American Event Rentals

Easy to work with, and the delivery guy was really nice– even remembered my dogs names when he came to pick up the tables & chairs.

I gave this company the benefit of the doubt after seeing their ad on Craigslist and was also referred to this company,
The people who referred me to this company were extremely dissatisfied to hear the experience I had here and also has decided never to business with them again after hearing how rude my experience was here.
I walked in and was greeted by a lady who I now know is the actual owner. She was extremely rude, judge mental and no customer service or relationship building skills what so ever. I was looking forward to making my vision a reality and even leaving a deposit down for my future rental.
I really don’t understand how she could still be in business. I’m relieved to see after checking Unilocal all the bad reviews on this company and should have checked prior to waisting my time.
The owner was so worried about how old I was, what I do for a living and how I live the lifestyle I currently have after being so noisy and checking my home address on her computer. She also questioned why I would even decide to move out here. Instead of focusing on positives she was so busy looking negatives. Eeeek
The sad news is that little did she know that doing business with me would have a strong likelihood of doing a lot of business with me and my family in the future as my family is looking into making available venue for future wedding if mine went well.
We have made clear to them including anyone else not to do business with them in the future.
I do not recommend going here and strongly encourage you to do business with another company who provides excellent customer service and excitement to your wedding experience instead of a negative business attitude.

I had a great experience with American Rentals. Karen was extremely helpful with much advice. My event went great. I was short a few dishes and napkins and they were delivered asap. Will use them again and again for my events.
Thank you for all your help.

I am amazed that a company would dare to lie online but it confirms their low standards of performance and lack of care of their customers. I leave to the readers of American Rentals numerous poor reviews why they should avoid your company. If it was not for the hard work and excellent thinking of my staff, American Rental and their employees would have destroyed the graduation day for the students at our school. A poorly run small family business is as dangerous and damaging to its consumers as a large one. Poor service and lack of integrity are not acceptable for any business, regardless of size or makeup.

It appears that customer service has been an issue with this company in the past. I see a comment from an owner to another Unilocal review stating they will provide better training. That comment was left June, 2014. Doesn’t look like much «training» has happened since then. I also agree that the delivery drivers are very nice and professional. Perhaps the people inside the store should receive training from the delivery drivers?
There is a specific individual who works at this establishment that is incredibly rude and disrespectful. She is the main reason I am leaving a one star Unilocal review. The way she talked to my family was completely unprofessional. Long story short, some items were not delivered and it didn’t seem like this individual cared very much about that. On top of that, the tone and language that was used was almost as if WE had made the mistake.
Our family and friends have several events throughout the year, but all of us will not be using this company any longer. We highly encourage anyone who is looking to use this company for a big event to reconsider given the consistent «customer service» issues. We definitely understand things happen, but it’s how a company handles their mistakes that makes a difference.
Also, be prepared to have dirty furniture delivered. When we asked why our stuff was dirty they stated that «they don’t clean it prior to delivery». Really?!

Update: After the company read my Unilocal review, I received a phone call from customer relations apologizing for my bad experience and assuring me the extra fee I paid for a window delivery time (which they failed to meet) would be refunded and dropped in the mail immediately (6÷5÷14). I’m all for giving people second chances, but yet again, I’ve been let down. My refund never arrived in the mail and I realize the apologetic conversation was just to try and save face on Unilocal.Again, let down by poor customer service and no follow-​through. The company would have been better off not calling me at all, instead of feeding me a phony apology and empty promises.

I have used this business at least 5 times in the last 3 years and have always been very happy…
until this last rental. first of all we did not receive a call that they were delivering until 5 minutes before… and then 5 minutes before pick-up…we were already gone out of the house by 7am… then a call saying we are around the corner from Karen, she was very abrupt… I had my daughter call her back, and she was very rude and unprofessional, as my daughter tried to explain her situation. She stated then they would have to charge us for an extra day… I called and spoke with Theo telling him that my daughter would be there in 10 – 15 mintues. he was very nice, and apologized for the miscommunication… but I do feel that Customer Service needs to be worked on.

Solid peeps. Our wedding ceremony and reception went off without a hitch. It was so beautiful it made my partner cry. Karen took care to insure every detail (even his favorite purple sashes on the chairs and pink linen surrounded by wonderful canopies and the most beautiful delta views) was handled. Cheesy I know but she did it and my partner was stunned. I hadn’t heard of French 25 but Karen set it all up and made it happen. Boy was the setup sharp and it came in almost $ 500 less than a couple other competing bids. Setup. Takedown. I didn’t have to worry about a detail all day. Bravo American people. Job well done.

I have used American Event Rentals many times and they have always been wonderful and very inexpensive for my small dinner parties. For our family Christmas dinner I had ordered a table, chairs and table cloth for Wednesday right after Christmas. My husband & I became very sick on Christmas eve and needed to move our family dinner… to Friday. Their business was actually closed during this time but they not only were wonderful about letting us move the date but gave me a cell number to call when we came to pick the items up and then when we returned everything… they went above and beyond and I would recommend them to everyone! Thank you American Event Rentals for helping me when I needed it!

I went in to rent tablecloths very last minute and they worked with me to get the color that I wanted.
The tablecloths were good quality and nice.
Someone was supposed to call me on Friday when my order arrived at the warehouse, but at 3:30 (they close at 5:00) I received no phone call. I did call them and they let me know it was ready.
I would actually give them 3.5 stars if I could.

