failed to do so. I called the dispatcher at Culligan who called the technician WHO WAS ON HIS WAY to the shop where he would BEGIN to put together his call list. I’m having to rearrange a tight schedule today, a schedule that has become a slave to «The Culligan Man.»
The above was written about 16 months ago. I’ve since given up and gotten rid of my Culligan system. A complete waste of time and money. The «softened» water made it IMPOSSIBLE to rinse off in the shower — it left a soapy film that just couldn’t be washed away. I know water treatment is necessary if you’re on well water, but for those of us on city water, my earnest advice arrived at through experience is STAY AWAY. Both the product and the service are, to be kind, «wanting.»