Firestone Complete Auto Care

Great service and excellent results. The cars drive real smooth now. Worked with Lola and the service manager. The place is busy because it’s worth the wait. A lot of energy from customer service even though the line and calls just keep growing.

I got two brand new Affinity tires from Firestone just two weeks ago for its sale. As soon as I drive out of there, the low tire pressure light turns on and I peg it as a computer glitch. I drive about 18 miles back home and leave the vehicle alone for two weeks. I came back from vacation and the tire is completely flat!
I realized then that the computer was right and I received a faulty tire from Firestone. Today, I came into my local store and am told that I have to buy a brand new tire to replace the flat one. I did not purchase road damage insurance and the employee told me the hole in the tire came from me driving. There is absolutely no way I had ran over a nail because the light had turned on once I started driving out of the store.
Because I have to go to Richmond before the snow storm hits, I am forced to buy ANOTHER tire from this store. Unless you want to be hoodwinked into buying multiple tires instead of just the one you need, I recommend not coming here. Spend your valuable money in a place that respects you.
— — EDIT — —
Before I left the store, the employee at the register was able to get me a replacement tire free of charge. I appreciate her help and understanding of the situation. I’m grateful she was able to get me a new tire, however, it wasn’t the same kind of tire I originally bought. I got one that is cheaper, but it’s better than nothing.

I brought my vehicle here to change 3 tires and perform an oil change. I was late for my scheduled appointment, but they took my car anyway. They still performed the work ahead of schedule and called me as soon as it was ready. There rates were far better than all local competing shops, and the staff was extremely friendly and pleasant to deal with. They didn’t try to upsell me anything, and were very courteous. I’m definitely using this shop again.

Walked in today with no appointment because I needed one new tire on my front passenger side. Tom helped check us in and get us set up and was very helpful. He said he will squeeze us in as soon as possible since he did have some appointments coming in. We waited around and everything was done within 45 minutes. Definitely recommend this place and the pricing is very reasonable. Definitely will be back with my cars for any other service I need in the future.

So after reading the reviews on here and Google as well, I decided that I would go some place else to get my tire patched/​replaced. However, driving on a spare I had to take back roads instead of the highway home and just so happened that the route I took brought me here. So I said why not? Apparently I got the A team because Tuan and Mary were awesome. They quoted me the right price for a patch: $ 30, which resolved a previous bad review. They showed me directly the damage of the tire, that it couldn’t be patched, and offered me quotes on a new set of tires that were affordable. I never felt pressured to buy and they were extremely helpful and friendly and worked with my budget. Also my wait time wasn’t long at all. They did a great job! Mary is applying for the store manager position and I think she’d be a great fit! Also, the only reason I checked this place out was from a really good review from one of my guests at work who has never had any issues with this place.

I should have read more reviews, it’s clear there is a huge issue with consistency and process at this location. Some people get the A or B team, and others, the C team. I would have used zero stars if that was a choice, since calling the service people who worked on my care the C team would be an undeserved promotion.
Wasted 6 hours here waiting for brakes to be done one day, which should have been no more than a 1 – 2 hour task. No status, no updates though all of this. Perhaps they were having problems figuring out where the brakes are? (Hint: usually on bottom of car, behind tires). Not particularly busy as there was only another person waiting at the same time.
Did finish reading a book cover-​to-​cover in the dismal waiting area in between the awful daytime television shows.

I have all 3 of my cars taken there regularly. I like that they do not use scare tactics or have pushy salesman. Firestone has always done a great job and I was never forced into buying any extra service. I love there lifetime alignment. Price is on par with other shops but I trust the mechanics here completely.

The worst ever. Terrible service. D’ont go there. Wish there was something less than one star.
I had 3 major issues with this place and my bad that I didn’t learn from the first time thinking it’s an individual mistake.
1– First they were supposed to replace my tires on my personal car and since I got the car, there is a constant noise coming from the tires. Went back and they claimed that there is a loose nut lock that needs to be replaced and it just happened after I took the car out and have nothing to do with their job however, the problem started immediately after I took the car out of the shop.
2– I purchased the lifetime alignment and asked them to replace the tires. They replaced the tires without the alignment. A while afterwards I noticed that the car shakes at 50 mph. I went back to them and they said that the tires may need to be replaced again as the misalignment have worn the inside of the tire!!!
3– The reverse light was out and just a bulb needed to be replaced. I went there 3 times for oil change and every time I ask them to replace it and they do not.
4– Took my car for an oil change and tire rotation. Usually doesn’t take more than one hour. 2 hours and half later they called me and they said they cannot get the car out and must keep it overnight as there is a broken nut lock and they don’t have the part.
5 — V bad cuatomer service. The crew is rude, irresponsible and liar.
I am not taking any business out there anymore. D’ont get to the same situation by giving them the benefit of the doubt till you loose patience.

