Herrschners Inc

Paid for shipping and it takes more than a week to arrive. Bought a pile of DMC thread that barely weighs anything and paid $ 7 to ship. Expected 6 days as was quoted, but obviously they just try to cheap out on their shipping. Said that the 6 days was from shipping which is several days after purchase. That’s ridiculous.
I only chose to purchase from them for the convenience of not having to make several trips to Joann’s despite the fact that it would have been a few dollars cheaper once shipping was factored in.
Emailed customer service who obviously didn’t care that they had a pissed off customer. I replied that pretty much every business states shipping from the day that they receive the order and not from the day they finally ship the item. She responded in the most fatuous unhelpful way that only served to annoy me: that’s our policy.
Do they not understand that in today’s economy, when I pay for shipping, you don’t choose the cheapest option on your side? Those long shipping times are only there in case your shipper screws up and not because you chose the cheapest bulk shipping option you could.
I order from people on Etsy, I know that it’s going to take at least 2 weeks for my products to arrive from Hong Kong. I’m hamstringed because literally no one sells those items in the US. But for my wait, they also kick in a few extra craft supplies. Herrschners doesn’t sell anything that I can’t get from a craft store at a lower price once all of that is factored in and now there is disincentive to shop with them.
Joann’s I’m sorry I ever betrayed you. I love you and if you have the product, I’ll never go to anyone else again.

Bought a latch hook kit for a project with my daughter from Herrschners online store. Also got a Zentangle Basics book since I LOVE to doodle during boring corporate meetings.
Both products arrived promptly and were exactly as advertised.
I will be looking at Herrschners for my art supplies next time I am in need.