Charter Way Tow

Minus a star. Our insurance company called this dump to get a tow truck out to tow our car to the dealership, we were told it’d be approximately an hour. Which was cool…
The problem is that an hour and a half later, no one showed up. We got a text from our insurance company that said «your tow should’ve arrived, if it hasn’t please call», so we call. They follow up with this company, only to be told they have no record of it. In the mean time, my wife also called the company, and while she was on hold for 10 minutes, Geico got back to us with the info…
So to make a short story even shorter, find yourself a different company. Citywide said they’d be here in 30, so far their service has been better…
SUPER FAIL!

The staff at Charter Way Tow could not have been nicer. I needed to be picked up on I5 during rush hour traffic and they came out quickly and were able to tow my car to my home within a reasonable amount of time. The girl who answered the phone was so nice and she worked with me and was very accommodating. Also the man who came to pick up my car was very friendly and answered all of my questions. And it wasn’t pricey at all! I recommend this company!

Winston was incredibly helpful and professional! He is the man for your tow/​jumping needs!

My car got stuck in Stockton. The good thing I have roadside assistance. They were able to get Charter Way Tow to assist me. I got a text with an estimated time of arrival. They were there on time. Raymond was the driver and I can’t thank him enough. I was traveling with my infant son and Raymond was so cautious and made sure we were comfortable on the ride home. I had a great experience given the circumstances.

Worst service ever!!! yesterday I called in for a tow it took them THREE plus HOURS to arrive just to start off with. Then they still proceed to charge me full rate for a half a mile up the street. The tow truck driver by the name of Marc was the rudest guy ever. After arriving to our destination he begins to unload the car while; i proceeded to the gas station the pull out the remaining funds. My husband asks him out of curiosity. What happens when people don’t pay you guy? A general question. He rudely tells my husband how bout you go get my money or i’ll tow the car away right now. My husband was so dumbfounded we never implied that we were not paying for our services. He was beyond disrespectful!!! He processed to salute him straight in his face. No solider would do that. I will never use nor recommend there services to anyone! Save your money and time!!!

Now I forget the name of the guy that came to my rescue he had a British accent. Nicest guy I’ve ever dealt with. Plus, Charter Way Tow had the best deal in Stockton for towing. What great people. I only waited 20 minutes for him. Thanks England man!!!

Excellent customer service. Excellent tow price. Also very cheap compared to other tow companies in town. I called many tow companies but no one would take a credit card over the phone. One of our trucks broke down in Stockton and the driver didn’t have cash or credit card with him. Thanks to Charter Way Tow, they took the payment over the phone and even before completing the payment transaction, she had already sent her driver for the service! Now that is the type of service one should expect from a tower. I will definitely use this company again. Thank you!!!

My insurance company contracted this company to rescue me with a flat tire (after pacific tow did not respond). The guy that came out was really cool, but he did not know how to change a tire. He did not have any tools. You might want to call another company if you are stuck somewhere.