FedEx Office Print & Ship Center

I have used this location a couple times for work purposes and each time I placed an order online, they have completed it on time and just the way I want it. The most recent time, I needed to make some flyers and had some particular instructions. They were very attentive, and called me whenever they had a question. Antonio and Derek were great! I would recommend placing an order online to save yourself some trouble.

What crappy service!!! The lady behind the FedEx counter informed me that the box I was shipping out a dress in had a little dent in it. She suggested I buy a box from them. LOL!!! Seriously could you con people any other way? PLEASE… Took the box over to UPS and no questions asked!

The same «elderly» lady in the previous review was present during my terrible experience about a month ago. I went in to cut out some invitations and when I asked her how to go about it she said it would cost $ 1.50 for each time she sliced into each sheet. This was sounding crazy, because it would have cost me about $ 60 to cut out invitations on 10 sheets of paper. I was about ready to leave when she said that I could cut it myself. Great, why didn’t you say that in the first place?! I go about slicing my papers on my own and my daughter asks to use the restroom. When I attempt to open the heavy bathroom door, it slams shut on my finger and leaves it purple and bleeding. The door has something on it that slams it shut, but it is far too strong and heavy for its own good. I go and ask the same elderly lady for help and she didn’t look away from the machine she was putting paper in to acknowledge me. I told her I was hurt and asked if they had a first aid kit or icepack or anything to help me. She said no and continued on her task. At this point, being irritated, I sarcastically said «this a lawsuit just waiting to happen and you don’t report injuries in your store?» she then said «ill see if we have the paper» and continued doing what she was doing and did not offer to even help me cut the ret of my papers just to be nice because of the injury I received in the store. By the time I was done she had walked away and started another task without looking for «the form». Terrible service. Terrible store.

So I’ve been to this location many times before and not held a strong opinion about it. I mostly used the self-​service kiosks for photo printing and what not. Today, I had an experience that will make me never use this FedEx Office location ever again. Like I mentioned, I usually go in to use the photo printing machines, and that was on the agenda today. I walk in to see there are now 3 photo printing machines instead of just 2. So I was thinking, Oh good! But then I look closer and One of the machines had an OUT OF ORDER sign on them, then I looked at machine number 2 and the screen was stuck in a perpetual PLEASE WAIT state which also rendered it useless, and then on machine 3, it said Please Ask For Assistance. So I turned to one of two employees who was working there and politely asked, «Are any of these photo machines in working order?» And the employee, an older woman who has been working there for years, said «That one», pointing to machine number 3. I went back around the corner to have a closer look and tried to start a printing session, but again the screen said Please Ask For Assistance, as it was out of paper and such. So I did exacly that. I asked the older employee woman if she could get it working. She rudely replied, «If I could fix it, it would be working, wouldn’t it?» Keep in mind, there were no other customers there at the moment aside from myself and my husband. I at that point sarcastically said, «Wow that’s the best customer service EVER!» and walked toward the front desk, already ready to leave but thought that just maybe the other guy working might help. He was a manager and explained that they were expecting a tech to come fix the machines the next day, but didn’t acknowledge that the other employee was incredibly rude. So okay guys, here’s a quick lesson in customer service etiquette. When your machines aren’t working, you politely say, «Our machines are currently not in service, I apologize for any inconvenience this may cause you.» To which I would reply, «O.K. Thank you» and I would move on and not just think you’re a bunch of lazy idiots.
Also now seeing so many 1 Star reviews makes me understand why there were no other customers in the building. You guys are doing it wrong.
If I could give less than 1 star, I would.

Very slow service ! It’s like everyone in here functions in a slow-​mo reality. Hello? Wake up ppl ! If feels like they have nothing to do except work at FedEx and kill time.

dumbass manager (female black) got a really BAD breath at me when i told her, i’m Deaf at first place. WOW, her mouth smells like men’s restroom! she should’ve be nice to us, the customers!

If given this location three separate chances, and they have failed miserably all three times. This is especially sad, since I was only using them to ship pre-​paid packages through fedex.
On the first occasion, the gentleman helping me pushed his body weight into the corner of my package, claimed that it was no longer stable enough to send, and wanted to charge me another $ 10 to repackage it. I walked out with my crushed box and sent it via another location. Strike one.
The second time I walked in and stood at the counter for 7 minutes. (Yep, I actually looked at my watch while I was waiting). After absolutely no greeting, I turned around and walked out. Strike 2.
The final time I waked in with a small package. The lady behind the register took it, shook it vigorously, said that she couldn’t send it since it rattled and it needed to be repackaged. I simply thanked her for her input, refused to pay her to perform an unnecessary act (adding unnecessary packaging materials). Strike three.
I’ve had it with their lack of customer skills…

Visited store Wed afternoon to get some printing done for a project that was due in San Francisco on Friday (today). I was assured that it would be completed on Wed nite @ 10:30pm giving me ample time to finish my part and get it out on Thur morning to San Francisco via overnight mail. Picked up printing job @ 10:30pm as promised but found out later when I was putting it together that a portion of printing had been misprinted. Contacted ANTONIO early Thur morning to see about getting it reprinted asap in hopes that I could make afternoon delivery to USPS to overnight. Never got a call telling me that job had been done. Went to store @ 5:30pm to pick up my printing only to find out that job was still not finished. Picked up my job order and came home and spend 3 hours finishing cutting and assembling 447 card and laminating them etc. Job was for SF 49ers and Oakland Raiders and were to be utilized for weekend NFL games. Ended up driving 14 hours to Bay area to hand deliver orders. Managed to save face and credibility but lost money on job. Please do not depend on this kinko location as management does not care and staff is just as bad. Apologies do not make up for loss of income. Have been loyal customer for over 14 years but location has gone downhill since new management took over.

