FedEx Office Print & Ship Center

Su was so very helpful doing some custom work and she had a great attitude AND there was a big line behind me. Very impressed with the service here!

Always disappointed in this location — the lap net at all the work stations never works. Over the past 6 months I have tried and it is down. I talk with the store people and they never know what to do. Frustrating.

I went to FedEx after completing an online order for a simple printing and binding job. I looked at the preview online to make sure everything was right. I flipped through every page on the simulation to ensure that it would look right when I picked it up.
I will preface this by saying that my problem was NOT with the quality of the printing services, but with the incredibly arrogant and rude service from Kirk.
When I arrived at the store to look at my order, the pages were not printed correctly. No big deal. I explained how the preview showed the pages and the man at the counter explained that sometimes this happens when people want the first page in color and the rest B&W. He attempted to remedy the situation by inserting a blank page into the file. I have screenshots of what the preview showed me in case you are interested in seeing them, and I can explain further how this was different than what was originally printed.
About 10 feet away, Kirk (who I assume is some type of manager) chimed in to publicly chastise me for daring to expect the online visual preview and the final product to be identical. He barely let me get a word in! He constantly interrupted me and shook his head at me in an exaggerated way. He said that I should have gone by number of pages, not visually what the preview looked like. OK, great, but the FedEx design site said nothing to this effect!
Two gentlemen worked with me to get the book looking as I had originally planned. As I waited in the store, I observed Kirk verbally abusing the other employees in front of customers. He harshly told them how to clean up and fix equipment in an extremely sarcastic voice. He mocked, ridiculed, and humiliated them in front of everyone in the store. One man came in for work and Kirk did a whiny imitation of his voice. The guy had just shown up; he hadn’t even had time to do anything wrong yet! Kirk even demanded the employee repeat back directions he had given him, like an adult would do with a small child. The employee had done nothing wrong; he simply came in to work and some equipment was malfunctioning. I felt horribly uncomfortable.
A few customers came in and Kirk talked to two of them about how he has a few ex-​fiancées and that he doesn’t want to get married or find love. Not only were these anecdotes inappropriate and unprofessional; they were totally unsurprising considering Kirk’s terrible attitude and dismal interpersonal skills.
I was totally happy with my finished product and the service provided by everyone, except for Kirk, was exceptional. The other employees were knowledgeable and helpful. Kirk was rude, condescending, and made the whole experience a negative one. Unfortunately, I do not plan on returning to this FedEx store.
A friend informed me that Kirk has been arrested in the past for stalking a woman and threatening to kill her. I looked it up and that does, in fact, appear to be true. It’s really unfortunate that FedEx has people like this working in the store. I was hesitant to even write this because I don’t want him to come after me.

Terrible customer service. They have two separate lines: one for printing and one for shipping. When I went in they had one person working each line. After waiting 20 minutes to get to the front of the printing line, the salesperson working that line asked what I needed. All I needed was to see their paper sample catalog. He asked me to wait one moment while he grabbed it, but instead walked over to the shipping line and started helping those customers while I stood there dumbfounded. All he needed to do was hand me a catalog! I didn’t speak up until he started helping people who had joined that line after he left me. I asked very nicely when he would be able to get the catalog and he was very rude. At this point all the customers in the store had come in after us. He said he wasn’t going to get the catalog until everyone else had left. We had to go to a different location since more people were coming in and this was a losing battle. Wow.

I have never received anything but wonderful service and help at this location, the girls that work there are very busy but most of them know exactly what they are doing. I have gone here for color copying, for laminating, for making a portfolio and even binding a small book together. I’ve used their computers or borrowed their wifi and used my own, this is the perfect little office while I’m out and about or if I need to copy/​print/​fax/​laminate anything.

Well, I used to really like the service here but apparently some of the new staff is completely clueless and condescending. Some young Asian dude essentially made me feel as burdensome as possible and kept giving the hugest condescending grin that I’ve ever seen in my life, while he was telling me what he COULDN’T do for me.
Never going here again for anything. Incredibly disappointed. Only good if you want basic faxes/​prints, but nothing quality. Staff is completely incompetent.

$ 15 for a single box to fit a single boardgame? No, thanks. You probably would want another $ 15 to ship it. A similar box was $ 3 just around the corner at the UPS Store. You know why? It’s CARDBOARD.