Sterling Family Practice

So… My last post was unfair… I am an adult and I am not afraid to hold myself accountable for my actions and words. I previously railed against the staff at Sterling Family Practice (sans my favorite healthcare provider in the world Jessica Scalzo and her fantastic nurse also named Jessica)… I was beyond unfair.
The front office staff at Sterling Family Practice are, in fact, genuinely wonderful people. They are professionals. And they are human. I had a particularly traumatic day when I wrote my first review and was too proud even in my second edit to give them the credit they deserve…
That is my own failure. Not any reflection on them. Quite honestly… The staff are very busy because this practice is very popular. They’ve grown very fast since I’ve been a patient there and with growth comes change. But I do not begrudge them their success. They deserve it. The care the physicians give their patients is unparalleled. The physicians ensure they stay current on the latest research in the medical field and leverage this knowledge judiciously in their practice with each individual patient’s needs and comfort in mind…
Think about that for a moment… Let it marinate. What I’m saying is that they do not rush you thru. They do not treat you like you’re on an assembly line. And they do not go strictly off of some arcane checklist template that doesn’t fit your circumstance. They are thoughtful and do their research to ensure you get the best…
They’re willing to try new things but just as willing to decline your requests if they believe it is not in your best interest. But even in these cases… They fully support the philosophy that the patient is ultimately responsible for their healthcare decisions and should be knowledgeable and provided with information in a palatable and digestible way to ensure these sometimes weighty decisions have the best possible outcome.
So back to the staff… When you have physicians who operate as I’ve just described for each and everyone of their patients and you have a LOT of patients because that kind of intimate and personal care is so rare nowadays… You need really good and organized folks who have the patience of Abraham and infinite compassion to support them. They have to be able to operate and respond on multiple emotional planes simultaneously and do so in a courteous and unruffled manner.
When I wrote my previous rant… I was coming out of a rather tragic and traumatic set of circumstances. I look back and realize now that I fought with everyone I encountered that day. Some gave me a fight back. But the staff at Sterling Family Practice (Lindsey, Alex, and one other I regretfully cannot remember the name)…they offered no fight. They met my pain eye to eye with humanity and kindness. But they would not enable me in my mini temper tantrum at having to wait.
They were right. I was in the wrong.
They even checked on me later and said nothing but caring and kind words when I was unnecessarily petty and snooty.
These folks are good people. Really good people…
I now live 2 hours away from Sterling Family Practice but will not be changing doctors. Ever. I don’t have to elaborate on why… Anyone who reads this post can easily see why…
I love you guys and thank you for loving me when I was unlovable…

I think that Sterling Family Practice is the best, they go out of their way for their patients by getting them into see a doctor as as soon as possible, they work well together as a team and are experts at what they do, providing exceptional care. Cindy Yew, is my doctor, has been for over 10+ years, and is the best at diagnosing and treating any ailments big and small health problems that I have had over these many years. They even have Sat hours.

One of the better doctor’s offices I’ve ever been to. Dr. Elizabeth Zapp was helpful and listened which is so important when you go to a doctor concerned. She was nice and caring.
They have a lab in the office which is extremely convenient
She even helped by going over all the next steps I should take in handling my concern.

This is by far the best Doctors office I have ever been too! The office staff is very friendly on the phone and in the office. They are very flexible with appointment times and the wait time has never been extensive in the office. I have been recommending this office to everyone I speak with! The Doctors really do care about their patients and makes the biggest difference!

Horrible. Every time I come in for a visit, I am reminded of the deep incompetence of the staff. The nurse practitioners and medically trained staff are decent, but lack follow-​through. I was treated for an infection but was never called with the results of my specimen. When I called to inquire about it, they told me my specimen had been «contaminated.» I was still charged for the lab fees, and was never asked to provide a new specimen. This seems really wrong, no? I was told that there was probably «so much bacteria» in my specimen that it was unreadable. I said that I would be happy to provide another, assuming that they would not charge me again, and also doesn’t it seem medically sound to get another specimen from the patient to find out what is wrong in the first place??? I will not be returning and urge you to seek medical help elsewhere unless you have absolutely no other recourse.

I recently went back and saw Cynthia Yew, CFNP. I liked her a lot and found her to be very thorough.
The front desk was more on-​the-​ball this visit. I will continue to use them as my primary care.

I was in a car accident in May and since have had to see multiple doctors. I had been very frustrated with the experiences I was having and slow progress, without many answers, I was having from my treatments.
A friend of mine recommended Jessica Scalzo. So with much hesitation I went to see her and I am Soooooooo glad I did!
She talked with me and really tried to understand what was going on (and for the first time with all the doctors I had seen, I felt comfortable and confident in her).
While I am still seeking treatment for the injuries. I finally feel like progress is being made and my visit was not a waste of time and money.
Everyone I interacted with was super nice and friendly and that is again something I could not say about other offices I visited.
I was impressed and highly recommend!

I just have to say that my family has used this practice for several years now and on every visit, I’m surprised with how incredibly nice everyone that works here is. I’ve had visits with Dr. Fletcher, J. Scalzo, and Dr. Leon and they are all super-​friendly and accommodating. I generally try to make doctor’s appointments as little as possible, but every time I have come in, it has been completely painless.