As far as self service is concerned this place has everything you need to get your prints and projects done.
Customer service is lackluster. A worker named Sebastian is a total douche and completely useless. I needed help after one of the copiers wouldn’t print my files. Usually I go up to the counter and they print it for me off their computer. He couldn’t be bothered. There was another employee helping on the floor, and she was busy, and Sebastian was apparently only working on shipping… of which there were no customers. So he was basically stacking boxes while I waited for the other employee to finish helping another customer.
If you feel like you’re going to need any help from the employees… good luck. There was a sack of styrofoam peanuts that was doing more work than half the employees.

I have been here a couple of times. Customer service is certainly not a priority for all of the employees. There are a few that greet you with a smile but the others act as if you are bothering them when you ask for help selecting a product or even checking out. The final work has been good and delivered on time

Came here to ship my book back. I didn’t realize that this location doesn’t scan the prepaid label from your email on your phone. Why?!
So then I had to email it to the store which took forever! If only they could have scanned it and I would have been in and out in no time.

Absolutely horrible customer service

Things seemed to be running okay awhile back but every since a couple of employees have left and the manager /​new assistant manager took over the front counter, I have not been able to send a successful package here yet without difficulties
Today was trying to send a package and the Assistant Manager, I believe his name begin with an S ended with an N, kept telling me things that completely went against how I was able to ship in the past. First he told me that I couldn’t use a certain envelope — fine you’ve updated your policies I can get with that, then he told me I didn’t need an international airbill which was wrong — I ship daily through USPS and weekly through FedEx and DHL and you DO actually need one or the items will get stuck in custom hell (he revised his thought after looking at the screen — guess it told him I needed one?) and lastly what got me going is when I mentioned I had a company discount, he was dismissive about the large amount telling me that his discount wasn’t even that much. Dude didn’t even check, just made an assumption and we all know that saying about assumptions…
Anyways my confidence in his ability to properly ship my package went away. I figured that since he wasn’t aware that other companies may have higher discounts than his own that he probably wouldn’t know how to properly apply the correct amount to my package and to be honest, since he was so damn dismissive and rude, I didn’t want to deal with him any longer. Dude came across as a total A.
Anyways, left in a huff, went to another store, was in and out in less than 5 minutes. No drama. Great service.
I knew I should have just stayed away from this location. As mentioned nothing but issues now that the Managers are trying to run the counters. Last time they were out of international invoices, before that, a package was not shipped out on time because of a mistake on their part so it took 3 days for my client to receive instead of 1… they paid for 3. Also had a package last year sent to the wrong place and finally made its way back to me a month later and right after I filed a claim… I gave it more than enough chances but I’ve a business to run and if they can’t get my shipments right, I gotta go elsewhere.

By far the worst FedEx service ever!!! I would give negative star if I could. I am just shocked to find out how bad this Fedex location is… it sucks on customer service (see other’s review too). Last week, I tried to drop a return package (a luggage bag) at this location at around 9pm. After 10 minutes of wait, a male employee started to ask me if there is anything fragile, dangerous, or leaking stuff inside. I told him No… and that I am returning a luggage (a luggage that is supposed to be tossed around, thrown around, kicked around, and the likes of beatings). The box I was sending indicated it was a luggage. Then he said he cannot accept the package because the box is not tight and is wobbly – however, he can repack it with fees. I said I was returning the good as it came, how it came with the exact same material (I just put more tape on it because I opened the box). He said this fedex location will not accept the package because his manager does not allow it and that if I call a FedEx trucker to pick it up, he/​she will accept it. Seriously? I demand to see a manager, but he said the manager will be back the next morning.
So, the following morning, I tried to drop the same package. This time, another employee was serving me right away and did not question anything about the box after he grabbed and lifted it over the counter. He was about to print a return receipt for me just as I expected at my first visit. So I mentioned what has happened last night and that another employee was not going to accept the box the night before. Then he pushed my box on few places, shook it, and stated that he cannot accept the box. WTF? So I called a manager. Then, this young (punk) guy comes out and did not even ask nothing but stated that he cannot accept the box because it is against the policy. Policy? I asked where the policy is? He pulled out a binder and showed me a pictures of ‘do not accept’ pictures. One of the pictures had a squeezed box with a big X mark on it with the letter «do not accept’ across. I tried to read the fine print, then this manager (punk) yanked the booklet out of my hand. I asked for a copy of the policy, the manager (punk) said the information is proprietary and that a copy cannot be made. Seriously? FedEx is forcing a customer to abide by its own policy and it won’t even give a copy to its customer? Then the manager (punk) pointed out on the box where it had a squeezed mark on it… and said «See, Squeezed? We don’t accept!». OK, punk. I am putting the pictures of that box on this review. Let others be the judge of it. And Hey, punk, in case you are not aware if it, we need to conserve our natural resources… I am sure that FEDEX corporation wants to save natural resources where it can. Punk, you have failed to make a prudent judgment on everyday activities in and around the office. No wonder this Fedex location has poor reviews.
BTW, I dropped off the same exact box at Santa Monica FedEx location. Not even a question asked! So I asked if the box condition is Ok to accept? The person at Santa Monica Fedex location stated the box is fine. Today, I checked the delivery of the box. It was delivered to the place where it was intended.