Horrible service I would not use them again for any of our future events.

I had a backyard wedding this summer, and we needed to rent some chairs, tablecloths, and champagne glasses.
Karen was helpful, if a little pushy. She kept wanting us to get more and fancier things, but we just kept it simple! I think if you know what you want it’s great, but if you’re on a budget hold your ground because that stuff adds up fast! I’m glad she suggested we look at the different tablecloth colors, since they had a green that went perfectly with our other decorations. I thought we would just get white, so I’m glad she told us about the colors. I guess keep an open mind, but know what you’re willing to spend!
They are a teeny bit more expensive than the other rental place in Stockton, but having tablecloths in a ZILLION colors makes up for it. Weirdly, the tablecloths were $ 15 each to rent, and 3 dozen champagne flutes were only $ 13. If I were doing it again I would probably just buy inexpensive tablecloths. Oh, well.
One really great thing: We had everything delivered, and when the delivery guys brought in the champagne flutes one of them had cracked in the carrier. He brought us a new one at the end of the day, in his own car, after he was done with work. I was amazed! The delivery guys were all really nice, and I liked that they called when they were on their way.

American Party did a superb job for my family reunion. We decided to make it a wedding celebration as well so I wanted something special. Believe it or not, the rentals and the advice I was given made a great difference in the success of the party. I looked at their site on the internet and ordered by phone since I live in San Jose and they are in Stockton (party was at my brother’s farm in Gault). Nine days before the party, I went to their showroom and made the final decisions. Their showroom is excellent and helped my decision making.
I added and changed my order based on the advice that Karen gave me. I sat on a chair and she recommended that I upgrade to these chairs since my event was all day and they were much more comfortable and elegant. It was worth every penny. This was my first good decision based on her advice.
I had no colors chosen for the tablecloths. She brought out a wide range of fabric samples to choose from. I immediately knew one color I wanted. She had a fabulous idea to have three colors and suggested the two other colors. I tell you — the results were breath-​taking outside at my brother’s farm. This was my second good decision based on her advice.
Next she asked me about glasses. I was planning on plastic cups. But hey — the event had fancy table clothes so why not glass glasses. And personally, I much prefer glass. She suggested glasses and coffee cups that were strong enough to survive well outside. This was my third good decision based on her advice.
Next she asked about plates and silverware. Again, I was planning on using the BBQ caterer’s paper and plastic. I first decided to get some cheap silverware — she said this quality was fine since it was an outdoor BBQ. Then she suggested plates — at first I didn’t get them, walked out to my car, then walked back in and got them. This was my fourth good decision based on her advice.
The delivery was on time. The pick up was on time. And they were very responsive to last minute additions. The quality of the items was great! I had one issue with an umbrella that didn’t work. I will go back to them for a credit — and I’m sure it won’t be a problem.
Using American Rental was a leap of faith — especially since there was only one review and it was bad. It was a great decision on my part.
To fellow Unilocalers, remember to write reviews. I relied heavily on reviews for this event and others. I have committed myself to write reviews since I rely so heavily on them myself.

Excellent experience with Karen, Louie and Mike! Everyone was professional and very helpful. The pricing was reasonable and everything was delivered as promised. I will absolutely use American Event Rentals again, and tell everyone I know to rent there as well… they will not be disappointed.

This place is horrible!
I needed to rent a popcorn machine for a free community event this past weekend. I found them online and when I went to the store location they seemed good so I went ahead and booked the rental.
The problems really started when I went to pick up the popcorn machine from their warehouse. The store location had told me that I could pick it up any time during that day but when I arrived to the warehouse there was no one there! Then when I came back a couple of hours later the machine still had to be cleaned and they asked me to come back in a half hour.
Finally when I tried to return the machine it did not fit in my car (even though the saleslady had told me that it would when she had originally seen the size of my vehicle and told me that it would fit) so I had to call the store and see if they could come pick it up. They said they would but for a extra charge of $ 50. My only other option was to keep it for another day and try to borrow another car to return it and that would have cost me $ 50 extra anyway. I was told that the pick-​ups began at 8 am the next morning but when I was still waiting at 9 I called back the store and they told me it was actually 10 am.
At this point I am extremely frustrated and was able to find a car to return it myself and demanded a refund. The saleslady actually had the nerve to be bitchy to me and say, «technically we should charge you for the extra day.»
Worst customer service ever – buyer beware!

The best party rental store ever. We rented tables and chairs and the most fun was the margarita machine. Our party rocked, delivery on time, and the owner Karen basically planned the whole event. The prices were fair and the service over the top.

These people are horrible! DO NOT RENT FROM THEM!
I rented over $ 500 worth of tables, chairs, tablecloths, etc. and needed to change my order a few days before to remove a few items which would have still left my order near $ 500. I wasn’t given a copy of my contract or copy of the terms and conditions and when I called the woman on the phone told me I could remove the items but they couldn’t refund me. Well WTH would I do that if I’m paying for them.
Also, when I was there placing my order, Karen, the woman who took my order kept trying to upsell me on everything even though I had a list of exactly what I needed.
I’m planning on throwing two graduation party and two birthday parties in the next six months which would have been over $ 2,000 in business for this place but I will be glad to take my business somewhere else because they can’t make a simple order change.