Shopped around a lot for my recent rear break & rotor repair. The person who answered the phone was friendly and knowledgable and able to give me a price estimate immediately, unlike some of the other places I called (namely the service center at the dealership where I purchased the car). Their price was also about $ 200 less than most other places were charging, so even though there were some negative reviews, I decided to take a chance on them. The appointment started out with a courtesy inspection, where they ended up finding another problem with the breaks (calipers) that two other places had failed to notice. This bumped the price up significantly (about $ 250 more), and not knowing much about cars, this made me hesitant to agree to more repairs. But the helpful sales woman took the time to explain the problem, as well as show me on the vehicle how it was possible that other places missed this issue, and what the consequences would be if I chose not to repair it. In the end, I agreed to the repair work, and it only took about 3 hours total. When ringing me up, she gave me a little extra discount for being a new customer, which I really appreciated. They also checked my tire air in the courtesy inspection and filled those for me since they were on the low side. Unfortunately, the next day my car was involved in an accident where it was totaled (not related to the repair work at all), so I can’t comment on the longevity of the work/​parts. I would definitely return here for future auto repairs.

Called in 30 minutes earlier, lady says it’s ok to go and they will get it done. Once I get there same lady says 2 – 3 hours because its first come first serve. I mean she could’ve said that over the phone. Save yourself the time and just go across the street or the mclean location.

Not good. Spent nearly a hundred dollars on service when they said they could fix my issue. Get my car back 3 hours later and I’m still having the same issue. I should have listened to the reviews on here and the vibe on the inside gave me a bad feeling. Do business elsewhere.

The repairs were done faster than estimated and the cost was below estimate also. I strongly recommend giving this place a shot for repairs.

Great team, great service, great price — for a brake job.
Courteous, respectful, supportive.
Offered alternatives… with the competition, even.
12 month, 12K guarantee on labor, lifetime on parts.
Beat the competition on price by a factor of 3.

I had to go in for new tires and the lovely VA inspection. Wasn’t too happy that their machine wasn’t working for the tired being that I was overdue on my inspection. However, with the pricing and the customer service these guys have, was awesome! Definitely a repeat customer. :-)

Needed a tire repair due to a nail in one of my tires causing a slow leak. Read a Unilocal review and figured I’d go here. Called ahead and asked for the price of a tire repair and was told $ 19.95 or $ 19.99 (can’t quite recall). Got the job done and the bill was $ 30 (parts $ 5 labor $ 25). I called the same day I brought my car so I doubt there was a sudden price change.
Not the end of the world, but the way I see it is if you can’t give an accurate price for a simple car shop job like a tire patching then you won’t get a 5 star from this Unilocaler.
Just FYI for readers, a tire repair will usually be at least $ 20 and should be no more than $ 35. I have done plenty of them myself, but sometimes time is worth more than money.

I am very impressed with this business. I visited to have a screw hole in my tire plugged. I did not need to make an appointment, and my car was worked on right away. The technician patched the screw hole, inspected all of the tires and found another screw in another tire without my asking. He checked and inflated all 4 tires, and when I went to check out, to my surprise the normally $ 25.00 service was FREE because I have Bridgestone tires! The whole experience was great, highly recommended.

Misdiagnosed the problem, and forgot to tighten the lug nuts on my tire. The wheel almost came off while driving.

Horrible mechanics at this shop and horrible customer service! I made the mistake of taking my car there to have my tires replaced and get an oil change. Little did I know i would not get my car back till a whole week later. They somehow managed to break my drain plug and had to order a new one. But in typical Firestone fashion they messed that up too and ordered the wrong drain plug. Days later my car is finally ready and i had to fight to get some type of compensation for their mistakes… only had my oil change covered.
Weeks later I open my hood up and notice there is no oil dip stick. I go back to Firestone and tell them that they are the last ones to do my oil change so they are the only ones who couldve lost it. The guy working at the front gives me a whole idiotic speech about its not possible to drive without a dip stick and i try to explain to him that apparently I have been for weeks. He pretends to go on the computer to look up the part and tells me he’ll call me the next day but I’ll most likely have to pay for the replacement. Its been 3 days and I still havent heard from them.