Came in to get Visa photos and Max Hakimi was very quick and very knowledgable about the Visa photo.
He suggested that I don’t smile showing teeth because it is not in the Visa picture guidelines. Great suggestion and service.

Tonight I had 116 pages of tax documents scanned into one PDF file at the FedEx Office on Pico Canyon Road in Stevenson Ranch. I experienced the following:
#1) 13 pages were missing from the PDF file, e.g. did not get scanned. Luckily, I checked every page of the scan with the originals and caught this error before I forwarded this information on to my client’s CPA for tax return prep.
#2) More disturbingly, I found a photo, (a father and son taken in March 1974), on my flash drive that was not mine! It had today’s date on the file. My first thought was, ‘I’ve had a lot of confidential documents scanned here in the past — I wonder if any of those documents have found their way onto someone else’s flash disk?!?’. This could pose a horrible liability issue for me. I only use this flash drive when I take documents to FedEx to be scanned — about six times a year. Since I deal with sensitive client financial information, I ALWAYS ask the attendant to delete the scanned file from their computer after they copy it onto my flash disk. While I watch them delete the file in one step, who knows if a second step is involved — such as emptying the trash.
After finding this photo, I decided to delete everything on my flash drive as I was worried about having some of my confidential information accessed while FedEx is in possession of my flash drive. It was at this time that I found other files I did not recognize on my flash disk. When I tried to open them to see what they were and if they were mine, I found nothing but blank pages.
So, buyer beware — know that once FedEx scans your documents, it’s anyone’s guess where they could end up.
Given this experience with FedEx, and the fact that I cannot guarantee the security of my client’s confidential financial information, I cannot see myself ever going back. This security issue makes their constant shortage of customer service personnel seem minuscule in comparison.

Not sure what all the fuss is about. These guys aren’t the quickest, but they certainly have a good energy level and are very friendly to customers.
Happy to wait an extra 2 mins whilst they finish up chitchatting with their most recent customer. It adds a nice touch to a «local» business.

I’m with the other 1 Star-​ers. They may be friendly, but they take forever to ship a package (minimum 10 minutes, and that’s with all the information typed out for them so they don’t need to ask me anything.
Also, I just found out from a customer that a package I sent yesterday using ground delivery (going 35 miles), did not arrive today, as promised by the clerk who helped me when I dropped off. When I called the (800) number to get a location on the package, they really couldn’t tell, 24 hours later, where it was, just that the scan from last night said it went as far as Pacoima (a whopping 10 miles). I could have walked it there in a fraction of that time.
The only time I come here is when a customer insists on using his FedEx account. I’m pretty sure the customer who didn’t get his package today will rethink their shipping company.
In four years of dealing with UPS Ground, there has never been one instance when a package going within Los Angeles County didn’t get there by noon the next day, even during the holidays.
Pay attention when the business doesn’t list a local phone number, only the national (800) number. There’s clearly a reason for that.

I use this location really frequently, mostly for shipping. They are extremely nice and helpful, here. I am always greeted with a smile and a warm hello. This location has printing and shipping (FedEx and Kinko’s) services, and they do a wonderful job packing and labeling and adding extra tape to boxes ‘just in case.‘
Mostly I have interacted with two members of the staff– Derek and Max. I have found them both to be efficient and very professional men. They are thorough and careful when printing and checking labels and always give a detailed report of shipping estimates for packages.
They sell (or in some instances provide for free) all the materials you could possibly need for any kind of shipment. It’s nice to be treated like a familiar friend every time I walk in, here. A great place to pack, ship, fax, copy, or print.
Would give them 6 stars if I could!

I’ve came here couple of times and each time it was slow. It’s been a while since I’ve last been here but thought I’d give it the benefit of doubt. Yeah​.no. Worst mistake ever. I asked if they could create a pre-​paid return label and they made me sign up for an account. After I signed up, they redirected me to their self-​service computer. HELLO! This is my first time and you’re asking me to do it by myself?! So I’m sitting their and the calculated amount to pay for a prepaid return label was $ 70 bucks… I was really annoyed and upset for flagging down the guy twice only to leave me hopeless, so I got up and left and went to UPS.
And they talk too much. I just wanted to get out of there asap but I was there for 30 minutes trying to figure out how to print out a return label on my own.