Smog Tech #2

Went here on Saturday since per add and Unilocal business is open on Sat. Got here and it was closed. Called their main (Smog tech 1), they said not sure when they will re-​open again… Hmm too bad this was very close by my area.

I had a hassle free experience smogging my 97 Jetta. The guys were friendly, helpful, and very efficient. As promised, I was in and out of there in 20 minutes, plus they honored my coupon from the Penny Saver. I will definitely be back.

These guys totally took care of me. They explained everything about the process, and when i didnt pass they took the time exactly what i needed to do to get my car to pass. Very friendly, nice guys, a great location, great experience. Will be back for my smog check with them every year from now on.

I’m rolling in a 2001 «Momma Van» and my engine light had been on forever, I had the repairs done which made the light go off. My mechanic told me that I would be good to get it smogged immediately. As a repeat customer, I explained my situation to David (so awesome) and he was kind enough to actually reset my repair codes and told me to drive it for like 100 miles until my info could get back into the system (clearly I am not a car girl, but I hope you get the point). I drove it for 86 miles and took it back to David and he was kind enough to check it again but still no green light. Argh! At this point I am sick of my crazy car. I drive for another 50 or so miles, take it back to David and boom all systems go! I passed smog! After all my drama, I needed for David to be a bit more happier for me :) anyways. Great place, quick service. My Penny Saver coupon was honored, I did pay an additional $ 10 because I have a van, but still a bargain. I appreciate you so much David, I’m getting you the biggest cupcake that I can find as a THANK YOU!

Horrible place. Called up on Sunday (Last Sunday of the month) to see if they were open (like it said in their ad). Guy on the phone tells me to come in before hanging up on me. I figure he was just really busy and head down there. I show up at 12:30 and store is completely closed. No one inside, no answer on telephone.

I didn’t have any of the problems that were mentioned in the previous reviews.
I came in with my 2007 Toyota. Staff was very friendly, polite, and they honored my coupon. I was in and out in 15 minutes. I would come here again.

I went here because I had a coupon and the shop is relatively close to my office.
I did notice even before I got to the shop that the coupon said good for most cars.
When I arrived, I showed the coupon to the guy at the shop, I was told the coupon was not good for my car. I do not have an usual car, so I asked why. The person at the shop said something about additional testing being required because of the year of the vehicle. I reluctantly said OK as I was there and just wanted to get the smog check completed.
I had to wait awhile as another car was still connected to the testing equipment. While pacing, I noticed a required sign on the wall. It mentioned that cars OLDER than a certain year needed additional tests, and my car is not older than that date. After reading this, I reiterated that I should be able to use the coupon, and I asked for more information. I received a nonsensical response that I think included being told that this was their shop and they can price as they would like. That is true; they can price as they would like. I believe in capitalism.
I don’t agree so much in what seems to be a bait and switch, though. The apparently arbitrary way the shop honors or dishonors the coupon and ultimately prices the smog check is not right. (Some shops do have coupons that state good for all cars.) But, I have to admit that when I was told what the «real» price is, I could have walked out of the place, right?
The test itself was as it should be, and the certificate was properly given to me in paper form and electronically filed with the state.

This place is a great place very honest and trustworthy. I have recommended all my friends and family and people I know and will continue to do so.
I was there a few weeks ago to get my car smoged and my coupon was honored however there was a crazy lady beligerant and outraged complaining to the service tech about how long he had waited and for them to be honest. She kept going on and on about being honest and how it took longer than she expected to do. Yes it took about 45 minutes to get her car done but i kept track of the time since i was also waiting but majority of her wait was arguing with the technician. I thought it was rediculous but i think the service technician named Rob handled the situation very professionally. Had it been me I would have kicked the crazy lady out.
The customer service is great and I will continue to bring my cars here. They are also affordable.

If I could give zero stars I would! These guys are dishonest with a bait-​and-​switch scheme.
Buyer beware if you intend to use the coupon from the local PennySaver. The coupon clearly states that cars OLDER than ’95 may require an extra test and fee. However when you try to use the coupon on your newer-than-’95 vehicle they say the coupon does not apply. Unfortunately, they only told me this after waiting 45 minutes behind other customers even though I showed them my coupon as soon as I arrived. Honest? No.
My husband went here a couple years ago and they gave him the same story about the coupon not applying. Fortunately, they told him when he first arrived. He tried to reason with them and point out the wording of the coupon. When they refused to honor the coupon he said he would go elsewhere. Only then did they agree to take the coupon. I wish now that I had specifically asked them before I waited 45 minutes!
I should also mention when I arrived there were two cars ahead of mine. When I asked how long it would be the attendant Rob said it would only be 20 minutes. Based on his estimate I decided to stay. After 20 minutes there was still one car ahead of mine. He said it would only be 10 – 15 minutes more. When I complained that he had misled me when he said it would only be 20 minutes, he gave me excuse after excuse – including that he was shorthanded that day. He knew he was shorthanded when I arrived yet he still gave me an inaccurate time estimate. He wouldn’t admit he had been dishonest to get me to stay.
Rob then proceeded to argue with me for several more minutes about whether he had been honest and why he would not accept the coupon. Bottom line — It took an entire hour to do what the brilliant Rob said would take 20 minutes.
I had a horrible experience and will not be giving them my business again. Go there at your own risk! You have been warned!