Office Depot

I bought a router for $ 199.99 plus $ 30 for extended warranty. I asked the salesperson that I can bring it to any store for warranty replacement and he said yes.
Recently my router died and luckily my extended warranty was still valid. I went to Sterling store for replacement and store manager Brice Hasking didn’t help me. He told me to ship it to warranty company and they will replace it. When I mentioned that other store told me differently, he said that that’s the policy. He wasn’t ready to help at all and didn’t care about customer service.
I called 2 Office Depot locations to confirm if some policy changed and they told me to just bring it for exchange.
When I called Brice and told him that other stores have no problem exchanging it. He didn’t agree. I asked him that I can conference call and he can talk to other stores. He agreed and when I called the other store he put me hold and never got back on the call. When I called Brice, I was told that he is on the other line or busy.
Horrible service from this store and store manager. I have going to this store last 10 years.

I ordered this online for a same day, in-​store pickup. The order was processed and I went to go get it. About halfway to the store I received a call from the manager apologizing because the website was wrong and they didn’t have the item but another store in the area did. He gave me the option of picking up at the other store or waiting to have it delivered to this store and pick it up the next day. I opted to cancel the order and pickup at the other store. I then got a call back about five minutes later that the manager at the original store had found one in a different location in the store and he would hold it for me if I wanted it. I went to get it and he gave me a discount for the trouble (even though it was no trouble at all). Wonderful experience and great customer support.

Walked in right at 8am this morning, I thought they opened at 7am, Hmmmm. Sales floor worked answered my and question and I was out the door in 10 min.

Incredible! These people are so careless. Zero Customer Service skills. No one can help you with finding anything! I there were just 2 associates on the floor and they were talking to each other. No interest in saying anything like «hi, may we help you finding anything?». Very poor!

This office depot offers a great service to those that need anything printed or scanned. I can deliver my packages there instead of at the post office, and the customer service representatives are always pretty friendly. The girl behind the counter at the «paper depot» section is absolutely wonderful.

After reading the poor reviews I still decided to try for myself. Simply put and as stated by others, the staff here are poor performers. I went in to order a desk and hutch, which was not in stock and they ordered me the wrong one. I was passed through three associates and even the chair I bought (in stock) was the wrong one. Luckily I told the associate who checked after expressing his disbelief that I knew the difference between black and brown. Upon going back into the store to exchange the wrong desk (which I assembled) the same clerk that originally helped me asked the store manager who told him to call a 800 number. The associate then told me to call the number. The manager corrected him and made him call but my goodness. The overall immaturity of these daytime weekday associates is unacceptable. I won’t go back and do not recommend.

These people are incompetent. I did meet one lady that was very helpful my first visit to the store. After that I made several online print orders to the store for pick-​up. Every single time I went to pick it up, they «lost» my order. My pre-​paid order that sent me alerts that the order was ready! I finally got fed up and decided to stop going there for simple prints. Geez what a group of adults that can’t handle a simple task!

This is the second time this has happened to us when we have visited this store in the morning. Went in to get ink for my office printer and no one said boo. Waited a couple minutes at the register, the Office Depot services chick saw me but said nothing. They’re obviously more interested in jamming to the music and restocking than serving customers. Heading to Staples.

Khan helped me today. Did a great job. Helped me troubleshoot something, didn’t try to sell me something I didn’t need. Knowledgeable, polite and helpful! Great job Khan!

Was looking for a specific laptop and no one in the area had this. When I went into this location though they offered to sell me the display. Or they also offered to order it to the store or my house. I ended up taking the display and saved yet another 10%, which made the laptop well cheaper than I could find anywhere online. The salesman was very friendly and helpful and offered to help me set the whole thing up and gave me some tips about Windows 8. I was actually very surprised by the level of service here at OD.

Print and Copy Center… WHY do I go there? Seriously, every time I try I want to wring someone’s neck.
As a local REALTOR who primarily works from home when I have color print jobs or high volume jobs it’s easier for me to use a print center, and OD is conveniently located, so I have attempted several times. Today’s experience is pretty representative of the «typical» experience.
I use the online center to upload a doc for 100 2 sided copies, B&W. There are many steps and the online center takes too long IMHO, but it’s still faster than driving there, so… I pay and get confirmation that says it will be ready in an hour. I leave to pick up my daughter in Sterling, thinking I will pick up upon return.
Once I get her, I call… I call to make sure they got it because I can’t tell you the number of times I go and they can’t «find» the job and they think I did something wrong and they hunt and look and eventually find the job and I have to wait for it to be printed (what is the point of sending in advance?). So I call…
«I just want to make sure you have the job and it will be ready by the time I arrive back in Leesburg.»
They can’t find the job. Want to know if I have the conf number. Ask me if I am I sure I did it right… that I selected «for pick up in store» and the correct store. Blah, blah.
I have to get off the phone and pull over to pull up the confirmation in my email… write the conf number down and call back — and then of course they don’t answer. Ten minutes later I call again and provide the confirmation number. He says he has to call the help desk and figure out what is wrong and asks if he can call me back later. No. Please do the research now, I am in route to pick these up. Within 30 seconds he says «Oh yes, the job is complete.» COMPLETE? You said you didn’t have the order «Oh, well, that is because it was done before I got here.»
I said, «so you made me pull over, look up the information, call you back with it — twice — because you were too lazy to look in the jobs that were complete?»
There was no good answer to that question but I swear this is SO TYPICAL of this place. I have to find another place to handle my occaisional printing needs. If you have a suggestion please let me know.

Dont ever go to an office depot. Waste time truly. I was there yesterday and it took like 2 hours for some brochures!

Not happy at all with today’s experience. Display with Turbo Tax 2011 Deluxe edition said $ 49.99, with a red banner saying save additional $ 10 instant rebate. At checkout, clerk said the total was $ 52 something. I pointed out the red instant rebate banner, and she said that the listed $ 49.99 price was after the $ 10 rebate. Didn’t sound right, so I walked out without purchasing. Checked the price online at several stores including the Turbo Tax site itself, all saying the original price was $ 49.99 without any rebate or discounts applied — just as I thought. Yes, I probably could have fought this through the manager, but I just didn’t have the time or energy to do it. Not sure if the clerk was confused or dishonest, but you won’t see me return to this Office Depot in the future.

Same as every other OD, well stocked, but the service was sloooooow at the register. I could have gone to sleep it was such a long wait and there were only 2 people in line.