Bully Tools, Inc.

Bully Tools makes top notch garden tools, with best in class build quality and has a complete lineup of specialty items that you won’t find in the big box stores, including onion/​beet hoes and things like irrigation shovels, mud shovels and caprock/​pony shovels.
They’re also a 100% American-​made product line, something I typically fight fiercely to support wherever possible, both because the quality is often superior and because I want to support domestic manufacturing and American jobs. To that end, I own quite a few of their tools, hundreds of dollars worth, and based on the products alone I’d happily give them a 5-​star rating, but my experience with their warranty service was extremely unsatisfying.
Case in point, I tried to have a brand new item replaced due to what I believe is a factory defect that caused the powder coat to fail and flake apart, but this was flatly refused on the grounds of being «normal» wear. That’s right, it’s evidently «normal wear» for the paint to tear and flake off the product when you gently peel off the stickers, before it ever touches the soil. It only happened with only one of their products, on all the others no damage resulted from the same sticker removal (see the shovel in the background of the photo, for example). Nevertheless, they refuse to entertain the notion that this evidence of an anomaly and/​or production defect in the powder coat for this particular shovel.
For the premium they charge for their products, it’s a shame they wouldn’t work with me to replace the item or offer some other means to address my concerns. Being fully aware of how much I’d invested in their products already, and that I had plans to purchase more, they (including the CEO himself) persisted in maintaining that this is not a defect and therefore not a warranty issue. I ended up having to escalate to the distributor who, after seeing the photos and agreeing it was defective, worked with me to address the issue at their own expense. It’s a shame they had to step up where the manufacturer failed to take responsibility.
Normal wear and tear on the finish is perfectly understandable, but in my opinion, a premium tool shouldn’t experience flaking powder coat before it even gets used for the first time, and certainly not from peeling off a sticker.
Your measurements might vary, and I can only speak for myself and my experience, but I will not do business with them again, nor will I recommend them to anyone else.