Public Storage

Came in today to upgrade to a 10×10 unit and the employee Joe was dope. Had a great experience, Joe was very friendly and helpful. Had some trouble fitting my mattress in the unit I had yesterday, so I came in today and upgrading was nice and smooth. No hassle. Definitely recommend coming here for your storage needs. Prices are very good compared to other storage places and you can’t miss the promotions. Well deserved 5 stars.

I honestly had such a great experience at this public storage thanks to the person working front desk, Joe. The customer service was amazing. The day before, my friend and I were having trouble fitting his mattress in a 5×5 storage unit. We went to upgrade to a 10×10 the next day and Joe made sure he took care of us. He took the time to walk us to the unit and make sure the mattress would fit. He’s such a great character, very funny and entertaining. But, he also crunched down on the paper work and disclosed everything we needed to know and handled things professionally. Very great work from Joe.

Front office staff is always very friendly and helpful, letting me borrow tape or scissors when I need them. I’ve never had any problems with this storage unit except for the time it was broken into. But if you want to keep your stuff in a very inexpensive storage facility located in Stockton, that’s the risk you take.

This is the ONE thing that I did not have to stress about during our move. Mary went above and beyond to help us get through our complex move. Will absolutely use this service again if needed. Will also recommend this service to anyone who is moving! Excellent service, competitive pricing.

Mary and the rest of the office staff has always been friendly and helpful. I’ve had my stuff in storage for about 2 & ½ years and have never had any issues.

When you are researching using this service they are great. When you move in they are great! When you need support either from the corporate or local office, they are simply not there. I have been renting a space here for several months. In this period I have left three voice mail messages with technical problems and received zero return calls to my number which has voice mail. I have written to the corporate office twice through the «Contact Us» link on their web site and received exactly zero responses. I have no SPAM filter.
Beware of one possible manipulation tactic which I called/​wrote about and never received a response. My email invoice for the first whole month had not arrived by the day before the due date and I knew they had my correct email address because they had already started sending me unwanted emails. Having no invoice and the next date being the due date I faced eviction if I didn’t make an immediate payment. I left a voice mail at the office that morning (a normal business day and wrote the corporate office because there were several accounting errors in my account. By the close of that day I heard from no one and had to do something, so I set up autodraft which I didn’t want to do. My contract stated that my payments going forward would always be X. X was not enough to make the monthly payment so I phoned and wrote AGAIN. The autodraft happened and paid my bill that month. The next month it paid the CORRECT amount, NOT the amount that the contract said it would. Still I never heard from anyone after almost 2 months. The monthly invoice finally arrived ON the due date, which is way too late to be timely. It REALLY looks like a manipulation to force people into autodraft which saves them money, so just be aware of all this.
However the rented space is still there, so they do provide the physical services contracted and move-​in was an excellent experience. After move-​in experiences have been mostly negative.
My space was broken into and resulted in identity theft. This wouldn’t have happened if they instructed renters how to place the lock INSIDE the hasp where it cannot be cut with bolt cutters. I informed that I never received any such instructions and if they cared about their customers, they should print a brief instruction to distribute to all current and new renters. Never happened after a year.
I also reported that the combination lock on the back door to one of the buildings didn’t lock and anyone could open it by just pulling it open. I reminded them three times over the next year. They finally repaired it over a year later.
All in all there HAS to be a better more concerned place to store your things.
Update: We have been there 2 ½ years and out unit got broken into a second time. The back door combination lock to the building was never repaired that I could find which may well be a contributing factor. Either way, getting broken into at a rate of once every 10 months isn’t very good.